Resolved after 4 hours, affecting Experian, on November 3, 2025.
We are no longer seeing errors with Precise ID. Xactus is re-submitting any Precise ID requests that failed during this incident.
Affected components
Experian
Update timeline
- investigating Nov 03, 2025, 04:23 PM UTC
Experian is experiencing technical difficulties with some services. Due to this, Xactus is experiencing degraded performance with Precise ID. We are in communication with Experian in order to resolve this.
- monitoring Nov 03, 2025, 06:02 PM UTC
Experian Precise ID requests are beginning to be successful. We are continuing to monitor Experian services.
- resolved Nov 03, 2025, 08:23 PM UTC
We are no longer seeing errors with Precise ID. Xactus is re-submitting any Precise ID requests that failed during this incident.
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