Resolved after 4 hours 29 minutes, affecting US and Canada, on October 15, 2025.
Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected and both URL's are working: - https://www.affirm.com/dashboard/signin/ - https://www.affirm.ca/dashboard/signin/
Affected components
Update timeline
- investigating Oct 15, 2025, 02:08 PM UTC
We are currently experiencing elevated level of errors that are affecting the Merchant Portal Dashboard, and we are investigating the issue. We will provide additional updates as we know more.
- investigating Oct 15, 2025, 02:08 PM UTC
We are continuing to investigate this issue.
- investigating Oct 15, 2025, 02:29 PM UTC
Merchants attempting to hit the following URLs are receiving an error due to an issue with the trailing slash: - https://www.affirm.com/dashboard/signin/ - https://www.affirm.ca/dashboard/signin/ While our team works on mitigating this issue, in order to hit the dashboard sign-in page, hit the following Sign-in URLs: - https://www.affirm.com/dashboard/signin - https://www.affirm.ca/dashboard/signin
- resolved Oct 15, 2025, 06:37 PM UTC
Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected and both URL's are working: - https://www.affirm.com/dashboard/signin/ - https://www.affirm.ca/dashboard/signin/
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