Weave Outage History

Weave is up right now

Pingoru has recorded 89 incidents for Weave: 83 in the last 12 months and 21 in the last 90 days.

Source: status.getweave.com

89incidents recorded
83last 12 months
21last 90 days
8 hourstypical duration
Incidents per month
0510AprMayJunJulAugSepOct8
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct3%
Pingoru began tracking Weave in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026994 of 720 (13%)
May 2026710 of 744 (1%)
June 20266193 of 720 (27%)
July 2026833 of 744 (4%)
August 2026633 of 744 (4%)
September 2026799 of 720 (14%)
October 2026816 of 590 (3%)

Incidents, newest first

Notice July 10, 2026 Third-Party Integration Outage (NexHealth) 42m

Started Jul 10, 2026, 05:19 PM UTC· resolved Jul 10, 2026, 06:02 PM UTC

  1. investigating Jul 10, 2026, 05:19 PM UTC

    We are investigating reported API failures with our third-party partner, NextHealth. This may affect some dependent services. We're working to resolve the issue and will share updates as they become available.

  2. identified Jul 10, 2026, 05:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 10, 2026, 05:59 PM UTC

    A fix has been implemented. We are monitoring the results.

  4. resolved Jul 10, 2026, 06:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 7, 2026 Inbound Calls not Ringing/Connecting on the Customers End 49m Phone Service

Started Jul 07, 2026, 04:48 PM UTC· resolved Jul 07, 2026, 05:38 PM UTC

  1. investigating Jul 07, 2026, 04:48 PM UTC

    We are currently investigating this issue.

  2. identified Jul 07, 2026, 05:00 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. monitoring Jul 07, 2026, 05:23 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Jul 07, 2026, 05:38 PM UTC

    This issue has been resolved.

Read the full incident report →

Notice July 1, 2026 Tags Missing from NWX 48m Desktop Application

Started Jul 01, 2026, 08:50 PM UTC· resolved Jul 01, 2026, 09:39 PM UTC

  1. monitoring Jul 01, 2026, 08:50 PM UTC

    A fix has been implemented and we are monitoring the results

  2. resolved Jul 01, 2026, 09:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2026 Online Booking not working 21m

Started Jul 01, 2026, 05:14 PM UTC· resolved Jul 01, 2026, 05:35 PM UTC

  1. investigating Jul 01, 2026, 05:14 PM UTC

    We are currently investigating this issue

  2. identified Jul 01, 2026, 05:27 PM UTC

    The issue has been identified, and a fix has been implemented

  3. resolved Jul 01, 2026, 05:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 23, 2026 Slowness & Failure to Load: Call History Page 1h 9m

Started Jun 23, 2026, 06:48 PM UTC· resolved Jun 23, 2026, 07:58 PM UTC

  1. investigating Jun 23, 2026, 06:48 PM UTC

    Our engineering team are investigating the call history page for slowness and failure to load. Thank you for you patience.

  2. resolved Jun 23, 2026, 07:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2026 Weave App Freezing when Navigating to Auto Messages 1h 8m

Started Jun 18, 2026, 04:25 PM UTC· resolved Jun 18, 2026, 05:34 PM UTC

  1. investigating Jun 18, 2026, 04:25 PM UTC

    We are currently investigating the issue of the Weave App freezing when navigating to Auto Messages

  2. monitoring Jun 18, 2026, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 18, 2026, 05:34 PM UTC

    This issue has been resolved.

Read the full incident report →

Notice June 12, 2026 Weave May Be Unavailable 10m

Started Jun 12, 2026, 10:59 PM UTC· resolved Jun 12, 2026, 11:09 PM UTC

  1. investigating Jun 12, 2026, 10:59 PM UTC

    We are investigating a login issue with Weave. Thank you for your patience. More details to come.

  2. monitoring Jun 12, 2026, 11:05 PM UTC

    A fix has been implemented and we are now monitoring.

  3. resolved Jun 12, 2026, 11:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 11, 2026 TrueLark - Delay in display of text messages sent by Staff 19h 11m

Started Jun 11, 2026, 06:59 PM UTC· resolved Jun 12, 2026, 02:10 PM UTC

  1. monitoring Jun 11, 2026, 06:59 PM UTC

    A fix has been implemented, and we are monitoring the results.

