Resolved after 4 hours 14 minutes, on August 29, 2025.
A fix has been implemented and we are monitoring the results. UDx orders that failed to submit or received an error response can be re-submitted.
Update timeline
- identified Aug 29, 2025, 02:43 PM UTC
An issue preventing some UDx order submissions through Encompass has been identified. Orders placed directly in Xactus360 are unaffected. We are working to correct the issue.
- monitoring Aug 29, 2025, 04:45 PM UTC
A fix has been implemented and we are monitoring the results. UDx orders that failed to submit or received an error response can be re-submitted.
- resolved Aug 29, 2025, 06:57 PM UTC
This incident has been resolved.
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