Resolved after 7 hours 38 minutes, affecting Shawano School District and White Lake School District and 1 more, on April 14, 2026.
Date & Time of Incident: 4/14 from 4:09 AM to 11:50 AM Duration: 7 hours 41 minutes Technician\(s\): Barry Review Date: 4/14 Brief Summary: On 4/14 from 4:09 AM to 11:50 AM, a mass outage on the GLS network has caused multiple sites to go down. Root Cause: GLS network outage
Affected components
Update timeline
- investigating Apr 14, 2026, 09:55 AM UTC
Hello, Starting around 4:09 am we observed a loss of connection to our hand off device. At this time we are requesting onsite power and equipment verification. Please reach out with any questions. Thank you,
- investigating Apr 14, 2026, 10:04 AM UTC
Hello, The WiscNet NOC has contacted GLS on your behalf and opened tickets: Tigerton School District ticket #12069109 White lake School District ticket #12069110 Shawano Schoold District #12069107 For additional information, please reach out to the GLS NOC at 1.866.558.1920.
- resolved Apr 14, 2026, 05:34 PM UTC
Hello, We are seeing sites have restored as of 11:50 AM Let us know if any further issues remain.
- postmortem Apr 14, 2026, 05:34 PM UTC
Date & Time of Incident: 4/14 from 4:09 AM to 11:50 AM Duration: 7 hours 41 minutes Technician\(s\): Barry Review Date: 4/14 Brief Summary: On 4/14 from 4:09 AM to 11:50 AM, a mass outage on the GLS network has caused multiple sites to go down. Root Cause: GLS network outage
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