WiscNet Outage History

Started Apr 23, 2026, 04:48 AM UTC· resolved Apr 23, 2026, 12:48 PM UTC

1. investigating Apr 23, 2026, 04:48 AM UTC

   Hello, Around 11:35PM we started noticing alerts indicating a mass outage. We're investigating now.

2. investigating Apr 23, 2026, 05:36 AM UTC

   We have opened ticket 12082754 with GLS. GLS is currently assessing this issue and should provide us an update within the next hour. We will provide further information as we receive it.

3. investigating Apr 23, 2026, 06:38 AM UTC

   GLS has escalated this outage with their engineers. Their engineers are hands on with this outage and are working with their vendor at this time. We will provide further updates as we receive them.

4. monitoring Apr 23, 2026, 07:43 AM UTC

   All affected sites have restored as of 2:12 AM. GLS is currently pending an RFO from their provider. We are currently monitoring the situation, if you have any questions please reach out to Wiscnet or GLS.

5. resolved Apr 23, 2026, 12:48 PM UTC

   This incident has been resolved.

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Started Apr 23, 2026, 02:00 AM UTC· resolved Apr 29, 2026, 04:11 PM UTC

1. investigating Apr 23, 2026, 02:00 AM UTC

   Hello, At 8:11 pm cst we observed an alarm at the site. We are reaching out to the provider to investigate. Meanwhile can you verify power/equipment on site? Please reach out to our NOC with any questions. Thanks,

2. resolved Apr 29, 2026, 04:11 PM UTC

   Service restored on 12:10 PM on 4/23. This was down due to a larger network event on the local providers network

3. postmortem Apr 29, 2026, 04:12 PM UTC

   Date & Time of Incident: 4/22 at 8:11 PM Duration: 15 hours, 59 minutes Technician\(s\): Ben Review Date: 4/29 Brief Summary: Provider network event caused an outage Root Cause: Provider network event

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Started Apr 22, 2026, 05:24 PM UTC· resolved Apr 22, 2026, 10:51 PM UTC

1. investigating Apr 22, 2026, 05:24 PM UTC

   Hello, We are seeing the site down currently. Are you aware of any power issues or maintenance at the site? We will be reaching to the provider and opening a ticket in the meantime. Thank you,

2. investigating Apr 22, 2026, 05:57 PM UTC

   Hello, We contacted the provider and it was determined that this is part of a larger network event they are experiencing. The issue is still under investigation as to the root cause. We will update you as we learn more. Thank you,

3. identified Apr 22, 2026, 07:00 PM UTC

   Hello, Our last mile provider isolated a fiber cut in the area. The estimated time of repair is 7 hours.

4. identified Apr 22, 2026, 08:04 PM UTC

   Hello, The provider has isolated the fiber damage and is starting to prepare the wire for splicing.

5. identified Apr 22, 2026, 09:39 PM UTC

   Hello, The LMP reports that fiber splicing has begun. ETR is 5:30PM CT. Additional updates will be provided as they become available. Thanks

6. resolved Apr 22, 2026, 10:51 PM UTC

   Hello, Splicing has been completed and we have seen services restore. Please reach out to us if you have any questions. Thanks,

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Started Apr 21, 2026, 05:01 PM UTC· resolved Apr 22, 2026, 04:49 AM UTC

1. investigating Apr 21, 2026, 05:01 PM UTC

   The WiscNet NOC has lost access to our device for Kewaunee School District on 4/21 at 11:45 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. If you have any additional questions, please contact WiscNet NOC.

2. resolved Apr 22, 2026, 04:49 AM UTC

   We are observing the site restore at 10:53PM CDT 4/21/2026. Please reach out to the WiscNet NOC for any questions.

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Started Apr 20, 2026, 07:22 AM UTC· resolved Apr 20, 2026, 01:59 PM UTC

1. monitoring Apr 20, 2026, 07:22 AM UTC

   Wiscnet has been seeing some bouncing for Deerfield Community School District. At this time we're seeing the service up and are currently monitoring the situation. We will let you know if further issues are present.

