Xactus incident

Social Security VerificationX — Processing Delays

Resolved after 1 day 3 hours, affecting Social Security VerificationX, on October 19, 2026.

investigating Oct 19, 2026, 02:48 PM UTC

Social Security VerificationX is experiencing processing delays due to an upstream SSA service issue affecting both CBSV and eCBSV. Customers can continue submitting SSA-89 orders; processing and completion are delayed. Orders will be processed and completed once service is restored. We will provide another update as more information becomes available.

Started
Oct 19, 2026, 02:48 PM UTC
Resolved
Oct 20, 2026, 06:04 PM UTC
Duration
1d 3h
Detected by Pingoru
Oct 19, 2026, 02:48 PM UTC

Affected components

Social Security VerificationX

Update timeline

  1. investigating Oct 19, 2026, 02:48 PM UTC

    Social Security VerificationX is experiencing processing delays due to an upstream SSA service issue affecting both CBSV and eCBSV. Customers can continue submitting SSA-89 orders; processing and completion are delayed. Orders will be processed and completed once service is restored. We will provide another update as more information becomes available.

  2. resolved Oct 20, 2026, 06:04 PM UTC

    This incident has been resolved.

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