Resolved after 2 days 6 hours, affecting Undisclosed DebtX, on July 13, 2026.
We have identified the issue impacting the subset of Experian orders and are working to implement the fix.
Affected components
Update timeline
- investigating Jul 13, 2026, 04:35 PM UTC
We are investigating reports of errors with Undisclosed DebtX activations from Experian due to duplicate submissions. This appears to affect a subset of previously submitted requests with Experian - new orders are being processed as intended. We are working to resolve this and will provide updates as they become available.
- identified Jul 15, 2026, 05:50 PM UTC
We have identified the issue impacting the subset of Experian orders and are working to implement the fix.
- resolved Jul 15, 2026, 10:50 PM UTC
This incident has been resolved.
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