Resolved after 3 hours 17 minutes, affecting Aiwyn Client Payment Portal and Aiwyn Firm Portal, on July 14, 2026.
We have identified and fixed the issue. The backlog is decreasing, but it will take some time to be fully caught up. We will provide another update when the data sync is fully caught up.
Affected components
Update timeline
- investigating Jul 14, 2026, 02:53 PM UTC
We are investigating a backlog that began at approximately 12:00 AM ET last night. New and updated data is currently delayed between third party Practice Management Systems and Aiwyn. Impact: - Recent updates to client and engagement information may be delayed. - Invoices may show outdated or missing information if they rely on the most recent updates. - Account balances and statements may not reflect the latest activity. - Some reports may be missing the most recent data. Our team is actively working to resolve this and restore normal updates as quickly as possible. We'll post another update as soon as we have more information.
- identified Jul 14, 2026, 04:13 PM UTC
We have identified and fixed the issue. The backlog is decreasing, but it will take some time to be fully caught up. We will provide another update when the data sync is fully caught up.
- resolved Jul 14, 2026, 06:11 PM UTC
The backlog is now caught up and the issue is fully resolved.
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