Resolved after 5 hours 18 minutes, on July 24, 2026.
Our device restored at 2:42 AM 7/24, and the logs indicate a loss of traffic from the provider.
Update timeline
- investigating Jul 24, 2026, 12:23 PM UTC
Hello, Starting at 7:06 am we observed a loss of connection to our onsite equipment for your circuit. At this time we are requesting onsite power and equipment verification. Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket opened please contact GLS at 1.866.558.1920 and use your site ID of 34. Please reach out with any questions. Thank you,
- resolved Jul 24, 2026, 05:41 PM UTC
Hello, Our device restored at 2:42 AM 7/24, and the logs indicate a loss of traffic from the provider.
- postmortem Jul 24, 2026, 05:42 PM UTC
Our device restored at 2:42 AM 7/24, and the logs indicate a loss of traffic from the provider.
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