Webroot incident

Core US Content Storage Service (CSS) functionality experienced degradation in SaaS-Applications.

Resolved after 13 days 2 hours, affecting Core Content Management (corecontent.us.opentext.com) and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText and 1 more, on April 24, 2026.

resolved May 07, 2026, 08:04 PM UTC

Core US Content Storage Service (CSS) functionality is stable after the fix was put in place on May 6, 2026.

Started: Apr 24, 2026, 05:46 PM UTC
Resolved: May 07, 2026, 08:04 PM UTC
Duration: 13d 2h
Detected by Pingoru: Apr 24, 2026, 05:46 PM UTC

Affected components

Core Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore Process Automation (corecase.us.opentext.com)

Update timeline

investigating Apr 24, 2026, 05:46 PM UTC

Core US Content Storage Service (CSS) functionality is currently experiencing a degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Ticket: IM3914775
investigating Apr 27, 2026, 02:46 PM UTC

The teams are still in the effort of troubleshooting the issue. We appreciate your patience. Ticket: IM3914775
identified Apr 29, 2026, 08:06 PM UTC

The issue has been identified and a fix is being developed. Thank you for your patience.
resolved May 07, 2026, 08:04 PM UTC

Core US Content Storage Service (CSS) functionality is stable after the fix was put in place on May 6, 2026.

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