Is Xactus down?

Last checked just now
Current status
Xactus has degraded performance

Active incident: Equifax Activation Delays - Undisclosed DebtX

Official status page: https://status.xactus.com · Polled every 5 minutes · 17 components tracked

Xactus is reporting degraded performance right now (last checked just now). Services are up but slower or partially failing.

Real-time Xactus status, recent outages, and incident history — pulled directly from Xactus's official status page at https://status.xactus.com every 5 minutes. Pingoru tracks 17 Xactus services and has captured 13 incidents in the last 90 days (99.15% uptime). Get email, Slack, Discord, or webhook alerts the moment Xactus reports a new incident — free for 3 monitors, no credit card.

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Xactus uptime 99.15% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 9d 14h
    Started Sep 25, 2026, 08:25 PM UTC
    Undisclosed DebtX
    Timeline · 3 updates
    • investigating · Sep 25, 2026, 08:25 PM UTC

      Activations for Undisclosed DebtX requests to Equifax are experiencing delays. We are actively investigating the issue with Equifax.

    • identified · Oct 01, 2026, 02:11 PM UTC

      We continue to investigate the issue with Equifax and are actively working toward a resolution. A potential fix has been identified and is currently being developed. We will continue monitoring progress and provide additional updates as they become available.

    • monitoring · Oct 02, 2026, 08:23 PM UTC

      Equifax has implemented changes to address the issue affecting Undisclosed DebtX order activation and alert delivery. Impacted orders are being progressively activated, and previously queued alerts are expected to be delivered as activation processing completes. We are actively monitoring the restoration efforts and continued alert processing. At this time, no customer action is required. We will monitor throughout the weekend and validate success on Monday, October 5, 2026.

    Latest: Equifax has implemented changes to address the issue affecting Undisclosed DebtX order activation and alert delivery. Impacted orders are being progressively activated, and previou…

Recent outages & incidents

Past 90 days
  1. Resolved 4d 20h
    Started Sep 14, 2026, 09:55 PM UTC · Resolved Sep 19, 2026, 06:16 PM UTC
    Undisclosed DebtX
    Timeline · 2 updates
    • investigating · Sep 14, 2026, 09:55 PM UTC

      Select Undisclosed DebtX requests sent to TransUnion from 9/11/2026 to 9/13/2026 have had their processing delayed with the response "Could not match on Name & Address". We are working with TransUnion to resolve this.

    • resolved · Sep 19, 2026, 06:16 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 1h 57m
    Started Aug 07, 2026, 12:18 PM UTC · Resolved Aug 07, 2026, 02:16 PM UTC
    Employment VerificationX
    Timeline · 3 updates
    • investigating · Aug 07, 2026, 12:18 PM UTC

      We are investigating an elevated error rate with requests to The Work Number (TWN).

    • investigating · Aug 07, 2026, 01:31 PM UTC

      We are continuing to investigate this issue with Equifax Support. Orders for The Work Number are receiving "Received fatal alert: handshake_failure" error messages.

    • resolved · Aug 07, 2026, 02:16 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 6h 59m
    Started Jul 30, 2026, 11:49 AM UTC · Resolved Jul 30, 2026, 06:49 PM UTC
    Encompass Partner Connect (EPC)
    Timeline · 4 updates
    • identified · Jul 30, 2026, 11:49 AM UTC

      ICE is currently experiencing a service disruption impacting all Encompass Partner Connect orders. This is not a Xactus specific issue.

    • identified · Jul 30, 2026, 03:33 PM UTC

      ICE has restored core services, but is still working to restore Encompass Partner Network as a critical priority.

    • monitoring · Jul 30, 2026, 06:25 PM UTC

      Encompass Partner Connect functionality has been restored by ICE. We continue to monitor performance as there may be delays with processing according to ICE.

    • resolved · Jul 30, 2026, 06:49 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 58m
    Started Jul 24, 2026, 11:30 AM UTC · Resolved Jul 24, 2026, 12:28 PM UTC
    Credit - Experian
    Timeline · 4 updates
    • investigating · Jul 24, 2026, 11:30 AM UTC

      We are investigating elevated error rates affecting credit requests to Experian.

    • identified · Jul 24, 2026, 11:58 AM UTC

      Experian has confirmed an issue impacting their service. This is not specific to Xactus.

    • monitoring · Jul 24, 2026, 12:13 PM UTC

      Requests to Experian are beginning to return successfully. We are continuing to monitor for stability.

    • resolved · Jul 24, 2026, 12:28 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 1h 41m
    Started Jul 14, 2026, 03:45 PM UTC · Resolved Jul 14, 2026, 05:27 PM UTC
    Fraud ReportX
    Timeline · 3 updates
    • investigating · Jul 14, 2026, 03:45 PM UTC

      We are currently investigating a service disruption with requests sent to LexusNexis. Fraud ReportX and Credit ReportX reports that include Liens & Judgments are impacted. We will provide updates as they become available.

    • identified · Jul 14, 2026, 04:27 PM UTC

      LexisNexis has confirmed they are experiencing a system outage. Service for Fraud ReportX has been restored. Credit ReportX reports that include Liens & Judgments continue to be impacted.

    • resolved · Jul 14, 2026, 05:27 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full Xactus outage history

3 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 8 incidents View full outage history →