  2. resolved Jun 12, 2026, 02:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 11, 2026 ECW Integration Interruption 7d 22h

Started Jun 11, 2026, 06:02 PM UTC· resolved Jun 19, 2026, 04:49 PM UTC

  1. investigating Jun 11, 2026, 06:02 PM UTC

    The ECW integration has been deactivated, affecting approximately 360 offices. One daily sync has been missed so far, meaning patient and appointment data may not reflect the latest updates from your ECW system. We are working directly with eClinicalWorks to restore the integration and will provide updates as they become available.

  2. resolved Jun 19, 2026, 04:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 8, 2026 Location access tab not loading. 51m Weave Portal

Started Jun 08, 2026, 05:58 PM UTC· resolved Jun 08, 2026, 06:49 PM UTC

  1. investigating Jun 08, 2026, 05:58 PM UTC

    We are currently investigating why your location tab is not loading.

  2. identified Jun 08, 2026, 06:44 PM UTC

    The issue has been identified and a fix is being implemented

  3. monitoring Jun 08, 2026, 06:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 08, 2026, 06:49 PM UTC

    This incident has been resolve.

Read the full incident report →

Minor May 26, 2026 Auto-Reminder Delivery Delay 1h 11m Automated Schedule Reminders

Started May 26, 2026, 03:55 PM UTC· resolved May 26, 2026, 05:07 PM UTC

  1. investigating May 26, 2026, 03:55 PM UTC

    We are currently investigating an issue where some automated reminder messages may be delayed in delivering. Additionally, SMS messages that fail to send may not immediately reflect the correct status. Our team is actively working to resolve this. We will provide updates as more information becomes available.

  2. resolved May 26, 2026, 05:07 PM UTC

    This incident has been resolved!

Read the full incident report →

Major May 21, 2026 Reports of Destination Error in Messaging 2h 25m SMS (texting) Service

Started May 21, 2026, 10:05 PM UTC· resolved May 22, 2026, 12:31 AM UTC

  1. investigating May 21, 2026, 10:05 PM UTC

    We are currently investigating this issue.

  2. identified May 21, 2026, 10:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 21, 2026, 11:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 22, 2026, 12:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 19, 2026 Third Party Error Affecting Voice AI 43m Phone Service

Started May 19, 2026, 05:23 PM UTC· resolved May 19, 2026, 06:07 PM UTC

  1. investigating May 19, 2026, 05:23 PM UTC

    We are currently investigating this issue.

  2. monitoring May 19, 2026, 05:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 19, 2026, 06:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 18, 2026 Call Queues Not Ringing For All Calls 23m Phone Service

Started May 18, 2026, 03:33 PM UTC· resolved May 18, 2026, 03:57 PM UTC

  1. investigating May 18, 2026, 03:33 PM UTC

    We are currently investigating this issue.

  2. identified May 18, 2026, 03:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 18, 2026, 03:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 18, 2026, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 14, 2026 Investigating Issues with Insurance Verification 48m

Started May 14, 2026, 08:15 PM UTC· resolved May 14, 2026, 09:03 PM UTC

  1. investigating May 14, 2026, 08:15 PM UTC

    We are currently experiencing a service interruption affecting our Insurance Verification (WIV) feature. This issue is due to a downtime incident with our partner, DentalXChange. As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.

  2. monitoring May 14, 2026, 08:41 PM UTC

    A fix has been implemented and we are now monitoring.

  3. resolved May 14, 2026, 09:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2026 Mobile app schedules 4h 39m Mobile App

Started May 14, 2026, 04:53 PM UTC· resolved May 14, 2026, 09:33 PM UTC

  1. investigating May 14, 2026, 04:53 PM UTC

    We are currently investigating an issue causing schedules to not display in the mobile app.

  2. identified May 14, 2026, 05:24 PM UTC

    The issue has been identified and a resolution is being made.

  3. resolved May 14, 2026, 09:33 PM UTC

    This incident has been resolved

Read the full incident report →

Critical May 5, 2026 Unable to Answer Inbound Calls From Call Queues 35m Phone Service

Started May 05, 2026, 09:20 PM UTC· resolved May 05, 2026, 09:56 PM UTC

  1. investigating May 05, 2026, 09:20 PM UTC

    We are currently investigating this issue.

