US/CA Checkout Degradation

Update timeline

1. investigating Jun 12, 2025, 06:17 PM UTC

   We are currently investigating a degradation to checkout and other services in the US

2. investigating Jun 12, 2025, 06:30 PM UTC

   We have confirmed that not all merchants are impacted. We are working to delineate exactly who is and is not impacted and will communicate to merchants/partners accordingly.

3. identified Jun 12, 2025, 06:43 PM UTC

   We have identified the cause of the outage and are investigating potential mitigations now.

4. identified Jun 12, 2025, 06:56 PM UTC

   We have updated the status to reflect that Checkout in Canada was impacted to some degree.

5. monitoring Jun 12, 2025, 06:58 PM UTC

   We have implemented a mitigation which is showing some positive impact to impacted services. We are continuing to monitor that impact and will update accordingly.

6. monitoring Jun 12, 2025, 07:16 PM UTC

   The mitigation applied has been successful at restoring Checkout Service for Affirm merchants. We are continuing to monitor to ensure that service is fully restored.

7. monitoring Jun 12, 2025, 07:36 PM UTC

   We are continuing to monitor the health of Checkout Service in US/CA and have seen no regression in service health.

8. monitoring Jun 12, 2025, 07:57 PM UTC

   We are continuing to monitor for issues with Checkout Service in US/CA. No regression in service health has been observed.

9. monitoring Jun 12, 2025, 08:08 PM UTC

   We see normal success rates for checkout in all countries and domains. Continuing to monitor before considering the issue resolved.

10. monitoring Jun 12, 2025, 08:37 PM UTC

    Affirm Checkout in US/CA has maintained normal success rates. We are continuing to monitor.

11. resolved Jun 12, 2025, 09:05 PM UTC

    This incident has been resolved.