Affirm Outage History
Affirm is up right nowPingoru has recorded 101 incidents for Affirm: 73 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 185 of 720 (26%) |
| May 2026 | 7 | 27 of 744 (4%) |
| June 2026 | 15 | 6 of 720 (1%) |
| July 2026 | 9 | 169 of 744 (23%) |
| August 2026 | 1 | 96 of 744 (13%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 590 (0%) |
Incidents, newest first
Minor March 5, 2026 Checkout Degradation in US/CA – Affirm Status service
Started Mar 05, 2026, 03:11 AM UTC· resolved Mar 05, 2026, 03:11 AM UTC
- resolved Mar 05, 2026, 03:11 AM UTC
Mar 4, 19:11 PST Resolved - This incident has been resolved. Mar 4, 18:03 PST Update - We are implementing a permanent fix to the mitigated issue. Checkout activity remains healthy. We will monitor the results and resolve the incident once efficacy of said fix has been confirmed. Mar 4, 17:15 PST Update - Affirm's systems remain stable and we are making progress determining root cause. More updates will come shortly. Mar 4, 16:38 PST Update - We have maintained normal availability since the mitigation. We are continuing to dig into root causes on this issue. Mar 4, 16:06 PST Monitoring - We have maintained normal availability since the mitigation. We are continuing to dig into root causes on this issue. Mar 4, 15:47 PST Identified - We have performed a mitigation and have observed checkout availability recovery for all merchants. We will monitor to ensure stability. Mar 4, 15:36 PST Investigating - We are currently investigating a degradation to loan authorization rate, indicating an issue in the checkout flow. We will update with new findings as soon as possible
Minor February 12, 2026 Degradation in Affirm UK Checkout – Affirm Status service
Started Feb 12, 2026, 07:43 PM UTC· resolved Feb 12, 2026, 07:43 PM UTC
- resolved Feb 12, 2026, 07:43 PM UTC
Feb 12, 11:43 PST Resolved - This incident has been resolved. Feb 12, 11:18 PST Monitoring - We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational. Feb 12, 10:20 PST Investigating - We are currently investigating this issue
Minor January 29, 2026 Delay in Shopify Order Status Updates – Affirm Status service
Started Jan 29, 2026, 06:16 PM UTC· resolved Jan 29, 2026, 06:16 PM UTC
- resolved Jan 29, 2026, 06:16 PM UTC
Jan 29, 10:16 PST Resolved - The issue affecting Shopify order status updates has been resolved. All delayed events have been processed, and order statuses are now appearing correctly in the Shopify dashboard. We appreciate your patience. Jan 29, 09:35 PST Investigating - We are currently investigating an issue affecting order status updates for merchants using the Shopify Payments App. While customers can still complete the Affirm checkout flow, there is a delay in orders being marked as 'Authorized' or 'Confirmed' within the Shopify dashboard. Our engineering team is working to restore event processing.
Minor January 22, 2026 Affirm US Checkout Availability Degradation – Affirm Status service
Started Jan 22, 2026, 04:32 PM UTC· resolved Jan 22, 2026, 04:32 PM UTC
- resolved Jan 22, 2026, 04:32 PM UTC
Jan 22, 08:32 PST Resolved - Our services have maintained operational. This incident is now resolved. Jan 22, 08:22 PST Monitoring - We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational. Jan 22, 07:52 PST Update - We have seen a recovery in our services but we are still monitoring and investigating the root cause of the issue. We will provide an update as soon as possible. Jan 22, 07:40 PST Investigating - We are currently experiencing a drop in checkout availability. We are working on identifying the root cause to return service as soon as possible. We will update as soon as we can.
Minor January 22, 2026 Network Maintenance in CA affecting Paybright API's only – Affirm Status service
Started Jan 22, 2026, 09:00 AM UTC· resolved Jan 22, 2026, 09:00 AM UTC
- resolved Jan 22, 2026, 09:00 AM UTC
Jan 22, 01:00 PST Completed - The scheduled maintenance has been completed. Jan 21, 23:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 7, 09:07 PST Scheduled - We will be undergoing scheduled maintenance during this time.
