Webroot Outage History

Started May 08, 2026, 04:03 PM UTC· resolved May 08, 2026, 05:08 PM UTC

1. investigating May 08, 2026, 04:03 PM UTC

   We are currently investigating an issue in which our Link Protection for our Zix Protect filtering is failing on the URL scanning. We will update this status once we have more information. Incident #: IM3923012

2. resolved May 08, 2026, 05:08 PM UTC

   We have confirmed a deployed fix on this has rectified this issue. We apologize for the inconvenience caused. Incident #: IM3923012

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Started May 08, 2026, 08:34 AM UTC· resolved May 08, 2026, 09:51 AM UTC

1. investigating May 08, 2026, 08:34 AM UTC

   Frankfurt EU28 is currently experiencing functionality issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3922789

2. investigating May 08, 2026, 09:35 AM UTC

   Frankfurt EU28 is currently experiencing functionality issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3922789

3. resolved May 08, 2026, 09:51 AM UTC

   Frankfurt EU28 was experiencing functionality issue. The issue is now resolved. We appreciate your patience. Tracking Number: IM3922789

4. postmortem May 08, 2026, 04:03 PM UTC

   # Incident Report **RCA target completion date:** May 22, 2026 ## Overview On May 8, 2026, at 08:16 GMT, Incident Management was engaged to investigate an issue affecting backend processing within the EU28 production Service Management \(SMAX\) environment, specifically involving worker nodes \(eu28-prod-smax-worker\). ## Impact Delays in worker node processing led to degraded performance and intermittent functionality issues for customers during the incident window. Note: A review of the two days preceding the incident will be conducted with clients to better understand the scope of impact and improve visibility into similar issues. ## Resolution During the preliminary investigation, SMEs identified issues with the RabbitMQ messaging component responsible for backend task processing. A rolling restart was performed to enable rebuild activities without affecting client availability. The RabbitMQ cluster was confirmed healthy at 08:57 GMT on May 8, and final validations completed at 09:45 GMT, marking resolution of the incident impact. OpenText Development is working to include additional protections to help prevent this condition in the upcoming 26.3 release.

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Started May 07, 2026, 03:31 PM UTC· resolved May 08, 2026, 12:58 PM UTC

1. investigating May 07, 2026, 03:31 PM UTC

   Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with making 365 license count adjustments. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you need any license changes, please email [email protected] to create a ticket for processing. Tracking Number: IM3922293

2. investigating May 07, 2026, 03:32 PM UTC

   Zix - Microsoft 365 - Secure Cloud Licensing Error - If you need any license changes, please email [email protected] to create a ticket for processing.

3. resolved May 08, 2026, 12:58 PM UTC

   This incident has been resolved.

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Started Apr 30, 2026, 03:17 PM UTC· resolved Apr 30, 2026, 06:09 PM UTC

1. investigating Apr 30, 2026, 03:17 PM UTC

   Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.

2. investigating Apr 30, 2026, 04:31 PM UTC

   Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.

3. monitoring Apr 30, 2026, 05:14 PM UTC

   Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. Service has been restored and is now being validated. We appreciate your patience.

4. resolved Apr 30, 2026, 06:09 PM UTC

   Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. The issue is now resolved. We appreciate your patience.

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Started Apr 30, 2026, 02:30 PM UTC· resolved Apr 30, 2026, 05:55 PM UTC

1. investigating Apr 30, 2026, 02:30 PM UTC

   Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917984

2. investigating Apr 30, 2026, 03:30 PM UTC

   Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917984

3. monitoring Apr 30, 2026, 04:02 PM UTC

   Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated. Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience. Tracking Number: IM3917984

4. monitoring Apr 30, 2026, 05:00 PM UTC

   Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated. Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience. Tracking Number: IM3917984

5. resolved Apr 30, 2026, 05:55 PM UTC

   Core Capture for SAP® Solutions EU experienced intermittent issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3917984

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Started Apr 30, 2026, 02:13 PM UTC· resolved May 01, 2026, 07:57 AM UTC

1. identified Apr 30, 2026, 02:13 PM UTC

   A few customers are impacted in accessing SAP SuccessFactors Core Content Management in EU. Teams have been assembled and are working towards a resolution. IM3918126

2. identified Apr 30, 2026, 02:19 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Apr 30, 2026, 03:20 PM UTC

   Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3918126

4. identified Apr 30, 2026, 04:25 PM UTC

   Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3918126

5. identified Apr 30, 2026, 05:20 PM UTC

   Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3918126

6. identified May 01, 2026, 01:00 AM UTC

   Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3918126

7. resolved May 01, 2026, 07:57 AM UTC

   Core Content Management for SAP® SuccessFactors EU experienced intermittent issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3918126

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Started Apr 30, 2026, 11:42 AM UTC· resolved May 07, 2026, 06:28 PM UTC

1. investigating Apr 30, 2026, 11:42 AM UTC

   The Core Archive UAE is currently operational and available. However, OTKM functionality maybe impacted or unavailable at this time. We continue to monitor regional conditions in the Middle East, and other services remain stable at this time. We will provide additional updates if there are any meaningful changes. If you have any questions or need assistance, please feel free to contact your account executive or reach out to support through your usual channel

2. resolved May 07, 2026, 06:28 PM UTC

   The Core Archive UAE is currently operational, available and stable.

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Started Apr 29, 2026, 01:32 PM UTC· resolved Apr 29, 2026, 03:35 PM UTC

1. investigating Apr 29, 2026, 01:32 PM UTC

   Core Secure Access is currently experiencing an issue. Emails from [email protected], including MFA emails, are significantly delayed. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917402

2. resolved Apr 29, 2026, 03:35 PM UTC

   Core Secure Access experienced an issue with email delays from [email protected]. The issue is now resolved. We appreciate your patience. Tracking Number: IM3917402

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Started Apr 28, 2026, 07:11 PM UTC· resolved Apr 28, 2026, 11:31 PM UTC

1. investigating Apr 28, 2026, 07:11 PM UTC

   Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with sending/accepting messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3916953

2. investigating Apr 28, 2026, 07:24 PM UTC

   Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with Google Servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3916953

3. investigating Apr 28, 2026, 07:36 PM UTC

   Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3916953

4. identified Apr 28, 2026, 09:51 PM UTC

   Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS. Teams have identified the issue and are working to restore communications. We appreciate your patience. Tracking Number: IM3916953

5. resolved Apr 28, 2026, 11:31 PM UTC

   Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue communicating with several service providers via TLS. The issue is now resolved. We appreciate your patience. Tracking Number: IM3916953

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Started Apr 27, 2026, 06:05 PM UTC· resolved Apr 27, 2026, 10:43 PM UTC

1. investigating Apr 27, 2026, 06:05 PM UTC

   Developer Experience - Thrust API Bundle is experiencing login failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: 61694550

2. monitoring Apr 27, 2026, 06:34 PM UTC

   Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: 61694550

3. monitoring Apr 27, 2026, 08:34 PM UTC

   Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience. Tracking Number: 61694550

4. monitoring Apr 27, 2026, 09:34 PM UTC

   Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience. Tracking Number: 61694550

5. resolved Apr 27, 2026, 10:43 PM UTC

   Developer Experience - Thrust API Bundle experienced login failures. The issue is now resolved. We appreciate your patience. Tracking Number: 61694550

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Started Apr 25, 2026, 07:24 PM UTC· resolved Apr 25, 2026, 10:49 PM UTC

1. investigating Apr 25, 2026, 07:24 PM UTC

   Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue on some servers delivering messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3915342

2. resolved Apr 25, 2026, 10:49 PM UTC

   Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delayed deliveries on some outbound servers. The issue is now resolved. We appreciate your patience. Tracking Number: IM3915342

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Started Apr 24, 2026, 05:46 PM UTC· resolved May 07, 2026, 08:04 PM UTC

1. investigating Apr 24, 2026, 05:46 PM UTC

   Core US Content Storage Service (CSS) functionality is currently experiencing a degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Ticket: IM3914775

2. investigating Apr 27, 2026, 02:46 PM UTC

   The teams are still in the effort of troubleshooting the issue. We appreciate your patience. Ticket: IM3914775

3. identified Apr 29, 2026, 08:06 PM UTC

   The issue has been identified and a fix is being developed. Thank you for your patience.

4. resolved May 07, 2026, 08:04 PM UTC

   Core US Content Storage Service (CSS) functionality is stable after the fix was put in place on May 6, 2026.

