Aiwyn Outage History

Started Sep 24, 2026, 05:34 PM UTC· resolved Sep 25, 2026, 10:33 AM UTC

1. investigating Sep 24, 2026, 05:34 PM UTC

   We are aware of an issue affecting the availability of the Aiwyn Firm Portal and Client Portal. Users may be unable to access either portal at this time. Our team is actively investigating and working to restore service as quickly as possible. We will share an update as soon as possible.

2. investigating Sep 24, 2026, 06:51 PM UTC

   The Aiwyn Firm Portal and Client Portal are still unavailable in both our Production and Staging environments. Our team is still working on a fix and looking into what caused the outage. We will post another update as soon as possible.

3. investigating Sep 24, 2026, 06:52 PM UTC

   We are continuing to investigate this issue.

4. identified Sep 25, 2026, 12:13 AM UTC

   We are still working to restore the Aiwyn Firm Portal and Client Portal. Both are still unavailable in the Production and Staging environments. We've made progress and have identified the issue, but we expect both portals to stay unavailable until tomorrow, Friday, September 25. We'll post our next update by 9:00 a.m. ET tomorrow, or sooner if service resumes. Thank you for your patience while our team works to restore service safely.

5. monitoring Sep 25, 2026, 05:00 AM UTC

   We have restored the Aiwyn Firm Portal and Client Portal, and we are monitoring closely for any operational anomalies. We'll post our next update by 9:00 a.m. ET tomorrow.

6. resolved Sep 25, 2026, 10:33 AM UTC

   The Aiwyn Firm Portal and Client Portal are back up and running and are stable. This issue is now resolved.

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Started Sep 01, 2026, 04:28 PM UTC· resolved Sep 01, 2026, 07:40 PM UTC

1. identified Sep 01, 2026, 04:28 PM UTC

   We are currently experiencing an outage affecting the Aiwyn staging environment, caused by a broader Google Cloud Platform networking incident in the us-central1 region. *** Production is not affected and remains available. *** Our team is actively working on a resolution alongside Google Cloud. We do not have an estimated time to restoration at this point, and will post updates as we learn more. We apologize for the disruption.

2. resolved Sep 01, 2026, 07:40 PM UTC

   Staging environment access is now restored.

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Started Jul 15, 2026, 02:45 PM UTC· resolved Jul 15, 2026, 06:26 PM UTC

1. identified Jul 15, 2026, 02:45 PM UTC

   We are investigating a potential backlog that began at approximately 03:00 AM ET. New and updated data may be delayed between third party Practice Management Systems and Aiwyn. Impact: - Recent updates to client and engagement information may be delayed. - Invoices may show outdated or missing information if they rely on the most recent updates. - Account balances and statements may not reflect the latest activity. - Some reports may be missing the most recent data. Our team is actively working to resolve this and restore normal updates as quickly as possible. We'll post another update as soon as we have more information.

2. resolved Jul 15, 2026, 06:26 PM UTC

   The backlog is now caught up and the issue is fully resolved.

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Started Jul 14, 2026, 02:53 PM UTC· resolved Jul 14, 2026, 06:11 PM UTC

1. investigating Jul 14, 2026, 02:53 PM UTC

   We are investigating a backlog that began at approximately 12:00 AM ET last night. New and updated data is currently delayed between third party Practice Management Systems and Aiwyn. Impact: - Recent updates to client and engagement information may be delayed. - Invoices may show outdated or missing information if they rely on the most recent updates. - Account balances and statements may not reflect the latest activity. - Some reports may be missing the most recent data. Our team is actively working to resolve this and restore normal updates as quickly as possible. We'll post another update as soon as we have more information.

2. identified Jul 14, 2026, 04:13 PM UTC

   We have identified and fixed the issue. The backlog is decreasing, but it will take some time to be fully caught up. We will provide another update when the data sync is fully caught up.

3. resolved Jul 14, 2026, 06:11 PM UTC

   The backlog is now caught up and the issue is fully resolved.

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Started Jul 10, 2026, 08:53 PM UTC· resolved Jul 13, 2026, 01:00 PM UTC

1. identified Jul 10, 2026, 08:53 PM UTC

   We're investigating an issue causing some users to see incorrect or missing permissions in the Aiwyn Firm Portal, which may affect access to projects and other features. We've identified the root cause and are working to restore affected accounts. We will provide updates as we have more information.