Minor January 15, 2026 Authentication Disruption in the US – Affirm Status service
Started Jan 15, 2026, 03:46 AM UTC· resolved Jan 15, 2026, 03:46 AM UTC
- resolved Jan 15, 2026, 03:46 AM UTC
Jan 14, 19:46 PST Resolved - This incident has been resolved. Jan 14, 15:08 PST Update - We are continuing to monitor the situation to ensure performance remains stable. Jan 14, 10:42 PST Update - We are continuing to monitor the situation to ensure performance remains stable. Jan 14, 10:10 PST Monitoring - We will continue to monitor the situation to ensure performance remains stable. Jan 14, 09:48 PST Identified - We are observing authentication issues for some consumers related to ongoing nation-wide carrier disruptions.
Minor January 7, 2026 Degradation in Affirm Checkout – Affirm Status service
Started Jan 07, 2026, 07:51 AM UTC· resolved Jan 07, 2026, 07:51 AM UTC
- resolved Jan 07, 2026, 07:51 AM UTC
Jan 6, 23:51 PST Resolved - This incident has been resolved. Jan 6, 23:49 PST Monitoring - We've deployed a mitigation, throughput is recovering and are actively monitoring. Jan 6, 23:45 PST Identified - We've identified the source of the degradation in Affirm Checkout and we are working on a mitigation
Minor December 11, 2025 Affirm Maintenance for US, CA – Affirm Status service
Started Dec 11, 2025, 08:00 AM UTC· resolved Dec 11, 2025, 08:00 AM UTC
- resolved Dec 11, 2025, 08:00 AM UTC
Dec 11, 00:00 PST Completed - The scheduled maintenance has been completed. Dec 10, 23:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 10, 10:21 PST Update - We will be having a scheduled maintenance for Affirm US, and Canada Dec 9, 13:59 PST Scheduled - Third party vendor network maintenance, no downtime expected.
Minor December 11, 2025 Affirm Maintenance for UK – Affirm Status service
Started Dec 11, 2025, 03:00 AM UTC· resolved Dec 11, 2025, 03:00 AM UTC
- resolved Dec 11, 2025, 03:00 AM UTC
Dec 10, 19:00 PST Completed - The scheduled maintenance has been completed. Dec 10, 18:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 10, 10:23 PST Scheduled - Third party vendor network maintenance, no downtime expected.
Minor December 5, 2025 Degradation in Affirm Checkout Service – Affirm Status service
Started Dec 05, 2025, 09:54 AM UTC· resolved Dec 05, 2025, 09:54 AM UTC
- resolved Dec 05, 2025, 09:54 AM UTC
Dec 5, 01:54 PST Resolved - This incident has been resolved and we are fully recovered. Dec 5, 01:15 PST Monitoring - We are seeing recovery, but will continue to monitor. Dec 5, 01:04 PST Identified - We are currently experiencing a degradation in all Affirm API's for users. Our engineering team is working to identify the root cause and implement a solution as soon as possible.
Minor December 4, 2025 Increase in Latency Across Affirm APIs – Affirm Status service
Started Dec 04, 2025, 05:20 AM UTC· resolved Dec 04, 2025, 05:20 AM UTC
- resolved Dec 04, 2025, 05:20 AM UTC
Dec 3, 21:20 PST Resolved - This incident has been resolved. Dec 3, 19:05 PST Monitoring - We have not seen a recurrence since approximately 18:20 pm PT and are continuing to monitor our dashboards. Dec 3, 18:36 PST Identified - We have identified the root cause of the service disruption and are actively working on a mitigation. Dec 3, 18:19 PST Investigating - We are investigating increased API error rates in the US-EAST-1 Region.
Minor November 20, 2025 Network Maintenance – Affirm Status service
Started Nov 20, 2025, 08:00 AM UTC· resolved Nov 20, 2025, 08:00 AM UTC
- resolved Nov 20, 2025, 08:00 AM UTC
Nov 20, 00:00 PST Completed - The scheduled maintenance has been completed. Nov 19, 23:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 12, 14:25 PST Update - Network failover preparation for peak season pushed to the week after Nov 7, 11:56 PST Update - Network failover preparation for peak season Oct 29, 12:49 PDT Scheduled - Network failover preparation for peak season
Minor November 18, 2025 latency –
Started Nov 18, 2025, 05:30 PM UTC· resolved Nov 18, 2025, 05:30 PM UTC
- resolved Nov 18, 2025, 05:30 PM UTC
Nov 18, 09:30 PST Resolved - The latency was related to a disruption on a core infrastructure provider. We are observing full recovery. Nov 18, 09:11 PST Investigating - We have detected intermittent API latency and are actively investigating.
