Resolved after 48 minutes, on May 14, 2026.
A fix has been implemented and we are now monitoring.
Update timeline
- investigating May 14, 2026, 08:15 PM UTC
We are currently experiencing a service interruption affecting our Insurance Verification (WIV) feature. This issue is due to a downtime incident with our partner, DentalXChange. As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.
- monitoring May 14, 2026, 08:41 PM UTC
A fix has been implemented and we are now monitoring.
- resolved May 14, 2026, 09:03 PM UTC
This incident has been resolved.
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