Resolved after 3 hours 40 minutes, affecting Xactus360, on January 29, 2026.
The incident has been resolved. VOE/VOI requests to Thomas & Company are functioning as intended.
Affected components
Xactus360
Update timeline
- identified Jan 29, 2026, 01:34 PM UTC
VOE and VOI orders from Thomas & Company are returning error responses. We have identified the issue and are working to resolve it.
- resolved Jan 29, 2026, 05:14 PM UTC
The incident has been resolved. VOE/VOI requests to Thomas & Company are functioning as intended.
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