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Started Apr 23, 2026, 03:52 PM UTC· resolved Apr 24, 2026, 05:27 PM UTC

1. monitoring Apr 23, 2026, 03:52 PM UTC

   Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams are currently validating and monitoring the service. We appreciate your patience. Tracking Number: 5275019

2. monitoring Apr 23, 2026, 06:44 PM UTC

   Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. We appreciate your patience. Tracking Number: 5275019

3. monitoring Apr 23, 2026, 07:45 PM UTC

   Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 16 hours (24 April 2026, at 12:00 UTC), or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5275019

4. monitoring Apr 24, 2026, 03:13 PM UTC

   Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 2 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5275019

5. resolved Apr 24, 2026, 05:27 PM UTC

   Core EDR/MDR experienced a service degradation that required restoration of a core database. Because of this, some Alert records generated from 23 April 2026 02:00 UTC to 23 April 2026 13:00 UTC may no longer be available in the Alerts view. This incident affected Alerts data only, raw event data was not impacted and remains available according to retention policies. The issue is now resolved. We appreciate your patience. Tracking Number: 5275019

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Started Apr 23, 2026, 06:41 AM UTC· resolved Apr 23, 2026, 08:29 AM UTC

1. investigating Apr 23, 2026, 06:41 AM UTC

   The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

2. investigating Apr 23, 2026, 07:40 AM UTC

   The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

3. monitoring Apr 23, 2026, 08:18 AM UTC

   The following services experienced a degradation in service. Service has been restored and is now being validated. Backlogs exist and currently being processed. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

4. resolved Apr 23, 2026, 08:29 AM UTC

   The following services experienced a service degradation. Backlogs have been cleared. The issue is now resolved. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

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Started Apr 22, 2026, 10:55 PM UTC· resolved Apr 22, 2026, 10:55 PM UTC

1. resolved Apr 22, 2026, 10:55 PM UTC

   Desktop Messaging - BMS experienced service unavailability. The issue is now resolved. We appreciate your patience. Tracking Number: IM3913467

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Started Apr 17, 2026, 09:41 PM UTC· resolved Apr 17, 2026, 10:40 PM UTC

1. investigating Apr 17, 2026, 09:41 PM UTC

   Zix-Cybersecurity Archiving Services are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:

2. resolved Apr 17, 2026, 10:40 PM UTC

   Zix-Cybersecurity Archive services experienced an issue that was giving a 502/504 error when trying to access though the user interface. The issue is now resolved. We appreciate your patience. Tracking Number: IM3910642

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Started Apr 12, 2026, 01:05 PM UTC· resolved Apr 13, 2026, 01:18 PM UTC

1. investigating Apr 12, 2026, 01:05 PM UTC

   Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

2. investigating Apr 12, 2026, 02:07 PM UTC

   Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

3. investigating Apr 12, 2026, 04:08 PM UTC

   Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

4. investigating Apr 12, 2026, 06:31 PM UTC

   Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

5. investigating Apr 12, 2026, 06:43 PM UTC

   Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue is now resolved. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

6. resolved Apr 13, 2026, 01:18 PM UTC

   Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue was resolved. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

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Started Apr 10, 2026, 12:38 PM UTC· resolved Apr 20, 2026, 09:05 PM UTC

1. identified Apr 10, 2026, 12:38 PM UTC

   Core US Search functionality is in a degraded state. Search and Indexing services in Core Content Management, Core for Success Factors and Core Digital Asset Management are in a degraded state. Teams are investigating and working to resolve the issue. Reference: IM3904932

2. identified Apr 10, 2026, 12:53 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Apr 10, 2026, 12:55 PM UTC

   Core US is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932

4. identified Apr 10, 2026, 02:04 PM UTC

   Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932

5. identified Apr 10, 2026, 03:05 PM UTC

   Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3904932

6. identified Apr 10, 2026, 09:13 PM UTC

   Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sent after 48 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3904932

7. monitoring Apr 13, 2026, 06:45 PM UTC

   Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932

8. monitoring Apr 13, 2026, 09:18 PM UTC

   Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sent after 18 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3904932

9. monitoring Apr 14, 2026, 04:51 PM UTC

   Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sent after 24 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3904932

10. monitoring Apr 15, 2026, 05:00 PM UTC

    Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sent on 20 April 2026, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3904932