Minor November 18, 2025 Impact to all traffic –
Started Nov 18, 2025, 03:28 PM UTC· resolved Nov 18, 2025, 03:28 PM UTC
- resolved Nov 18, 2025, 03:28 PM UTC
Nov 18, 07:28 PST Resolved - This issue has been resolved and full service has been restored Nov 18, 06:48 PST Monitoring - Service is being restored and we expect full resolution shortly. Nov 18, 06:08 PST Identified - Our teams have confirmed that the degradation is a result of a widespread issue impacting a core infrastructure provider. We are monitoring the situation closely and will update in the next 30 minutes. Nov 18, 06:07 PST Investigating - We are investigating a sudden drop in all successful traffic to Affirm services in the US, CA and UK
Minor November 10, 2025 Increased Latency in US –
Started Nov 10, 2025, 05:27 PM UTC· resolved Nov 10, 2025, 05:27 PM UTC
- resolved Nov 10, 2025, 05:27 PM UTC
Nov 10, 09:27 PST Resolved - Our services have maintained operational so this incident is now resolved. Nov 10, 09:23 PST Monitoring - Our teams have mitigated the impact to latency and availability has returned to normal. We will continue monitoring to ensure our services maintain operational. Nov 10, 09:11 PST Investigating - We are investigating an increase in latency in our checkout flow. We will provide additional updates as soon as possible.
Minor October 20, 2025 Checkout service degradation 1d 3h US, Canada
Started Oct 20, 2025, 04:39 PM UTC· resolved Oct 21, 2025, 08:00 PM UTC
- investigating Oct 20, 2025, 04:39 PM UTC
We are investigating an increase in latencies and recoverable errors on Affirm Checkout. This is related to the critical infrastructure partner outage that impacted Affirm last night. Users currently impacted will be prompted to refresh their checkouts and are able to succeed after retrying. We are determining which integrations are impacted, specifically, now.
- investigating Oct 20, 2025, 05:21 PM UTC
We are continuing to investigate this issue, and exploring possible failover mitigation options where possible. We will provide another update in 30 minutes.
- identified Oct 20, 2025, 05:55 PM UTC
We have identified the root causes of impact to Affirm Checkout in US & CA. We have applied a mitigation in CA and have observed a return to normal availability. We are continuing to work on this issue for our US integrations and will continue to update on status.
- identified Oct 20, 2025, 06:29 PM UTC
Affirm US service health is continuing to improve. Availability and latency metrics are gradually returning to normal levels. We will continue to update every 30m until the issue is resolved.
- identified Oct 20, 2025, 07:13 PM UTC
We are continuing to monitor this incident. Consumers may be experiencing elevated latency and sporadic, recoverable errors, but core Affirm services remain available. Our next update will be posted in 30 minutes.
- identified Oct 20, 2025, 07:44 PM UTC
We continue to observe minor impact on some endpoints within our US Checkout service. Core Affirm services remain available for the vast majority of users. Our next update will be posted in 30 minutes.
- identified Oct 20, 2025, 08:18 PM UTC
To eliminate lingering incident impact we are attempting some more direct mitigations. Core Affirm services remain available for the vast majority of users. Our next update will be posted in 30 minutes.
- identified Oct 20, 2025, 09:01 PM UTC
We are continuing to measure the risks and benefits of direct mitigations to remove the last traces of impact from Affirm US Checkout service. Core Affirm services remain available for the vast majority of users.
- identified Oct 20, 2025, 09:39 PM UTC
We have applied internal mitigations successfully and Affirm US Checkout service continues to gradually improve in availability. Core Affirm services remain available for the vast majority of users. We are continuing to closely monitor the service health of our dependencies.
- identified Oct 20, 2025, 10:13 PM UTC
We are continuing to closely monitor the service health of our dependencies and their impact on our services. We will not declare our incident resolved until we are convinced that all issues with Affirm's dependencies are 100% resolved.
- monitoring Oct 20, 2025, 11:53 PM UTC
Affirm US Checkout service has sustained high availability for an extended period of time. We are changing the status of this incident to `Monitoring` and will resolve the incident after a longer period of observation.
- resolved Oct 21, 2025, 08:00 PM UTC
This incident has been resolved.
