Resolved after 3 hours 31 minutes, on September 29, 2025.
This incident has been resolved. Requests to Experian that received an error response during the incident window have been resubmitted by Xactus.
Update timeline
- investigating Sep 29, 2025, 03:36 PM UTC
Xactus is experiencing elevated latency and errors with credit requests sent to Experian. These requests are being retried successfully. We have contacted Experian and are investigating the issue.
- investigating Sep 29, 2025, 05:07 PM UTC
Experian confirmed their services are experiencing degradation and Experian is investigating the cause.
- monitoring Sep 29, 2025, 05:57 PM UTC
Experian latency and error rate have returned to normal. We are continuing to monitor the situation.
- resolved Sep 29, 2025, 07:07 PM UTC
This incident has been resolved. Requests to Experian that received an error response during the incident window have been resubmitted by Xactus.
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