Xactus incident

Elevated Error Rate for Experian PreciseID

Resolved after 2 hours 21 minutes, affecting Experian, on May 5, 2026.

identified May 05, 2026, 04:55 PM UTC

Experian support has informed us that they are making progress with resolving the technical outage.

Started
May 05, 2026, 03:08 PM UTC
Resolved
May 05, 2026, 05:30 PM UTC
Duration
2h 21m
Detected by Pingoru
May 05, 2026, 03:08 PM UTC

Affected components

Experian

Update timeline

  1. investigating May 05, 2026, 03:08 PM UTC

    We are investigating elevated error rates observed for attempts to pull Precise ID reports from Experian.

  2. identified May 05, 2026, 04:55 PM UTC

    Experian support has informed us that they are making progress with resolving the technical outage.

  3. resolved May 05, 2026, 05:30 PM UTC

    This incident has been resolved.

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