Resolved after 10 days 19 hours, affecting Undisclosed DebtX, on June 15, 2026.
Experian is processing previously impacted orders. We expect normal performance to be restored but will continue to monitor.
Affected components
Update timeline
- identified Jun 15, 2026, 08:34 PM UTC
We have identified an issue impacting select Undisclosed DebtX activations with Experian between 6/5 and 6/7, which are currently stuck in a “pending” status. We are actively working with Experian to resolve the issue and will provide updates as they become available.
- identified Jun 17, 2026, 07:42 PM UTC
Undisclosed DebtX orders with Experian requested between 6/4 - 6/7 have been resolved. We have identified additional orders made between 6/10 - 6/12 that are stuck in a "pending" status. Orders placed since 6/12 are functioning as intended. We are continuing to work with Experian to resolve the issue and will provide updates as they become available.
- monitoring Jun 23, 2026, 09:34 PM UTC
Experian is processing previously impacted orders. We expect normal performance to be restored but will continue to monitor.
- resolved Jun 26, 2026, 03:48 PM UTC
This incident has been resolved.
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