2. identified Jul 10, 2026, 08:56 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Jul 13, 2026, 01:00 PM UTC

   All affected accounts have been fully restored and verified across every impacted firm. A fix is in place to prevent recurrence. We apologize for any disruption.

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Started Jul 07, 2026, 07:37 PM UTC· resolved Jul 09, 2026, 05:25 PM UTC

1. identified Jul 07, 2026, 07:37 PM UTC

   Automatic invoice syncing from SharePoint servers is temporarily unavailable due to a connection issue. The issue has been identified and we are currently working on a resolution.

2. monitoring Jul 08, 2026, 02:52 PM UTC

   We've identified a resolution and have contacted all affected firms with the steps needed to restore automatic invoice syncing from SharePoint. We're working directly with each firm to apply the fix and will share further updates as syncing is restored.

3. resolved Jul 09, 2026, 05:25 PM UTC

   Automatic invoice syncing from SharePoint has been restored. We've identified and confirmed the fix, and it is working for affected firms.

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Started May 07, 2026, 02:14 PM UTC· resolved May 07, 2026, 03:09 PM UTC

1. identified May 07, 2026, 02:14 PM UTC

   Aiwyn's technical teams have identified an issue with certain functions failing to load or erroring. This includes engagement letters, projects and contact records. Our teams are urgently working on a fix and we will notify you as soon as it's been released and all functionality is restored. If you have any other questions in the interim please contact [email protected], thank you.

2. identified May 07, 2026, 02:25 PM UTC

   The client portal is still operational, clients are able to access and sign engagement letters and process payments. Some functions like accessing and upload requests are not accessible.

3. resolved May 07, 2026, 03:09 PM UTC

   Aiwyn's technical teams have deployed a fix and can confirm all functionality and features in the portals are fully restored. If any users report any issues moving forward, please contact [email protected] so we can assist further.

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Started Apr 25, 2026, 06:19 PM UTC· resolved Apr 28, 2026, 08:02 PM UTC

1. investigating Apr 25, 2026, 06:19 PM UTC

   We are currently investigating an issue where some statement notifications may have been sent to unintended recipients and may have included incorrect invoice information. Our team is actively working to identify the cause and resolve the issue. We will provide updates as more information becomes available.

2. investigating Apr 25, 2026, 06:31 PM UTC

   We are continuing to investigate this issue.

3. identified Apr 25, 2026, 07:31 PM UTC

   The issue has been identified and a fix is being implemented. We will provide updates as more information becomes available.

4. identified Apr 25, 2026, 07:39 PM UTC

   We have identified the source of the issue that caused some statements to be sent to unintended recipients and included incorrect invoice information. Our team is actively working on a resolution and taking steps to prevent further impact. We will continue to provide updates as progress is made.

5. identified Apr 27, 2026, 03:53 PM UTC

   We have identified the source of the issue that caused some statements to be sent to unintended recipients and included incorrect invoice information. As part of our resolution efforts, automated statements scheduled for today will not be sent. Our team is actively working toward a resolution and taking steps to ensure this does not recur. We will provide further updates as progress continues.

6. identified Apr 28, 2026, 12:20 PM UTC

   We’ve confirmed this is not a system-wide issue and have contacted all affected firms. We’ll provide another update once automated statement delivery has resumed and the issue is fully resolved.

7. monitoring Apr 28, 2026, 02:14 PM UTC

   Automated statement delivery will resume at 11:30 AM EST. Any statements that were not sent during the pause will be delivered as part of this process. We will continue to monitor closely and provide further updates as needed.

8. resolved Apr 28, 2026, 08:02 PM UTC

   The issue affecting automated statement sending has been resolved. The underlying cause has been corrected, the affected client and contact records have been restored to their previous state, and automated statement sending has been re-enabled. As a precaution, we restored statement sending in staggered batches today with active monitoring at each step, and have not observed any further unintended sends. Normal service is fully restored. We have reached out directly to the small number of firms whose clients were affected by an unintended statement during this incident. If you have not heard from us individually, your firm was not impacted. We are sorry for the disruption this caused, and appreciate your patience while we worked through it.

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Started Mar 03, 2026, 03:26 PM UTC· resolved Mar 04, 2026, 05:10 PM UTC

1. identified Mar 03, 2026, 03:26 PM UTC

   We are currently experiencing a delay in settlements expected this morning due to an issue with the Federal Reserve’s delivery of the March 2 end-of-day ACH distribution files. This is an industry-wide issue and is not specific to Aiwyn. We are actively monitoring updates from the Federal Reserve and tracking the status on their service page: https://www.frbservices.org/app/status/outage.do?oId=145787 We will provide an update as soon as the issue is resolved and settlement processing resumes. We understand the importance of timely settlements and appreciate your patience. If you have any questions, please contact our Support team.

