WiscNet Outage History
WiscNet major outage · 1 active incident View live status →Pingoru has recorded 629 incidents for WiscNet: 629 in the last 12 months and 289 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 71 | 713 of 720 (99%) |
| May 2026 | 58 | 458 of 744 (62%) |
| June 2026 | 112 | 512 of 720 (71%) |
| July 2026 | 116 | 708 of 744 (95%) |
| August 2026 | 99 | 714 of 744 (96%) |
| September 2026 | 100 | 720 of 720 (100%) |
| October 2026 | 71 | 482 of 596 (81%) |
Incidents, newest first
Notice July 28, 2026 [2268377] Sauk Prairie School District - Down 6d 20h Sauk Prairie School District
Started Jul 28, 2026, 06:12 PM UTC· resolved Aug 04, 2026, 02:14 PM UTC
- identified Jul 28, 2026, 06:12 PM UTC
Hello, We are still seeing service as down after the storms from yesterday. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1474. If you have any additional questions, please contact WiscNet NOC.
- identified Jul 29, 2026, 03:15 PM UTC
Hello, The off-net carrier has advised that the local splicing team has the cabling in the trailer and is actively preparing for restoration work. The splicing team will continue preparation and proceed with restoration efforts as work progresses. Additional updates will be shared as they become available.
- resolved Aug 04, 2026, 02:14 PM UTC
This incident has been resolved.
- postmortem Aug 04, 2026, 02:26 PM UTC
Date & Time of Incident: 7/28/2026 12:25 AM Duration: 9,489 Technician\(s\): Fue Khang Review Date: 8/3/2026 Brief Summary: Alarms came in at 7/28/2026 12:25 AM due to fiber damage resulting from severe weather. Alarms cleared at 8/3/2026 2:34 PM. Root Cause: fiber damage due to severe weather
Critical July 28, 2026 [2268372] Portage Community School District - Down 11d 2h Portage Community School District
Started Jul 28, 2026, 06:06 PM UTC· resolved Aug 08, 2026, 08:12 PM UTC
- identified Jul 28, 2026, 06:06 PM UTC
Hello, We are still seeing service as down after the storms from yesterday. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1365. If you have any additional questions, please contact WiscNet NOC.
- identified Jul 29, 2026, 03:15 PM UTC
Hello, The off-net carrier has advised that the local splicing team has the cabling in the trailer and is actively preparing for restoration work. The splicing team will continue preparation and proceed with restoration efforts as work progresses. Additional updates will be shared as they become available.
- resolved Aug 08, 2026, 08:12 PM UTC
Hello, We observe restored yesterday, 8/7, at 2:35 AM. Feel free to reach out to the WiscNet NOC if further assistance is needed.
- postmortem Aug 08, 2026, 08:12 PM UTC
Cause of Outage: Fiber Damage caused by severe weather
Critical July 28, 2026 [2268139] Catholic Memorial High School - Router Unreachable 1h 45m Catholic Memorial High School
Started Jul 28, 2026, 02:16 PM UTC· resolved Jul 28, 2026, 04:01 PM UTC
- identified Jul 28, 2026, 02:16 PM UTC
Hello, The Wiscnet NOC recieved alarms for the Catholic Memorial High School at 8:35 AM Central, for our device onsite. These alarms cleared at 9:06 AM Central, as we are able to access our onsite device. Please let us know if this brief outage was expected, we will continue to monitor for any additional bounces. If you have any additional questions, please contact WiscNet NOC. Thank you,
- monitoring Jul 28, 2026, 02:18 PM UTC
Hello, The Wiscnet NOC recieved alarms for the Catholic Memorial High School at 8:35 AM Central, for our device onsite. These alarms cleared at 9:06 AM Central, as we are able to access our onsite device. Please let us know if this brief outage was expected, we will continue to monitor for any additional bounces. If you have any additional questions, please contact WiscNet NOC. Thank you,
- resolved Jul 28, 2026, 04:01 PM UTC
The Wiscnet NOC observed no additional bounces after the service restored. Please let us know if you continue to experience issues at the site.
- postmortem Jul 28, 2026, 04:01 PM UTC
Date & Time of Incident: 7/28 8:35 AM Central Duration: 31 Minutes Technician\(s\): Marcus Review Date: 7/28 Root Cause: brief network event Brief Summary: We received alarms for our onsite device at 8:35 AM Central. These alarms cleared and services restored at 9:06 AM Central. Looking into the device logs, indicate a brief network event upstream.
