Webroot incident

Intermittent issues for SAP SuccessFactors Core Content Management in EU

Resolved after 17 hours 43 minutes, affecting Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText, on April 30, 2026.

resolved May 01, 2026, 07:57 AM UTC

Core Content Management for SAP® SuccessFactors EU experienced intermittent issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3918126

Started: Apr 30, 2026, 02:13 PM UTC
Resolved: May 01, 2026, 07:57 AM UTC
Duration: 17h 43m
Detected by Pingoru: Apr 30, 2026, 02:13 PM UTC

Affected components

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText

Update timeline

identified Apr 30, 2026, 02:13 PM UTC

A few customers are impacted in accessing SAP SuccessFactors Core Content Management in EU. Teams have been assembled and are working towards a resolution. IM3918126
identified Apr 30, 2026, 02:19 PM UTC

We are continuing to work on a fix for this issue.
identified Apr 30, 2026, 03:20 PM UTC

Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3918126
identified Apr 30, 2026, 04:25 PM UTC

Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3918126
identified Apr 30, 2026, 05:20 PM UTC

Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3918126
identified May 01, 2026, 01:00 AM UTC

Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3918126
resolved May 01, 2026, 07:57 AM UTC

Core Content Management for SAP® SuccessFactors EU experienced intermittent issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3918126

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