2. monitoring Mar 03, 2026, 07:08 PM UTC

   The Federal Reserve has confirmed that the delayed ACH distribution files have now been delivered to banks. However, FedACH Services has advised that customers may still experience delays in receiving settlements as financial institutions continue processing the files. This remains an industry-wide matter and is not specific to Aiwyn. We are continuing to monitor the situation and will provide further updates as settlement processing fully normalizes.

3. resolved Mar 04, 2026, 05:10 PM UTC

   The Federal Reserve has confirmed that the earlier issue impacting ACH file delivery has been fully resolved. https://www.frbservices.org/app/status/serviceStatus.do Customers should have received their settlements between approximately 3:00 PM CST yesterday and overnight processing. If you have not received your March 2 settlement, please contact our Support team so we can assist.

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Started Feb 24, 2026, 02:57 PM UTC· resolved Feb 24, 2026, 03:28 PM UTC

1. investigating Feb 24, 2026, 02:57 PM UTC

   We are currently investigating an issue impacting PayNow payment links.When accessing payment links, the payments page appears blank and does not load as expected. Our Engineering team is actively working to identify the root cause and assess the scope of impact. We will provide updates as soon as more information becomes available.

2. identified Feb 24, 2026, 03:12 PM UTC

   The issue has been identified and we are currently working on a fix.

3. resolved Feb 24, 2026, 03:28 PM UTC

   The issue has been resolved affecting payment pages and users are able to successfully submit payments. We apologize for any inconvenience this may have caused and will be debriefing with the team to determine the root cause and to ensure appropriate measures are put in place to prevent this from happening again in the future.

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Started Feb 18, 2026, 04:00 PM UTC· resolved Feb 18, 2026, 04:00 PM UTC

1. resolved Feb 18, 2026, 08:37 PM UTC

   We experienced a technical issue that temporarily prevented a subset of users from submitting payments through the PayNow platform. Users attempting to submit payments may have encountered the following error message: “ERROR for site owner.” The issue has been identified and resolved. Payment functionality has been fully restored, and clients are now able to submit payments as usual.

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Started Feb 10, 2026, 02:32 PM UTC· resolved Feb 12, 2026, 05:47 PM UTC

1. investigating Feb 10, 2026, 02:32 PM UTC

   After resuming Tax File automations on February 9, 2026, we observed a large number of requests being returned with the error “Taxpayer signature missing on a form that requires a taxpayer signature.” The issue was identified during routine monitoring, and the team is currently investigating the root cause and potential impacts.

2. identified Feb 11, 2026, 02:27 PM UTC

   We have identified the cause of the Taxpayer signature missing errors impacting Tax File automations. Our Engineering team is actively working on implementing a fix. At this time, we are continuing to monitor automation processing and overall system performance while remediation efforts are underway.

3. resolved Feb 12, 2026, 05:47 PM UTC

   A fix has been deployed to address the “Taxpayer signature missing” errors impacting Tax File automations. Since deployment, 8879PE forms are being classified correctly, and the previously reported error is no longer appearing in automation requests. We have continued to monitor processing and have not observed any recurrence of the issue.

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Started Jan 26, 2026, 05:43 PM UTC· resolved Jan 27, 2026, 03:26 PM UTC

1. investigating Jan 26, 2026, 05:43 PM UTC

   We are investigating reports that some users are unable to access engagement letters or other areas of the Client Portal due to a persistent loading spinner preventing pages from loading. Our team is actively working to identify the root cause and assess impact.

2. identified Jan 26, 2026, 06:52 PM UTC

   The issue has been identified and we are working on a solution. If you see a loading screen that does not progress after signing in, this may be caused by having the portal open in multiple tabs. To resolve this: • Close any other open tabs • In your browser’s address bar, remove everything after /client-portal and reload the page or • If you are accessing via a Secure Link, update the URL to end in /client-portal/secureLink and reload If the issue persists, logging out and signing back in (or opening the link in a new/private browser window) should restore access.

3. resolved Jan 27, 2026, 03:26 PM UTC

   A fix has been deployed to resolve the behavior that caused pages to remain stuck loading when accessing your engagement. Since the update, we have not seen the error recur. We updated the experience so it’s clearer how to proceed when opening the engagement link from an email. If you’re already signed in, you’ll now be guided to either continue using the email link or sign in again for full access.

