Resolved after 6 hours 59 minutes, affecting Encompass Partner Connect (EPC), on July 30, 2026.
Encompass Partner Connect functionality has been restored by ICE. We continue to monitor performance as there may be delays with processing according to ICE.
Affected components
Update timeline
- identified Jul 30, 2026, 11:49 AM UTC
ICE is currently experiencing a service disruption impacting all Encompass Partner Connect orders. This is not a Xactus specific issue.
- identified Jul 30, 2026, 03:33 PM UTC
ICE has restored core services, but is still working to restore Encompass Partner Network as a critical priority.
- monitoring Jul 30, 2026, 06:25 PM UTC
Encompass Partner Connect functionality has been restored by ICE. We continue to monitor performance as there may be delays with processing according to ICE.
- resolved Jul 30, 2026, 06:49 PM UTC
This incident has been resolved.
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