Resolved after 4 hours 28 minutes, affecting Experian, on November 13, 2025.
PreciseID requests are beginning to return successfully now. Our team will attempt to re-pull failed queries and monitor for continued stability.
Affected components
Experian
Update timeline
- identified Nov 13, 2025, 12:59 PM UTC
We have observed an elevated error rate with Experian PreciseID. Our team has reached out to Experian support and confirmed that they are experiencing technical difficulties. We are continuing to monitor the behavior.
- monitoring Nov 13, 2025, 02:07 PM UTC
PreciseID requests are beginning to return successfully now. Our team will attempt to re-pull failed queries and monitor for continued stability.
- resolved Nov 13, 2025, 05:28 PM UTC
This incident has been resolved.
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