Major July 27, 2026 WiscNet - Multiple Sites | 2267499 23h 47m Algoma School District, MERIT Network, UW-Madison, Adams-Friendship Area School District and 564 more
Started Jul 27, 2026, 06:01 PM UTC· resolved Jul 28, 2026, 05:48 PM UTC
- monitoring Jul 27, 2026, 06:01 PM UTC
Hello, We are seeing multiple sites go down throughout the state due to severe weather. If you are still down after the weather has passed please reboot your equipment and reach out to the WiscNet NOC if you have any lingering issues.
- monitoring Jul 27, 2026, 07:28 PM UTC
Hello, We are seeing that most of the storms have passed, however there is a considerable amount of damage in some locations. If you are still down after the weather has passed please reboot your equipment and reach out to the WiscNet NOC if you have any lingering issues for further assistance.
- resolved Jul 28, 2026, 05:48 PM UTC
Hello, The storms have passed and we will create individual status pages for members that are still down.
Critical July 27, 2026 2267487 | Multiple Sites Experiencing Outage 2d 1h CESA 8, Gillett School District, Wabeno Area School District
Started Jul 27, 2026, 05:15 PM UTC· resolved Jul 29, 2026, 06:27 PM UTC
- investigating Jul 27, 2026, 05:15 PM UTC
We are currently investigating this issue.
- investigating Jul 27, 2026, 05:35 PM UTC
The WiscNet NOC has lost access to our device for Cesa 08, Gillett School District, and Wabeno School District at 11:50 AM CST. Please verify power to your site and the network equipment. We are currently investigating this issue.
- investigating Jul 27, 2026, 05:58 PM UTC
Hello, we have opened individual tickets for each site with GLS/TEACH. They believe this may be due to a larger outage in the area and are currently in the process of opening a master ticket. We will continue to provide updates as more information becomes available.
- resolved Jul 29, 2026, 06:27 PM UTC
This incident has been resolved.
- postmortem Jul 29, 2026, 06:28 PM UTC
Date & Time of Incident: 11:50 AM CST 7/27/2026 Duration: 2,980 Technician\(s\): Fue Khang, Hadley Owen, Jordan Netzel Review Date: 7/29/2026 Brief Summary: Alarms came in for sites at 11:50 AM CST on 7/27/2026 and cleared at 11:30 AM CST 7/29/2026. This was due to the provider’s tail provider network being impacted by a tornado. Root Cause: Natural disaster.
Critical July 27, 2026 [2267479] Racine Lutheran HS - Router Unreachable 20h 42m Racine Lutheran High School
Started Jul 27, 2026, 05:12 PM UTC· resolved Jul 28, 2026, 01:55 PM UTC
- identified Jul 27, 2026, 05:12 PM UTC
Hello, The WiscNet NOC has lost access to our device for Racine Lutheran High School at 11:53am on 7/27/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3062. If you have any additional questions, please contact WiscNet NOC.
- resolved Jul 28, 2026, 01:55 PM UTC
Hello, The WiscNet NOC observed alarms clear at 2:25pm on 7/27 and the router is now reachable.
- postmortem Jul 28, 2026, 01:55 PM UTC
Date & Time of Incident:` 7/27 11:53am ` Duration:` 2h 32m ` Technician\(s\):` Payton ` Review Date: 7/28 Brief Summary: WiscNet NOC lost access to the device onsite. Root Cause: Loss of power
Notice July 27, 2026 [2267431] Geneva J4 School District - 400498 - Down 9m Geneva J4 School District
Started Jul 27, 2026, 03:41 PM UTC· resolved Jul 27, 2026, 03:50 PM UTC
- identified Jul 27, 2026, 03:41 PM UTC
The WiscNet NOC has lost access to our device for Geneva J4 School District at 10:33 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3026. If you have any additional questions, please contact WiscNet NOC.
- resolved Jul 27, 2026, 03:50 PM UTC
This incident has been resolved.
- postmortem Jul 27, 2026, 03:51 PM UTC
Date & Time of Incident:10:33 AM 7/27/2026 Duration: 8 Technician\(s\): Fue Khang Review Date: 7/37/2026 Brief Summary: Alarms came in at 10:33 AM for site. Alarms cleared at 10:41 AM. Checking device showed a power related issue. Root Cause: Loss of power.
Notice July 27, 2026 [2267384] Three Lakes SD - 400641 - Down 28m Three Lakes School District
Started Jul 27, 2026, 02:10 PM UTC· resolved Jul 27, 2026, 02:38 PM UTC
- identified Jul 27, 2026, 02:10 PM UTC
The WiscNet NOC has lost access to our device for Three Lakes School District at 9:03 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1647. If you have any additional questions, please contact WiscNet NOC.