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Started Dec 08, 2025, 03:18 PM UTC· resolved Dec 10, 2025, 01:02 AM UTC

1. investigating Dec 08, 2025, 03:18 PM UTC

   Starting Wednesday (December 3rd) evening, the email inbox used to receive posted invoice files for PayNow+ firms configured with CCH Axcess stopped accepting incoming messages. These email submissions are required for PayNow+ to process and deliver invoice emails to end customers. As a result, invoice-related emails for affected firms have not been delivered as expected. We will continue to provide updates on this page until full resolution. Thank you for your patience.

2. investigating Dec 10, 2025, 01:01 AM UTC

   Emails are now processing successfully. Invoices generated between Wednesday, December 3 at 7:00 p.m. EST and Sunday, December 7 at 12:00 a.m. EST were affected by this issue.

3. resolved Dec 10, 2025, 01:02 AM UTC

   This incident has been resolved.

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Started Nov 20, 2025, 04:11 PM UTC· resolved Nov 20, 2025, 10:01 PM UTC

1. monitoring Nov 20, 2025, 04:11 PM UTC

   Aiwyn's technical teams have identified and are working to resolve a delay in data updates that started earlier this morning. The firm and client portals are fully functional, but users may experience delays in updates to invoices, payments, contacts, clients, staff adjustments or other record changes over the last few hours. All other processes including sending invoices, statements, and processing payments are fully functional. In the interim if you have an questions please do not hesitate to contact [email protected].

2. resolved Nov 20, 2025, 10:01 PM UTC

   Thank you for your patience while our technical teams worked diligently to get this issue resolved. All data updates, including clients, contacts, AR records, engagements, jobs and other details are caught up and processing as expected now. If you notice any discrepancies or have further questions please do not hesitate to contact us at [email protected].

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Started Nov 05, 2025, 05:38 PM UTC· resolved Nov 06, 2025, 02:05 PM UTC

1. identified Nov 05, 2025, 05:38 PM UTC

   Aiwyn is aware of and monitoring reports of delayed payment deposits for November 5th, 2025. Our payment processor Stripe, which facilitates the movement and deposit of funds is diligently investigating delayed payment deposits. All other Aiwyn functionality, including the firm and client portal and any integrations are fully functioning as expected. As soon as we have more information on delayed deposits we will let you know. We appreciate your patience, and if you have any questions in the interim please contact [email protected].

2. identified Nov 05, 2025, 05:38 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Nov 06, 2025, 02:05 PM UTC

   We appreciate your patience here while our payment processor Stripe confirmed all expected payouts were delivered. If you have any further questions or need assistance, please contact [email protected].

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Started Oct 20, 2025, 04:53 PM UTC· resolved Oct 20, 2025, 07:36 PM UTC

1. monitoring Oct 20, 2025, 04:53 PM UTC

   We are monitoring an active outage with AWS that may affect Aiwyn services under specific circumstances. Some users may be unable to access certain features or see behavior different from what they expect. While we have not observed any confirmed impact to customers at this time, there is a potential for certain features to fail to load for new users or if an existing user clears their browser cache or accesses Aiwyn portals from a new browser or device.

2. monitoring Oct 20, 2025, 04:54 PM UTC

   We are continuing to monitor for any further issues.

3. resolved Oct 20, 2025, 07:36 PM UTC

   The upstream AWS outage has been fully resolved and all Aiwyn services are operating normally.

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Started Sep 18, 2025, 01:55 PM UTC· resolved Sep 18, 2025, 11:55 PM UTC

1. identified Sep 18, 2025, 01:55 PM UTC

   We've identified an issue with our automated process that ingests data from Practice Management systems into Aiwyn. Overnight updates to clients, contacts and AR data are severely delayed by multiple hours. Our technical teams are working diligently to address this issue and we will provide an update within the next 2 hours. If you have any further questions please contact our support team at [email protected]. Thank you.

2. identified Sep 18, 2025, 05:37 PM UTC

   Our technical teams are continuing to work to address the impact of delayed data updates. We appreciate your patience and apologize for the delay and impact this may be causing for you and your clients. We will provide another update in the next 4 hours, if you have any further questions please contact [email protected].