  2. monitoring May 05, 2026, 09:37 PM UTC

    A fix has been implemented and we are monitoring.

  3. resolved May 05, 2026, 09:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2026 Payments network error 3h 23m Payments

Started Apr 30, 2026, 04:18 PM UTC· resolved Apr 30, 2026, 07:41 PM UTC

  1. investigating Apr 30, 2026, 04:18 PM UTC

    We are currently investigating the reason for Mastercard's failure to process. Please note, this is an error related to the card processing network, not an issue with Weave.

  2. identified Apr 30, 2026, 04:50 PM UTC

    The issue has been identified. We are working towards a resolution

  3. resolved Apr 30, 2026, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 28, 2026 Unable to Create Text to Pay Requests in the Legacy Weave App 1h 17m Payments

Started Apr 28, 2026, 03:12 PM UTC· resolved Apr 28, 2026, 04:30 PM UTC

  1. investigating Apr 28, 2026, 03:12 PM UTC

    We are currently investigating this issue.

  2. identified Apr 28, 2026, 03:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 28, 2026, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 28, 2026, 04:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 23, 2026 Inbound Calls to Weave Support 56m

Started Apr 23, 2026, 02:28 PM UTC· resolved Apr 23, 2026, 03:25 PM UTC

  1. investigating Apr 23, 2026, 02:28 PM UTC

    Inbound calls to Weave Support may experience extended wait times due to technical difficulties with our third-party routing provider. We are working diligently to resolve the issue and appreciate your continued patience.

  2. resolved Apr 23, 2026, 03:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 16, 2026 Booking issue with Truelark 1h 28m

Started Apr 16, 2026, 05:16 PM UTC· resolved Apr 16, 2026, 06:45 PM UTC

  1. investigating Apr 16, 2026, 05:16 PM UTC

    We are currently investigating why Truelark is unable to book your appointments.

  2. identified Apr 16, 2026, 05:34 PM UTC

    The issue has been identified. We are working on a fix to resolve this issue.

  3. monitoring Apr 16, 2026, 06:29 PM UTC

    A fix has been implemented. We are monitoring the fix.

  4. resolved Apr 16, 2026, 06:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026 Truelark Message Processing 2h 7m Automated Schedule Reminders

Started Apr 16, 2026, 01:25 PM UTC· resolved Apr 16, 2026, 03:33 PM UTC

  1. investigating Apr 16, 2026, 01:25 PM UTC

    We are currently investigating an issue with Truelark Message processing. During this time, you may notice that messages from customers to offices will not be processed.

  2. resolved Apr 16, 2026, 03:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2026 Denticon Integrations 2h 40m Automated Schedule Reminders

Started Apr 09, 2026, 12:38 PM UTC· resolved Apr 09, 2026, 03:18 PM UTC

  1. investigating Apr 09, 2026, 12:38 PM UTC

    Customers using Denticon may experience issues with write-backs and syncing. We are actively working with our third-party partner to investigate and resolve the issue.

  2. monitoring Apr 09, 2026, 02:32 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Apr 09, 2026, 03:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 7, 2026 Nexhealth Api failing for Truelark Customers 27m

Started Apr 07, 2026, 10:00 PM UTC· resolved Apr 07, 2026, 10:27 PM UTC

  1. investigating Apr 07, 2026, 10:00 PM UTC

    We are currently investigating why the Nexhealth API calls are failing.

  2. investigating Apr 07, 2026, 10:00 PM UTC

    Our Engineering team are currently working with Nexhealth to determine cause and mitigate impact.

  3. investigating Apr 07, 2026, 10:03 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 07, 2026, 10:24 PM UTC

    A fix has been implemented, and we are monitoring the results.

  5. resolved Apr 07, 2026, 10:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 3, 2026 Weave Legacy App Crashes When Opening Payments 2d 17h Desktop Application

Started Apr 03, 2026, 09:16 PM UTC· resolved Apr 06, 2026, 02:23 PM UTC

  1. investigating Apr 03, 2026, 09:16 PM UTC

    We are currently investigating this issue.

  2. identified Apr 03, 2026, 09:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 06, 2026, 02:23 PM UTC

    This incident has been resolved.

Read the full incident report →