2. monitoring Apr 20, 2026, 08:15 AM UTC

   Service went down again, we have opened ticket 12078407 with GLS to verify if there's any outage or maintenance work being done by the provider. We see the site is now restored again and will monitor accordingly. If issues persist we may need possible power and equipment investigation at the site. If you have any questions please reach out to Wiscnet.

3. monitoring Apr 20, 2026, 09:45 AM UTC

   GLS's provider is currently investigating and testing this service for any issues. They are currently pending the provider's investigation. GLS is pushing an escalation at this time. We will provide further information as we receive it.

4. monitoring Apr 20, 2026, 11:25 AM UTC

   GLS is still working with their provider to get further details on their testing and investigation. At this time this issue has been escalated another level.

5. monitoring Apr 20, 2026, 01:41 PM UTC

   We now observe services restored as of 7:51AM. They have been stable since, we will continue to monitor for any further bounces.

6. resolved Apr 20, 2026, 01:59 PM UTC

   We are now seeing the issue resolved and services remain stable.

7. postmortem Apr 20, 2026, 02:01 PM UTC

   Date & Time of Incident: 4/20/26 @ 2:16AM Duration: 149 minutes Technicians: Jordan & Octavia Review Date: 4/20/26 Summary: Provider Issue

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Started Apr 18, 2026, 05:19 PM UTC· resolved Apr 19, 2026, 10:36 PM UTC

1. investigating Apr 18, 2026, 05:19 PM UTC

   Hello, We are observing multiple sites down as of 11:43 AM. We are investigating further.

2. investigating Apr 18, 2026, 06:10 PM UTC

   Hello, We have reached out to TEACH and they are currently investigating. We will update as soon as further information is available.

3. monitoring Apr 18, 2026, 07:02 PM UTC

   Hello, We are currently observing all services restored and are monitoring for further issues.

4. resolved Apr 19, 2026, 10:36 PM UTC

   No further issues have been observed.

5. postmortem Apr 20, 2026, 04:36 PM UTC

   Date & Time of Incident: 4/18/26 - 11:43 AM CST Duration: 86 minutes Technician\(s\): Dante/Zach Review Date: 4/20 Brief Summary: Multiple sites went down due storms Root Cause: Provider outages due to storms

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Started Apr 18, 2026, 02:18 AM UTC· resolved Apr 18, 2026, 05:13 AM UTC

1. investigating Apr 18, 2026, 02:18 AM UTC

   Hello, We're seeing our equipment in alarm indicating it is unreachable. Please verify power to the site and reach out to 608-442-6761. Thank you,

2. resolved Apr 18, 2026, 05:13 AM UTC

   Hello, At this time we are seeing all services restored. Please reach out with any questions. Thank you,

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Started Apr 17, 2026, 08:18 PM UTC· resolved Apr 19, 2026, 10:37 PM UTC

1. investigating Apr 17, 2026, 08:18 PM UTC

   The WiscNet NOC has lost access to our devices for multiple sites on 4/17 at 3:00 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. If you have any additional questions, please contact WiscNet NOC.

2. investigating Apr 17, 2026, 08:32 PM UTC

   As a result of the storms throughout the state of Wisconsin, we are observing various outages and impairments. We will update with information as we investigate. If you have any additional questions, please contact WiscNet NOC.

3. investigating Apr 17, 2026, 08:38 PM UTC

   We are continuing to investigate this issue.

4. investigating Apr 17, 2026, 10:56 PM UTC

   Hello, GLS continues to investigate the cause of the outage, they are still unable to determine the root cause. There is no ETR at this time.

5. monitoring Apr 18, 2026, 01:46 AM UTC

   Hello, After our provider reseated a number of transport cards, we're seeing services restored. If you're still seeing your service impacted, please verify power then perform a reboot of the equipment onsite. If that doesn't resolve your issue please reach out to 608-442-6761 for further assistance.