- resolved Jul 27, 2026, 02:38 PM UTC
This incident has been resolved.
- postmortem Jul 27, 2026, 02:40 PM UTC
Date & Time of Incident: 7/27/2026 9:03 AM Duration: 16 Technician\(s\): Fue Khang Review Date: 7/27/2026 Brief Summary: Alarms for Three Lakes SD came into alarm at 9:03 AM CST. It then cleared at 9:19 AM CST. Checking device showed a power supply failure. Root Cause: Power supply failure.
Critical July 27, 2026 [2267318] Colfax School District Site Down 3h 28m
Started Jul 27, 2026, 11:45 AM UTC· resolved Jul 27, 2026, 03:14 PM UTC
- investigating Jul 27, 2026, 11:45 AM UTC
Hello, Starting at 6:38 am we observed a loss of connection to our onsite equipment for your circuit. At this time we are requesting onsite power and equipment verification. Thank you,
Critical July 27, 2026 [2267274] Lake Mills Area School District Site Down 2d 4h Lake Mills Area School District
Started Jul 27, 2026, 07:51 AM UTC· resolved Jul 29, 2026, 12:44 PM UTC
- investigating Jul 27, 2026, 07:51 AM UTC
Hello, Starting at 2:43 am we observed our onsite equipment for your circuit go down. At this time we are requesting onsite power and equipment verification. Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To open a ticket with GLS please contact them at 1.866.558.1920, and use your site ID of 3027. Thank you,
- resolved Jul 29, 2026, 12:44 PM UTC
Hello, We have observed this ticket up and stable for the last 24 hours. Thank you,
Critical July 27, 2026 #2267161 - Rib Lake School District - Member Handoff - DOWN 11h 39m Rib Lake School District
Started Jul 27, 2026, 02:29 AM UTC· resolved Jul 27, 2026, 02:08 PM UTC
- investigating Jul 27, 2026, 02:29 AM UTC
Hello, We're seeing the handoff facing your equipment as down, please reach out to 608-442-6761 opt 1 if this expected. Thank you,
- resolved Jul 27, 2026, 02:08 PM UTC
Hello, As of 8:13am 7/27 we are seeing this connection restored. We will be marking this status page as resolved. Thank you,
- postmortem Jul 27, 2026, 02:08 PM UTC
Connection has been restored, not seeing a strict cause, device rebooted this weekend. The port was bouncing though until 8:09am CT
Major July 26, 2026 #2267103 - Lake Mills Area School District - Flapping 2d 21h Lake Mills Area School District
Started Jul 26, 2026, 07:58 PM UTC· resolved Jul 29, 2026, 05:27 PM UTC
- investigating Jul 26, 2026, 07:58 PM UTC
We are seeing connection to our equipment at this site flapping at this time. Please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is **3027**. If you have any questions please reach out to us.
- resolved Jul 29, 2026, 05:27 PM UTC
Hello, Device logs show OSPF flapping has been stable since 7/28/16 at 7:24 AM.
- postmortem Jul 29, 2026, 05:29 PM UTC
Date & Time of Incident: 7/27/29 at 2:40 PM CST Duration: 8 hours 16 minutes Technician\(s\): Zach/Carter Review Date: 7/29/26 Brief Summary: OSPF flapping caused disruption of service Root Cause: OSPF flapping
Major July 26, 2026 [2267091] - Viterbo University - 2307 - Interface Down 1d 20h Viterbo University
Started Jul 26, 2026, 06:28 PM UTC· resolved Jul 28, 2026, 02:58 PM UTC
- investigating Jul 26, 2026, 06:28 PM UTC
Hello, We are observing circuit 2307 for Viterbo University is down again. We are requesting a restart of the Charter router on-site and let us know if any further assistance is needed.
- identified Jul 27, 2026, 06:01 PM UTC
Hello, We are still observing the 2307 circuit for Viterbo University as down. We have reached out to the provider and they are setting up a dispatch to the site to investigate their equipment.
- resolved Jul 28, 2026, 02:58 PM UTC
Hello, After our provider dispatched to the site and swapped out their router, we observed alarms clear and the connection facing Wiscnet restored. At this time, we are observing healthy bidirectional traffic pass on this connection.
- postmortem Jul 28, 2026, 02:59 PM UTC
Date & Time of Incident: 7/25 12 PM Central Duration: 4,171 Minutes Technician\(s\): Marcus Review Date: 7/28 Root Cause: Provider equipment failure. Brief Summary: We received alarms for the connection facing the provider’s router on 7/25 12 PM Central, after power cycle of the provider’s router the issue still persisted. We reached out to our provider to dispatch to the site and after the provider’s router was replaced we observed traffic pass on this connection on 7/28 at 9:31 AM Central.
