Resolved after 5 hours 25 minutes, affecting Nexi (Concardis) and Nexi, on May 21, 2026.
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Concardis acquirer on 21/05/2026 between 09:10 and 14:35 CEST. We confirm that as of 14:35 CEST on 21/05/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).
Affected components
Update timeline
- resolved May 21, 2026, 01:01 PM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Concardis acquirer on 21/05/2026 between 09:10 and 14:35 CEST. We confirm that as of 14:35 CEST on 21/05/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).
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