Webroot incident
Enterprise Service Management was experiencing service unavailability.
Resolved after 1 day, affecting Oregon US26, on April 12, 2026.
Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue was resolved. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849
Affected components
Update timeline
- investigating Apr 12, 2026, 01:05 PM UTC
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849
- investigating Apr 12, 2026, 02:07 PM UTC
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849
- investigating Apr 12, 2026, 04:08 PM UTC
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849
- investigating Apr 12, 2026, 06:31 PM UTC
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849
- investigating Apr 12, 2026, 06:43 PM UTC
Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue is now resolved. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849
- resolved Apr 13, 2026, 01:18 PM UTC
Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue was resolved. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849
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