6. resolved Apr 19, 2026, 10:37 PM UTC

   We are observing all sites restored.

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Started Apr 17, 2026, 07:54 PM UTC· resolved Apr 17, 2026, 10:53 PM UTC

1. investigating Apr 17, 2026, 07:54 PM UTC

   Hello, The WiscNet NOC has lost access to our device for Siren School District at 2:27 PM on 4/17. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1532.

2. resolved Apr 17, 2026, 10:53 PM UTC

   Hello, At 4/17/2026 4:04PM, we saw the connection to equipment restore for the Siren School District. We verified that traffic is passing again. If you have any questions or concerns, please contact the WiscNet NOC by responding to this email. Thank you,

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Started Apr 15, 2026, 11:03 AM UTC· resolved Apr 15, 2026, 12:17 PM UTC

1. investigating Apr 15, 2026, 11:03 AM UTC

   Hello, The WiscNet NOC has lost access to our device for Sheboygan Falls School District at 5:52am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1511.

2. investigating Apr 15, 2026, 11:11 AM UTC

   Hello, The WiscNet NOC has contacted GLS on your behalf and opened ticket 12071583, for additional information, please reach out to the GLS NOC at 1.866.558.1920.

3. resolved Apr 15, 2026, 12:17 PM UTC

   Hello, At this time we are seeing all services restored. Please reach out with any questions. Thank you,

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Started Apr 15, 2026, 04:38 AM UTC· resolved Apr 15, 2026, 11:05 AM UTC

1. investigating Apr 15, 2026, 04:38 AM UTC

   Hello, The WiscNet NOC has lost access to our device for Cambridge School District at 11:27pm. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 238.

2. investigating Apr 15, 2026, 04:47 AM UTC

   Hello, The WiscNet NOC has contacted GLS on your behalf and opened ticket 12070964, for additional information, please reach out to the GLS NOC at 1.866.558.1920. Thank you,

3. resolved Apr 15, 2026, 11:05 AM UTC

   Hello, At this time we are seeing all services restored. Please reach out with any questions. Thank you,

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Started Apr 15, 2026, 03:40 AM UTC· resolved Apr 15, 2026, 02:02 PM UTC

1. investigating Apr 15, 2026, 03:40 AM UTC

   We are currently seeing Waterford Union HS as down starting at 9:43 PM. We have opened ticket 12071814 with GLS for this. Since there are multiple power outages in the area, please confirm power on site for this circuit.

2. resolved Apr 15, 2026, 02:02 PM UTC

   This outage is now restored. If you have any further questions or are still experiencing issues, please don't hesitate to reach out!

3. postmortem Apr 15, 2026, 02:02 PM UTC

   Date & Time: 3:43AM CDT 4/14 Duration: 1462 Minutes Technicians: Julio, Octavia, Dylan Review Date: 4/15 Brief Summary: Commercial power outage

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Started Apr 15, 2026, 03:01 AM UTC· resolved Apr 15, 2026, 08:07 PM UTC

1. investigating Apr 15, 2026, 03:01 AM UTC

   Hello, We noticed an alarm at 9:07 pm for the router at Paris J1 School District. We have noticed power outages in the area. Can your confirm power on-site. Please let us know if you have any questions. Thanks,

2. resolved Apr 15, 2026, 08:07 PM UTC

   Hello, Our logs show that services restored at 12:58 PM CDT. Thank you,

3. postmortem Apr 15, 2026, 08:14 PM UTC

   Date & Time: 9:25 PM CDT 4/14 to 12:58 PM CDT 4/15 Duration: 933 minutes Technicians: Carter, Ben Review Date: 4/15 Brief Summary: Power outage at the customer premise, confirmed by system uptime.