3. resolved Sep 18, 2025, 11:55 PM UTC

   Thank you again for your patience today while our team worked to resolve this issue. All delayed records have been successfully processed and everything is processing as expected now. If you have any further issues or questions please contact our team at [email protected]

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Started Aug 11, 2025, 02:20 PM UTC· resolved Aug 11, 2025, 06:28 PM UTC

1. investigating Aug 11, 2025, 02:20 PM UTC

   Hello, We are experiencing a significant delay and backlog, with several transactions still pending processing in payments writeback. Given the current situation, you may want to consider posting payments manually in the meantime. If you choose to post your payments manually, please let us know. If you prefer to wait, we’re working on resolving the issue as quickly as possible and will provide an estimated timeline as soon as it is available. If you have any questions or need assistance with posting manually, please don’t hesitate to reach out to [email protected]. We will update this page as soon as more information is available. Thank you for your patience.

2. investigating Aug 11, 2025, 03:40 PM UTC

   Hello, We are still working to identify the causation of this issue to apply preventative measures. Most transactions have now finished processing, and we expect the remaining transactions to be completed by the end of today. We will provide a final update once all processing is complete. Thank you for your patience.

3. resolved Aug 11, 2025, 06:28 PM UTC

   Hello, We have identified that the issue was caused by a human error during an update on Friday. All payments have now been successfully posted. We are working closely with our third-party partner to ensure this does not occur in the future. We apologize for the disruption this delay has caused! Thank you for your patience and understanding.

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Started Jul 21, 2025, 01:49 PM UTC· resolved Jul 22, 2025, 12:58 PM UTC

1. identified Jul 21, 2025, 01:49 PM UTC

   The Digilence release automation functionality is currently paused while we investigate an issue with release. Our team has identified the errors related to recent maintenance and are in the process of designing and implementing a fix. As a precaution, we've temporarily paused the release automations. Once the fix has been deployed we will promptly resume the automations for all accounts. We appreciate your patience and understanding and will work to provide an update later this morning. If you have any questions please contact [email protected].

2. monitoring Jul 21, 2025, 08:41 PM UTC

   Our team implemented a fix earlier this afternoon, and we were able to successfully execute releases without error. We'll continue to monitor release automations overnight and will post any further updates if needed. Thank you again for your patience.

3. resolved Jul 22, 2025, 12:58 PM UTC

   Our team continued to monitor this issue overnight and confirmed all releases are functioning as expected. If you have any further questions or concerns please do not hesitate to contact us at [email protected].

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Started Jun 12, 2025, 06:33 PM UTC· resolved Jun 12, 2025, 10:45 PM UTC

1. investigating Jun 12, 2025, 06:33 PM UTC

   We wanted to inform you that Aiwyn's firm and client portals are currently inaccessible or in a severely degraded state. Firm and client users are not able to login or create an account, or process payments as a guest. This outage is related to a widespread outage with Google Cloud Services. We're actively monitoring this situation and will work to provide an update as soon as possible.

2. monitoring Jun 12, 2025, 09:04 PM UTC

   We wanted to confirm that our firm and client portals are accessible again. Clients are able to receive invoices and process payments, and any delayed record updates are now in progress. We will continue to monitor and provide further updates if needed, thank you again for your patience.

3. resolved Jun 12, 2025, 10:45 PM UTC

   Aiwyn's firm and client portal outages are fully resolved at this time. Any delayed records will be updated and emails will be delivered as expected. If you have any further questions or concerns, please contact [email protected]. Thank you.

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Started Jun 03, 2025, 03:49 PM UTC· resolved Jun 03, 2025, 03:58 PM UTC

1. investigating Jun 03, 2025, 03:49 PM UTC

   Hello, We are currently investigating an issue impacting the availability of our client and firm portals. Users may encounter a persistent loading screen when attempting to log in or navigate within the portal. Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible. We will share updates as we make progress and notify you once full service has been restored. We apologize for the inconvenience and appreciate your patience. Thank you, The Aiwyn Team

2. resolved Jun 03, 2025, 03:58 PM UTC

   Hello, We have resolved the issue that was affecting access to the client and firm portals. The problem was caused by an unexpected conflict introduced during a recent product release, which resulted in a perpetual loading screen for some users. Our engineering team quickly identified the root cause and deployed a fix to restore full functionality. All services are now operating normally, and users should be able to access the portals. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding while we worked to restore service. Thank you, The Aiwyn Team

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Started May 27, 2025, 02:23 PM UTC· resolved May 27, 2025, 05:53 PM UTC

1. identified May 27, 2025, 02:23 PM UTC

   Hello, We want to inform you that our system is currently experiencing degraded performance due to an outage at a third-party vendor, which may affect your ability to fully access or utilize your firm portal. Please note, the client portal is not affected. The causation has been identified and our engineering team is working to find an alternative workflow as quickly as possible. While some functions may still be available, you may experience slowness or intermittent service disruptions during this time. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue. We are committed to maintaining transparent communication and will keep you updated on our progress. If you have any questions or need assistance, please don’t hesitate to reach out to our support team at [email protected]. Thank you.