Critical July 26, 2026 #2266918 - WiscNet - Mass outage 17h 24m Antigo Unified School District, Bowler School District, Elcho School District, CESA 9 and 11 more
Started Jul 26, 2026, 03:37 AM UTC· resolved Jul 26, 2026, 09:01 PM UTC
- investigating Jul 26, 2026, 03:37 AM UTC
Hello, Around 10:00PM we started seeing alerts indicating a mass outage. We reached out and spoke to GLS who are investigating the issue. We will be pushing for hourly updates, however GLS has provided the ticket ID of 12308487, you can reach out at 866-558-1920. If there are questions or concerns please reach out to 608-442-6761. Thank you,
- resolved Jul 26, 2026, 09:01 PM UTC
Hello, We observe these restored as of 11:12 PM on 7/25. Feel free to reach out to the WiscNet NOC if you need any further assistance.
Critical July 26, 2026 #2266906 - City of Eau Claire - DOWN 20m City of Eau Claire
Started Jul 26, 2026, 02:21 AM UTC· resolved Jul 26, 2026, 02:41 AM UTC
- investigating Jul 26, 2026, 02:21 AM UTC
Hello, We're seeing the service located at 2322 Alpine Rd, Eau Claire, WI indicating it is hard down. Thank you,
- resolved Jul 26, 2026, 02:41 AM UTC
Hello, This has been resolved. Thank you,
Critical July 25, 2026 #2266852 - Stoughton Area School District - DOWN 3h 40m Stoughton Area School District
Started Jul 25, 2026, 09:19 PM UTC· resolved Jul 26, 2026, 12:59 AM UTC
- investigating Jul 25, 2026, 09:19 PM UTC
Hello, We're seeing the router associated with the Stoughton Area School District as down. If this is a known event or once power has been confirmed please reach out to 608-442-6761 opt 1. Thank you,
- resolved Jul 26, 2026, 12:59 AM UTC
Hello, This outage has been resolved, there was a fiber outage that was repaired.
- postmortem Jul 26, 2026, 12:59 AM UTC
Spectrum had a fiber outage that was repaired
Critical July 24, 2026 [2266456] Phelps Area School District 1318 - 400587 - Down 4d 21h Phelps School District
Started Jul 24, 2026, 07:41 PM UTC· resolved Jul 29, 2026, 04:56 PM UTC
- investigating Jul 24, 2026, 07:41 PM UTC
The WiscNet NOC has lost access to our device for **Phelps Area School District** at **10:14am CT 7/24**. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is **1318**. If you have any additional questions, please contact WiscNet NOC.
- resolved Jul 29, 2026, 04:56 PM UTC
Hello, We are seeing service restored on 7/26/2026 at 12:21 PM. Device logs show there was an issue on the local provider's network.
- postmortem Jul 29, 2026, 04:58 PM UTC
Date & Time of Incident: 7/24 at 10:14am Duration: 50 hours and 7 minutes Technician\(s\): Johnathon/Connor Review Date: 7/29/26 Brief Summary: Device logs show there was an issue on the local provider's network. Root Cause: LMP network event
Notice July 24, 2026 [2266536] WiscNet - 400504 - Device unreachable 1m
Started Jul 24, 2026, 06:52 PM UTC· resolved Jul 24, 2026, 06:53 PM UTC
- identified Jul 24, 2026, 06:52 PM UTC
Hello, We have observed our device at **Goodman-Armstrong Creek School District** at **1:33pm CT 7/24**. We have created a status page notifying the school district. If you have any questions please reach out. Thank you,
- resolved Jul 24, 2026, 06:53 PM UTC
This incident has been resolved.
Critical July 24, 2026 [2266534] Goodman 547 - 400504 - Down 14m Goodman-Armstrong Creek School District
Started Jul 24, 2026, 06:41 PM UTC· resolved Jul 24, 2026, 06:56 PM UTC
- identified Jul 24, 2026, 06:41 PM UTC
The WiscNet NOC has lost access to our device for **Goodman Area School District** at **1:37pm CT 7/24**. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is **547**. If you have any additional questions, please contact WiscNet NOC.
- resolved Jul 24, 2026, 06:56 PM UTC
We are have observed access to our device restore at 1:44pm CT 7/24. We will be closing this status page now.