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Started Apr 15, 2026, 02:03 AM UTC· resolved Apr 15, 2026, 03:09 AM UTC

1. investigating Apr 15, 2026, 02:03 AM UTC

   We are currently seeing circuit 400743 down. We have opened ticket 12070745 with GLS. Since we are also seeing power outages in the area, we will continue to monitor this as the local power company is indicating this should clear around 10:30PM.

2. resolved Apr 15, 2026, 03:09 AM UTC

   We are currently seeing this circuit as back up and the local power outage resolved. We will now be closing this ticket.

3. postmortem Apr 15, 2026, 03:09 AM UTC

   This was most likely caused by a local power outage in the area.

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Started Apr 14, 2026, 11:25 PM UTC· resolved Apr 15, 2026, 03:55 AM UTC

1. investigating Apr 14, 2026, 11:25 PM UTC

   Hello, We're seeing alerts indicating our equipment for the Wonewoc School district is down, and I'm aware there's heavy storms in the area. Can you please verify power and reach out to 608-442-6761 once verified.

2. resolved Apr 15, 2026, 03:55 AM UTC

   Hello, As of around 9:00PM, we're seeing the services restore. Thank you,

3. postmortem Apr 15, 2026, 03:55 AM UTC

   This was related to a storm/power event

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Started Apr 14, 2026, 09:32 PM UTC· resolved Apr 15, 2026, 07:52 PM UTC

1. investigating Apr 14, 2026, 09:32 PM UTC

   Hello, We are currently investigating an outage that is affecting your service. We'll continue to update you as we get information. Thank you,

2. investigating Apr 14, 2026, 10:41 PM UTC

   Hello, GLS is seeing an issue with their equipment onsite, and are looking to troubleshoot. Once someone is available please reach out to 866-558-1920 and reference ticket 12069107. Thank you,

3. resolved Apr 15, 2026, 07:52 PM UTC

   Hello, The site restored at 8:30 AM CT

4. postmortem Apr 15, 2026, 07:52 PM UTC

   The link facing the GLS onsite device went down, and it restored at 8:30 AM CT

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Started Apr 14, 2026, 05:41 PM UTC· resolved Apr 16, 2026, 08:37 PM UTC

1. investigating Apr 14, 2026, 05:41 PM UTC

   The WiscNet NOC has lost access to our device for Sauk Prairie School District on 4/14 at 12:27 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. If you have any additional questions, please contact WiscNet NOC.

2. monitoring Apr 16, 2026, 08:37 PM UTC

   We observed this site restore at approximately 3:50 CT at 4/14.

3. resolved Apr 16, 2026, 08:37 PM UTC

   This incident has been resolved.

4. postmortem Apr 16, 2026, 08:37 PM UTC

   Date & Time of Incident: 4/14 12:27 CT to 15:50 CT Duration: 12:27 CT to 15:50 CT Technician\(s\): Jake Review Date: 4/16 Brief Summary: On 4/14 at 12:27 CT we observed connection to our device go down. We then saw connection restore at approximately 15:50 CT.

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Started Apr 14, 2026, 04:01 PM UTC· resolved Apr 22, 2026, 04:03 PM UTC

1. investigating Apr 14, 2026, 04:01 PM UTC

   WiscNet is noticing an issue occurring at our Milwaukee TEACH NNI affecting many members. We’re communicating with the AT&T/TEACH network team to try and determine what happened and as soon as we get some more information we will pass it along. If you have any further questions, concerns, or information to pass along, please reach out to the WiscNet Support Team: Phone: 608-442- 6761 ext. 2 Email: [email protected]

2. investigating Apr 14, 2026, 09:53 PM UTC

   At this time WiscNet is seeing all sites recovered from the earlier outage of 9:25 AM - 10:00 AM. We are still working to pin down the root cause of the issues with our other partners. If this is not true for your location, or if you are still experiencing issues similar to this morning please reach out. WiscNet wants to ensure that everyone is being addressed and assisted. When a cause is found or further information is available we will make sure that it is shared.