2. monitoring May 27, 2025, 03:07 PM UTC

   Hello, We’re writing to provide an update on the recent service disruption. We are now seeing signs of recovery across the platform. Most services have been restored, though some users may still experience slower-than-normal performance as we continue to monitor and put in place protections against third-party outages like this in the future. We remain actively engaged in ensuring full service stability and performance. Our engineering team is closely monitoring all systems and will continue to take corrective action as needed. We appreciate your patience and understanding as we work toward full resolution. We will share a final update once service has been fully normalized. If you continue to experience issues or need support, please don’t hesitate to contact us at [email protected]. Thank you again for your trust and partnership.

3. resolved May 27, 2025, 05:53 PM UTC

   We’re pleased to confirm that the recent service degradation has been fully resolved. All systems are now functioning normally, and you should no longer experience any performance issues. The disruption was related to an issue with a third-party service provider. While their systems have since recovered, we recognize the importance of resilience and continuity in our own platform. To that end, our engineering team is actively implementing a long-term fix designed to minimize the impact of similar third-party disruptions in the future. This includes infrastructure improvements and new fallback mechanisms to ensure more consistent performance for your firm even under external service strain. We sincerely appreciate your patience and understanding throughout this incident. If you have any lingering questions or require assistance, please don’t hesitate to contact us at [email protected]. Thank you.

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Started May 05, 2025, 06:17 PM UTC· resolved May 05, 2025, 09:53 PM UTC

1. investigating May 05, 2025, 06:17 PM UTC

   Hello, We are currently experiencing intermittent issues affecting access to the client portal. Some users may encounter difficulty viewing invoices or completing payments. Our engineering team is actively working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as service is fully restored. Thank you for your understanding.

2. identified May 05, 2025, 07:15 PM UTC

   Hello, We want to provide you with an update regarding the intermittent issues affecting access to the client portal. Our engineering team has identified the root cause of the issue and is actively implementing a resolution. We are making steady progress and expect normal access to be fully restored shortly. We truly appreciate your patience and understanding as we work to ensure a smooth experience moving forward. Another update will follow once the resolution is complete. Thank you,

3. monitoring May 05, 2025, 09:22 PM UTC

   Hello, We’d like to share an update regarding the recent intermittent issues affecting access to the client portal. Our engineering team has implemented a fix, and we are now closely monitoring the system to ensure stability and full functionality. At this time, access appears to be restored, and no new issues have been reported. We truly appreciate your patience and understanding throughout this process. We’ll continue to keep a close eye on performance and will provide a final confirmation and summary once we’ve completed our monitoring. Thank you,

4. resolved May 05, 2025, 09:53 PM UTC

   Hello, We’re pleased to share that the issues impacting the client portal have been fully resolved. Our engineering team identified the root cause as a communication delay between two of our internal systems which intermittently impacted portal performance. A fix has been implemented to prevent this from occurring again, and we’re currently introducing additional measures to improve system resilience moving forward. We’ve also closely monitored the system since the fix was applied, and we’re happy to report continued stability with no further disruptions. Thank you again for your patience and support as we worked through this issue. If you experience any further problems, please don’t hesitate to reach out to [email protected]. Thank you!

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Started Jan 30, 2025, 09:45 PM UTC· resolved Jan 30, 2025, 10:13 PM UTC

1. investigating Jan 30, 2025, 09:45 PM UTC

   Hello, Aiwyn has been alerted of a temporary delay in retrieving new data updates from practice management systems due to an issue that occurred with one of our third-party platforms as of 4:30 pm est. The platform has identified the issue and we are waiting on an update to ensure service is restored to normal. We're not actively reading new data, but as soon as the connection is restored, we will follow up right away. If you have any questions, please reach out to [email protected]. We are so sorry for the inconvenience! Thank you.

2. resolved Jan 30, 2025, 10:13 PM UTC

   This incident has been resolved and our team has confirmed that data is flowing as expected again. Thank you so much for your patience!

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