- postmortem Jul 24, 2026, 06:56 PM UTC
Device on site seems to of rebooted. Log showed an uptime of 7 minutes and a system restart
Major July 24, 2026 Salem Area School District - 400617 - BGP Issues 4h 43m Salem School District
Started Jul 24, 2026, 02:51 PM UTC· resolved Jul 24, 2026, 07:35 PM UTC
- investigating Jul 24, 2026, 02:51 PM UTC
The WiscNet NOC has observed BGP Neighbor Adjacency Changes on our device for Salem Area School District at 2:10am 7/20. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1471. If you have any additional questions, please contact WiscNet NOC.
- resolved Jul 24, 2026, 07:35 PM UTC
We have been notified this circuit is no longer in use. As such we will be closing it.
- postmortem Jul 24, 2026, 07:35 PM UTC
our member Salem School District is terminating just their TEACH circuit 400617,
Critical July 24, 2026 [2266416] WiscNet - Three Lakes School District - router unreachable 3m
Started Jul 24, 2026, 02:31 PM UTC· resolved Jul 24, 2026, 02:34 PM UTC
- investigating Jul 24, 2026, 02:31 PM UTC
Hello, We received alarms for the Three Lakes School District at 8:47 AM Central. We have created a status page to notify the district to verify power to the equipment onsite, and reach out to GLS if the issue persists. Thank you,
- resolved Jul 24, 2026, 02:34 PM UTC
This incident has been resolved.
Critical July 24, 2026 #2266418 - Three Lakes School District - router unreachable 41m Three Lakes School District
Started Jul 24, 2026, 02:20 PM UTC· resolved Jul 24, 2026, 03:01 PM UTC
- investigating Jul 24, 2026, 02:20 PM UTC
Hello, The WiscNet NOC has lost access to our device for Three Lakes School District at 7/24 8:47 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1647 If you have any additional questions, please contact WiscNet NOC.
- resolved Jul 24, 2026, 03:01 PM UTC
Hello, The Wiscnet NOC observed alarms cleared and services restored at 9:25 AM Central.
- postmortem Jul 24, 2026, 03:03 PM UTC
Date & Time of Incident: 7/24 8:47 AM Central Duration: 38 Minutes Technician\(s\): Marcus Review Date: 7/24 Root Cause: Power supply issues Brief Summary: We lost access to the onsite router at 8:47 AM Central, and observed bouncing Power Supply Failure Alarms from 8:47 AM Central to 9:23 AM Central. These alarms cleared at 9:25 AM Central restoring the service.
Critical July 24, 2026 Rib Lake School District | 2266361 3d 1h Rib Lake School District
Started Jul 24, 2026, 12:25 PM UTC· resolved Jul 27, 2026, 01:46 PM UTC
- investigating Jul 24, 2026, 12:25 PM UTC
We are seeing this site down as of 7:13 AM. Please reach out to GLS for further investigation for this outage. If you have any questions please reach out to us.
- resolved Jul 27, 2026, 01:46 PM UTC
Hello, This issue was due to a power outage at the school.
- postmortem Jul 27, 2026, 01:46 PM UTC
Hello, This issue was due to a power outage at the school.
Critical July 24, 2026 [2266360] Antigo Unified School District Site Down 5h 18m
Started Jul 24, 2026, 12:23 PM UTC· resolved Jul 24, 2026, 05:41 PM UTC
- investigating Jul 24, 2026, 12:23 PM UTC
Hello, Starting at 7:06 am we observed a loss of connection to our onsite equipment for your circuit. At this time we are requesting onsite power and equipment verification. Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket opened please contact GLS at 1.866.558.1920 and use your site ID of 34. Please reach out with any questions. Thank you,
- resolved Jul 24, 2026, 05:41 PM UTC
Hello, Our device restored at 2:42 AM 7/24, and the logs indicate a loss of traffic from the provider.
- postmortem Jul 24, 2026, 05:42 PM UTC
Our device restored at 2:42 AM 7/24, and the logs indicate a loss of traffic from the provider.
Critical July 24, 2026 [2266350] Prairie Lakes Library System Site Down 6h 43m
Started Jul 24, 2026, 11:50 AM UTC· resolved Jul 24, 2026, 06:33 PM UTC
- investigating Jul 24, 2026, 11:50 AM UTC
Hello, Starting at 6:32 am we observed this site go down. At this time we are requesting onsite power and equipment verification. Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket opened with them please contact them at 1.866.558.1920, and use your site ID of 2415. Please reach out with any questions. Thank you,
- investigating Jul 24, 2026, 06:33 PM UTC
Hello, The site restored at 9:37 after our onsite device rebooted.
- resolved Jul 24, 2026, 06:33 PM UTC
The site restored at 9:37 after our onsite device rebooted.
- postmortem Jul 24, 2026, 06:33 PM UTC
The site restored at 9:37 after our onsite device rebooted.