3. resolved Apr 22, 2026, 04:03 PM UTC

   We wanted to provide some further resolution on the outage from last week. While the symptoms we observed were similar to patterns seen in previous TEACH-related incidents, we worked closely with the TEACH network team to investigate whether any changes or events within the core network may have contributed. We have been informed that no configuration changes or core network events occurred during this timeframe. We were told that the issues appear to have originated with last-mile provider circuits rather than within the TEACH core infrastructure

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Started Apr 14, 2026, 03:27 PM UTC· resolved Apr 14, 2026, 03:36 PM UTC

1. monitoring Apr 14, 2026, 03:27 PM UTC

   Hello, Between 9AM and 9:45, we observe multiple sites bounce during an event with our provider in Milwaukee Wisconsin. Since, we have observe the bouncing stop, and our WiscNet Engineers are working with the GLS Network Architecture team to ensure the issue does not occur again. If you are still experiencing any issues, please reach out to GLS/Teach at 866-558-1920 to open a ticket. Kind regards,

2. monitoring Apr 14, 2026, 03:30 PM UTC

   We are continuing to monitor for any further issues.

3. resolved Apr 14, 2026, 03:36 PM UTC

   This incident has been resolved.

4. postmortem Apr 14, 2026, 03:36 PM UTC

   Between 9AM and 9:45, we observe multiple sites bounce during an event with our provider in Milwaukee Wisconsin. Since, we have observe the bouncing stop, and our WiscNet Engineers are working with the GLS Network Architecture team to ensure the issue does not occur again.

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Started Apr 14, 2026, 01:22 PM UTC· resolved Apr 14, 2026, 08:28 PM UTC

1. investigating Apr 14, 2026, 01:22 PM UTC

   The WiscNet NOC has lost access to our device for Bowler School District at 04/14/2026 at 4:08 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1142.

2. resolved Apr 14, 2026, 08:28 PM UTC

   Hello, This circuit had restored at 11:52 AM CDT. Thank you, Carter

3. postmortem Apr 14, 2026, 08:34 PM UTC

   Date & Time of Incident: 4/14 from 4:08 AM to 11:52 AM CDT Duration: 464 minutes Technician\(s\): Carter Review Date: 4/14 Brief Summary: At 4:08 AM on 4/14, an outage was observed affecting Bowler School District. This has since restored as of 11:52 AM on 4/14. Root Cause: Link facing the provider went down.

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Started Apr 14, 2026, 11:52 AM UTC· resolved Apr 14, 2026, 06:17 PM UTC

1. investigating Apr 14, 2026, 11:52 AM UTC

   We are currently investigating this issue.

2. identified Apr 14, 2026, 01:48 PM UTC

   Hello, We reached out to GLS over night and opened a ticket. GLS Ticket: 12069103 We recommend reaching out to GLS at 866-558-1920 for updates and further troubleshooting if experiencing issues. The site TEACH ID is 944 Kind regards,

3. resolved Apr 14, 2026, 06:17 PM UTC

   Hello, We observe the site clear at 11 AM, and passing traffic. The logs indicate the interface went down facing GLS. Kind regards,

4. postmortem Apr 14, 2026, 06:18 PM UTC

   Site restored at 11 AM

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Started Apr 14, 2026, 09:55 AM UTC· resolved Apr 14, 2026, 05:34 PM UTC

1. investigating Apr 14, 2026, 09:55 AM UTC

   Hello, Starting around 4:09 am we observed a loss of connection to our hand off device. At this time we are requesting onsite power and equipment verification. Please reach out with any questions. Thank you,

2. investigating Apr 14, 2026, 10:04 AM UTC

   Hello, The WiscNet NOC has contacted GLS on your behalf and opened tickets: Tigerton School District ticket #12069109 White lake School District ticket #12069110 Shawano Schoold District #12069107 For additional information, please reach out to the GLS NOC at 1.866.558.1920.

3. resolved Apr 14, 2026, 05:34 PM UTC

   Hello, We are seeing sites have restored as of 11:50 AM Let us know if any further issues remain.

