[2268139] Catholic Memorial High School - Router Unreachable

Update timeline

1. identified Jul 28, 2026, 02:16 PM UTC

   Hello, The Wiscnet NOC recieved alarms for the Catholic Memorial High School at 8:35 AM Central, for our device onsite. These alarms cleared at 9:06 AM Central, as we are able to access our onsite device. Please let us know if this brief outage was expected, we will continue to monitor for any additional bounces. If you have any additional questions, please contact WiscNet NOC. Thank you,

2. monitoring Jul 28, 2026, 02:18 PM UTC

   Hello, The Wiscnet NOC recieved alarms for the Catholic Memorial High School at 8:35 AM Central, for our device onsite. These alarms cleared at 9:06 AM Central, as we are able to access our onsite device. Please let us know if this brief outage was expected, we will continue to monitor for any additional bounces. If you have any additional questions, please contact WiscNet NOC. Thank you,

3. resolved Jul 28, 2026, 04:01 PM UTC

   The Wiscnet NOC observed no additional bounces after the service restored. Please let us know if you continue to experience issues at the site.

4. postmortem Jul 28, 2026, 04:01 PM UTC

   Date & Time of Incident: 7/28 8:35 AM Central Duration: 31 Minutes Technician\(s\): Marcus Review Date: 7/28 Root Cause: brief network event Brief Summary: We received alarms for our onsite device at 8:35 AM Central. These alarms cleared and services restored at 9:06 AM Central. Looking into the device logs, indicate a brief network event upstream.