Xactus incident
Undisclosed DebtX: Encompass Automated Service Ordering (ASO)
Resolved after 14 days, affecting Undisclosed DebtX, on October 6, 2026.
We are investigating an issue affecting Undisclosed DebtX Automated Service Ordering (ASO) in Encompass. Workaround: Until the issue is resolved, clients should temporarily deactivate Undisclosed DebtX ASO and submit Undisclosed DebtX orders manually. We are actively working with ICE toward a resolution and will provide another update as additional information becomes available.
Affected components
Update timeline
- investigating Oct 06, 2026, 12:59 PM UTC
We are investigating an issue affecting Undisclosed DebtX Automated Service Ordering (ASO) in Encompass. Workaround: Until the issue is resolved, clients should temporarily deactivate Undisclosed DebtX ASO and submit Undisclosed DebtX orders manually. We are actively working with ICE toward a resolution and will provide another update as additional information becomes available.
- resolved Oct 20, 2026, 01:44 PM UTC
This incident has been resolved.
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