4. postmortem Apr 14, 2026, 05:34 PM UTC

   Date & Time of Incident: 4/14 from 4:09 AM to 11:50 AM Duration: 7 hours 41 minutes Technician\(s\): Barry Review Date: 4/14 Brief Summary: On 4/14 from 4:09 AM to 11:50 AM, a mass outage on the GLS network has caused multiple sites to go down. Root Cause: GLS network outage

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Started Apr 14, 2026, 09:28 AM UTC· resolved Apr 14, 2026, 04:34 PM UTC

1. investigating Apr 14, 2026, 09:28 AM UTC

   We are currently investigating this issue.

2. investigating Apr 14, 2026, 09:58 AM UTC

   We have opened ticket 12069090 with GLS. While GLS worked with their carrier to investigate please verify power and equipment onsite. If you have any questions please reach out to Wiscnet or GLS.

3. resolved Apr 14, 2026, 04:34 PM UTC

   Hello, We are seeing the site has restored as of 10:33 AM this morning.

4. postmortem Apr 14, 2026, 04:34 PM UTC

   Date & Time of Incident: 4/14/26 from 3:44 AM to 10:33 AM Duration: 6 hours 41 minutes Technician\(s\): Barry Review Date: 4/14 Brief Summary: On 4/14/26 from 3:44 AM to 10:33 AM, Waterford Union High School was down due to a local power outage. Root Cause: Local Power outage.

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Started Apr 14, 2026, 08:16 AM UTC· resolved Apr 14, 2026, 01:10 PM UTC

1. investigating Apr 14, 2026, 08:16 AM UTC

   The WiscNet NOC has lost access to our device for Mishicot School District at 4/14/2026 3:15:33 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is .

2. investigating Apr 14, 2026, 08:18 AM UTC

   The WiscNet NOC has lost access to our device for Mishicot School District at 4/14/2026 3:15:33 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1132.

3. investigating Apr 14, 2026, 08:24 AM UTC

   The WiscNet NOC has contacted GLS on your behalf and opened ticket 12068820, for additional information, please reach out to the GLS NOC at 1.866.558.1920.

4. resolved Apr 14, 2026, 01:10 PM UTC

   Hello, We are seeing the site has restored as of 6:33 AM.

5. postmortem Apr 14, 2026, 01:12 PM UTC

   Date & Time of Incident: 4/14 from 3:08 AM to 6:33 AM Duration: 3 hours 25 minutes Technician\(s\): Barry Review Date: 4/14 Brief Summary: From 3:08 AM to 6:33 AM on 4/14, an outage was observed affecting Mishicot School District. Logs indicate this was not due to a local power outage. Root Cause: Cause is likely to have been from a GLS network event from the overnight storms.

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Started Apr 14, 2026, 07:16 AM UTC· resolved Apr 14, 2026, 04:54 PM UTC

1. investigating Apr 14, 2026, 07:16 AM UTC

   We are currently investigating this issue.

2. investigating Apr 14, 2026, 07:38 AM UTC

   We have opened ticket 12068878 with GLS. At this time we believe this may be related to power outages created by thunderstorms that have rolled through the area. Please verify power and equipment at the site at your earliest and safest convenience. If you have any questions please reach out to Wiscnet or GLS.

3. investigating Apr 14, 2026, 01:55 PM UTC

   Hello, We still observe the device onsite unreachable. Earlier ticket 12068878 was open with GLS / Teach. For any troubleshooting or question, please reach out to GLS at +1-866-558-1920, reference the ticket number 12068878 and Teach Site ID 2697. Kind regards,

4. resolved Apr 14, 2026, 04:54 PM UTC

   Hello, Our onsite device restored at 10:15 AM CT. The device is currently online and functional, and the logs indicate the device was booted up at this time. Kind regards

5. postmortem Apr 14, 2026, 04:54 PM UTC

   The onsite booted back online at 10:15 AM

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