Minor October 15, 2025 Merchant Portal Sign-in Degradation 4h 29m US, Canada
Started Oct 15, 2025, 02:08 PM UTC· resolved Oct 15, 2025, 06:37 PM UTC
- investigating Oct 15, 2025, 02:08 PM UTC
We are currently experiencing elevated level of errors that are affecting the Merchant Portal Dashboard, and we are investigating the issue. We will provide additional updates as we know more.
- investigating Oct 15, 2025, 02:08 PM UTC
We are continuing to investigate this issue.
- investigating Oct 15, 2025, 02:29 PM UTC
Merchants attempting to hit the following URLs are receiving an error due to an issue with the trailing slash: - https://www.affirm.com/dashboard/signin/ - https://www.affirm.ca/dashboard/signin/ While our team works on mitigating this issue, in order to hit the dashboard sign-in page, hit the following Sign-in URLs: - https://www.affirm.com/dashboard/signin - https://www.affirm.ca/dashboard/signin
- resolved Oct 15, 2025, 06:37 PM UTC
Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected and both URL's are working: - https://www.affirm.com/dashboard/signin/ - https://www.affirm.ca/dashboard/signin/
Notice September 29, 2025 Temporary Conversion Rate Impact via external Major US Mobile Service outage 4h 14m US
Started Sep 29, 2025, 04:02 PM UTC· resolved Sep 29, 2025, 08:16 PM UTC
- monitoring Sep 29, 2025, 04:02 PM UTC
We are continuing to monitor a temporary degradation to Affirm US conversion rates between ~8:20 - 8:40 AM PT. User's ability to complete checkout was impacted by a service degradation to a major cell network with significant market share in the US. We have seen recovery and are continuing to confirm the details.
- resolved Sep 29, 2025, 08:16 PM UTC
This incident has been resolved.
Minor August 27, 2025 Merchant Dashboard Login Degradation 1d 2h US
Started Aug 27, 2025, 08:29 PM UTC· resolved Aug 28, 2025, 10:51 PM UTC
- investigating Aug 27, 2025, 08:29 PM UTC
Some merchants may experience issues when logging into their merchant dashboards with MFA. Our teams are working on confirming the root cause of the issue and mitigating the impact. We will update as soon as possible.
- investigating Aug 28, 2025, 12:20 AM UTC
Our teams are still working on identifying the root cause of the issue.
- identified Aug 28, 2025, 02:45 PM UTC
We have identified the root cause of the issue and are working on implementing a fix.
- identified Aug 28, 2025, 08:13 PM UTC
The fix has been deployed and login functionality of the merchant dashboard has been restored. We will continue monitoring this before resolving.
- resolved Aug 28, 2025, 10:51 PM UTC
The login functionality has maintained functional and the merchant dashboard is fully functional. This incident is now resolved.
Minor August 21, 2025 Affirm API endpoints may be affected by latency degradation. 1h 49m US, US, US, US and 13 more
Started Aug 21, 2025, 06:06 PM UTC· resolved Aug 21, 2025, 07:56 PM UTC
- investigating Aug 21, 2025, 06:06 PM UTC
We are investigating an issue that is affecting latency of Affirm endpoints.
- monitoring Aug 21, 2025, 06:54 PM UTC
The issue affected our Cloud Edge Provider. They have implemented a fix and we are observing latency coming back to baseline.
- resolved Aug 21, 2025, 07:56 PM UTC
This incident has been resolved.
Notice July 3, 2025 Increased latency across multiple endpionts 45m US
Started Jul 03, 2025, 01:25 AM UTC· resolved Jul 03, 2025, 02:11 AM UTC
- investigating Jul 03, 2025, 01:25 AM UTC
We are aware of an issue where increased latency is affecting multiple endpoints and some checkout timeouts. Our team is currently investigating, and we will provide additional updates as soon as possible.
- investigating Jul 03, 2025, 01:46 AM UTC
We have identified the cause of the disruption to our services as due to dynamodb. We are currently working closely with the appropiate teams to resolve the issue as quickly as possible.
- identified Jul 03, 2025, 01:50 AM UTC
We are seeing recovery, one of our partners is working on full resolution. Seeing increased latency across multiple partners but impact is limited to the US only.
- monitoring Jul 03, 2025, 02:05 AM UTC
Our endpoints all look recovered. We will continue to monitor the situation to ensure that our systems are fully operational.