11. resolved Apr 20, 2026, 09:05 PM UTC

    Core US search functionality experienced degradation in below listed SaaS-Applications. The issue is now resolved. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932

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Started Apr 02, 2026, 11:04 AM UTC· resolved Apr 02, 2026, 01:01 PM UTC

1. investigating Apr 02, 2026, 11:04 AM UTC

   All OCP EU applications are currently unavailable. Teams are being assembled to investigate and resolve the issue

2. identified Apr 02, 2026, 11:07 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Apr 02, 2026, 11:20 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Apr 02, 2026, 01:01 PM UTC

   This incident is resolved. IM3900876 / PM1011574

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Started Apr 01, 2026, 11:03 AM UTC· resolved Apr 01, 2026, 02:46 PM UTC

1. identified Apr 01, 2026, 11:03 AM UTC

   Admin center in the EU is in a degraded state. Objects are in read only mode and cannot be updated/created at the moment. Teams have beeen assembled and are working towards a resolution

2. resolved Apr 01, 2026, 02:46 PM UTC

   This incident has been resolved. IM3899629

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Started Mar 31, 2026, 01:19 PM UTC· resolved Mar 31, 2026, 04:56 PM UTC

1. investigating Mar 31, 2026, 01:19 PM UTC

   The following services are experiencing an issue due to the hosting platform being unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity Tracking Number: IM3899020

2. investigating Mar 31, 2026, 01:20 PM UTC

   We are continuing to investigate this issue.

3. monitoring Mar 31, 2026, 02:13 PM UTC

   The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity - Zix Threat Protection - Zix Protect Tracking Number: IM3899020

4. resolved Mar 31, 2026, 04:56 PM UTC

   The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. This issue is now resolved. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity - Zix Threat Protection - Zix Protect Tracking Number: IM3899020

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Started Mar 30, 2026, 07:13 PM UTC· resolved Mar 31, 2026, 12:12 PM UTC

1. investigating Mar 30, 2026, 07:13 PM UTC

   HEX is currently experiencing an issue with some mailboxes unable to connect via OWA/Outlook. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3898559

2. monitoring Mar 30, 2026, 08:01 PM UTC

   HEX experienced an issue with some mailboxes unable to connect via OWA/Outlook. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3898559

3. resolved Mar 31, 2026, 12:12 PM UTC

   This incident has been resolved.

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Started Mar 29, 2026, 02:39 PM UTC· resolved Mar 29, 2026, 06:30 PM UTC

1. identified Mar 29, 2026, 02:39 PM UTC

   Core Capture EU is experiencing an outage. All services are not accessible. Teams are gathered to restore the service.

2. monitoring Mar 29, 2026, 02:48 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 29, 2026, 06:30 PM UTC

   This incident has been resolved.

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Started Mar 26, 2026, 05:12 PM UTC· resolved Mar 26, 2026, 08:26 PM UTC

1. investigating Mar 26, 2026, 05:12 PM UTC

   Core EDR/MDR is currently experiencing degraded alert generation in the US Data Center. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: 5308238

2. investigating Mar 26, 2026, 06:15 PM UTC

   Core EDR/MDR is currently experiencing degraded alert generation in the US Data Center. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5308238

3. monitoring Mar 26, 2026, 06:31 PM UTC

   Core EDR/MDR experienced degraded alert generation in the US Data Center. Service has been restored and is now being validated. Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5308238

4. resolved Mar 26, 2026, 08:26 PM UTC

   Core EDR/MDR experienced degraded alert generation in the US Data Center. The issue is now resolved. We appreciate your patience. Tracking Number: 5308238

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Started Mar 25, 2026, 09:20 PM UTC· resolved Mar 25, 2026, 10:33 PM UTC

1. investigating Mar 25, 2026, 09:20 PM UTC

   XM SendSecure - US is currently experiencing an issue. Customers are unable to send or receive messages. Teams are currently assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3895665

2. monitoring Mar 25, 2026, 10:14 PM UTC

   XM SendSecure - US experienced an issue. Customers were unable to send or receive messages. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3895665

3. resolved Mar 25, 2026, 10:33 PM UTC

   XM SendSecure - US experienced an issue. Customers were unable to send or receive messages. The issue is now resolved. We appreciate your patience. Tracking Number: IM3895665

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