Resolved after 11 hours 27 minutes, affecting Experian, on October 20, 2025.
Although the error rates on Experian credit pulls are greatly reduced, we are still seeing a steady but elevated rate of failure. We will continue to engage with Experian support for status updates.
Affected components
Update timeline
- identified Oct 20, 2025, 03:04 PM UTC
We are observing elevated rates of credit pull failures related to Experian. We have reached out to Experian support and they acknowledged ongoing technical difficulties.
- identified Oct 20, 2025, 06:01 PM UTC
We are continuing to see elevated error rates with credit pulls from Experian. We will continue to monitor the situation.
- monitoring Oct 20, 2025, 06:54 PM UTC
Error rates for credit pulls from Experian have returned to normal levels. We will continue to monitor for stability.
- identified Oct 20, 2025, 07:21 PM UTC
Although the error rates on Experian credit pulls are greatly reduced, we are still seeing a steady but elevated rate of failure. We will continue to engage with Experian support for status updates.
- resolved Oct 21, 2025, 02:32 AM UTC
This incident has been resolved.
Your product runs on more than Xactus
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services