- resolved Jul 03, 2025, 02:11 AM UTC
Latencies have returned to normal levels. We will continue to monitor to ensure stability.
Major June 17, 2025 Merchant Portal Outage 3h 41m US
Started Jun 17, 2025, 01:46 PM UTC· resolved Jun 17, 2025, 05:27 PM UTC
- investigating Jun 17, 2025, 01:46 PM UTC
We are currently investigating an issue affecting the Merchant Portal. Users may be unable to access the portal at this time. Our engineering team is actively working to identify the root cause and restore functionality as quickly as possible. We’ll provide an update as soon as more information is available.
- investigating Jun 17, 2025, 01:47 PM UTC
We are continuing to investigate this issue.
- resolved Jun 17, 2025, 05:27 PM UTC
This incident has been resolved.
Critical June 12, 2025 US/CA Checkout Degradation 2h 48m US, Canada
Started Jun 12, 2025, 06:17 PM UTC· resolved Jun 12, 2025, 09:05 PM UTC
- investigating Jun 12, 2025, 06:17 PM UTC
We are currently investigating a degradation to checkout and other services in the US
- investigating Jun 12, 2025, 06:30 PM UTC
We have confirmed that not all merchants are impacted. We are working to delineate exactly who is and is not impacted and will communicate to merchants/partners accordingly.
- identified Jun 12, 2025, 06:43 PM UTC
We have identified the cause of the outage and are investigating potential mitigations now.
- identified Jun 12, 2025, 06:56 PM UTC
We have updated the status to reflect that Checkout in Canada was impacted to some degree.
- monitoring Jun 12, 2025, 06:58 PM UTC
We have implemented a mitigation which is showing some positive impact to impacted services. We are continuing to monitor that impact and will update accordingly.
- monitoring Jun 12, 2025, 07:16 PM UTC
The mitigation applied has been successful at restoring Checkout Service for Affirm merchants. We are continuing to monitor to ensure that service is fully restored.
- monitoring Jun 12, 2025, 07:36 PM UTC
We are continuing to monitor the health of Checkout Service in US/CA and have seen no regression in service health.
- monitoring Jun 12, 2025, 07:57 PM UTC
We are continuing to monitor for issues with Checkout Service in US/CA. No regression in service health has been observed.
- monitoring Jun 12, 2025, 08:08 PM UTC
We see normal success rates for checkout in all countries and domains. Continuing to monitor before considering the issue resolved.
- monitoring Jun 12, 2025, 08:37 PM UTC
Affirm Checkout in US/CA has maintained normal success rates. We are continuing to monitor.
- resolved Jun 12, 2025, 09:05 PM UTC
This incident has been resolved.
Major April 9, 2025 Affirm Services Impacted 1d 1h US
Started Apr 09, 2025, 06:55 PM UTC· resolved Apr 10, 2025, 08:53 PM UTC
- investigating Apr 09, 2025, 06:55 PM UTC
Affirm services are currently impacted. We are working on identifying the root cause and mitigating the problem to restore service as soon as possible.
- investigating Apr 09, 2025, 07:14 PM UTC
We are still working on identifying the root cause of the issue and the impact. Affirm services are still impacted.
- investigating Apr 09, 2025, 07:35 PM UTC
We are still working on investigating the root cause of the issue and are monitoring the issue.
- monitoring Apr 09, 2025, 07:38 PM UTC
The issue has been mitigated and services have returned to functionality. Our teams are working on ensuring that services maintain functioning and that the issue maintains mitigated.
- monitoring Apr 09, 2025, 10:04 PM UTC
We are still monitoring our services to ensure that the issue does not arise again. Affirm services maintain fully operational at this time.
- resolved Apr 10, 2025, 08:53 PM UTC
Our teams have identified the root cause and resolved the issue. Services are fully available.
Major February 25, 2025 Elevated Errors for Affirm Loan Service 28m US, Canada
Started Feb 25, 2025, 04:13 PM UTC· resolved Feb 25, 2025, 04:42 PM UTC
- investigating Feb 25, 2025, 04:13 PM UTC
We are currently experiencing elevated level of errors that are affecting loan application, and we are investigating the issue. We will provide additional updates as we know more.
- monitoring Feb 25, 2025, 04:36 PM UTC
We have seen the affected services recover. We will continue to monitor the situation to ensure that degradation does not resume.
- resolved Feb 25, 2025, 04:42 PM UTC
Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.