Resolved after 1 day 9 hours, affecting PayNow+ (Connect), on December 8, 2025.
Emails are now processing successfully. Invoices generated between Wednesday, December 3 at 7:00 p.m. EST and Sunday, December 7 at 12:00 a.m. EST were affected by this issue.
Affected components
Update timeline
- investigating Dec 08, 2025, 03:18 PM UTC
Starting Wednesday (December 3rd) evening, the email inbox used to receive posted invoice files for PayNow+ firms configured with CCH Axcess stopped accepting incoming messages. These email submissions are required for PayNow+ to process and deliver invoice emails to end customers. As a result, invoice-related emails for affected firms have not been delivered as expected. We will continue to provide updates on this page until full resolution. Thank you for your patience.
- investigating Dec 10, 2025, 01:01 AM UTC
Emails are now processing successfully. Invoices generated between Wednesday, December 3 at 7:00 p.m. EST and Sunday, December 7 at 12:00 a.m. EST were affected by this issue.
- resolved Dec 10, 2025, 01:02 AM UTC
This incident has been resolved.
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