Weave Outage History

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Weave had 84 outages in the last 2 years totaling 182h 24m of downtime — averaging 3.5 incidents per month.

There were 84 Weave outages since November 13, 2024 totaling 182h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.getweave.com

Notice October 16, 2026

Truelark Dashboard Down

Detected by Pingoru
Oct 16, 2026, 02:34 PM UTC
Resolved
Oct 16, 2026, 07:19 PM UTC
Duration
4h 45m
Timeline · 4 updates
  1. identified Oct 16, 2026, 02:34 PM UTC

    The issue has been identified and we are working on a mitigation.

  2. identified Oct 16, 2026, 02:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 16, 2026, 03:20 PM UTC

    A Fix has been implemented and we are monitoring the mitigation.

  4. resolved Oct 16, 2026, 07:19 PM UTC

    This incident has been resolved

Read the full incident report →

Major October 13, 2026

Text Threads Unavailable

Detected by Pingoru
Oct 13, 2026, 06:56 PM UTC
Resolved
Oct 13, 2026, 07:34 PM UTC
Duration
38m
Affected: Desktop Application
Timeline · 4 updates
  1. investigating Oct 13, 2026, 06:56 PM UTC

    We are currently investigating an issue with text threads being unavailable.

  2. monitoring Oct 13, 2026, 07:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 13, 2026, 07:22 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 13, 2026, 07:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2026

Auto messaging

Detected by Pingoru
Oct 07, 2026, 04:52 PM UTC
Resolved
Oct 07, 2026, 11:09 PM UTC
Duration
6h 16m
Affected: Automated Schedule Reminders
Timeline · 4 updates
  1. investigating Oct 07, 2026, 04:52 PM UTC

    We’re investigating reports of appointment reminders being sent using outdated or incorrect appointment information. Our team is currently investigating. We’ll share an update as we learn more.

  2. investigating Oct 07, 2026, 05:06 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 07, 2026, 07:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 07, 2026, 11:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2026

A. I. Receptionist Connection Issues

Detected by Pingoru
Oct 06, 2026, 07:26 PM UTC
Resolved
Oct 06, 2026, 09:08 PM UTC
Duration
1h 41m
Affected: Desktop Application
Timeline · 3 updates
  1. investigating Oct 06, 2026, 07:26 PM UTC

    We are currently investigating why our AI Receptionist is having connection issues

  2. monitoring Oct 06, 2026, 08:28 PM UTC

    A fix has been implemented, and we are monitoring the results

  3. resolved Oct 06, 2026, 09:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 28, 2026

Issue with Previewing Faxes

Detected by Pingoru
Sep 28, 2026, 01:23 PM UTC
Resolved
Sep 28, 2026, 04:44 PM UTC
Duration
3h 21m
Affected: Fax Service
Timeline · 2 updates
  1. investigating Sep 28, 2026, 01:23 PM UTC

    We are currently investigating an issue with previewing faxes on the desktop app.

  2. resolved Sep 28, 2026, 04:44 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor September 25, 2026

Polycom Phones Receiving Errors

Detected by Pingoru
Sep 25, 2026, 05:11 PM UTC
Resolved
Sep 28, 2026, 05:28 PM UTC
Duration
3d
Affected: Phone Service
Timeline · 5 updates
  1. investigating Sep 25, 2026, 05:11 PM UTC

    We are currently investigating an issue of Polycom phones receiving error messages.

  2. identified Sep 25, 2026, 07:24 PM UTC

    Polycom has confirmed that the issue is on their end and working to resolve it. We’re monitoring their progress and will share another update as soon as we have one.

  3. identified Sep 25, 2026, 09:24 PM UTC

    Polycom has confirmed the issue is on their end and is working to resolve it. We’ve deployed a mitigation, and affected phones are beginning to recover. We’ll continue monitoring and share another update as recovery progresses.

  4. monitoring Sep 26, 2026, 12:47 AM UTC

    A fix has been implemented and we are now monitoring.

  5. resolved Sep 28, 2026, 05:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2026

Outbound SMS Failure

Detected by Pingoru
Sep 23, 2026, 01:55 PM UTC
Resolved
Sep 23, 2026, 02:49 PM UTC
Duration
53m
Affected: SMS (texting) Service
Timeline · 4 updates
  1. investigating Sep 23, 2026, 01:55 PM UTC

    We are currently investigating this issue.

  2. identified Sep 23, 2026, 02:16 PM UTC

    The issue has been identified.

  3. monitoring Sep 23, 2026, 02:42 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Sep 23, 2026, 02:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 10, 2026

Unable to Hear When Answering Inbound Calls

Detected by Pingoru
Sep 10, 2026, 03:36 PM UTC
Resolved
Sep 11, 2026, 02:48 PM UTC
Duration
23h 12m
Affected: Phone Service
Timeline · 2 updates
  1. investigating Sep 10, 2026, 03:36 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 11, 2026, 02:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 9, 2026

Truelark dashboard not loading.

Detected by Pingoru
Sep 09, 2026, 02:59 PM UTC
Resolved
Sep 09, 2026, 04:06 PM UTC
Duration
1h 7m
Timeline · 2 updates
  1. investigating Sep 09, 2026, 02:59 PM UTC

    We're investigating why the Truelark dashboard isn't loading.

  2. resolved Sep 09, 2026, 04:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 3, 2026

Text to pay link " Whoops"

Detected by Pingoru
Sep 03, 2026, 06:38 PM UTC
Resolved
Sep 03, 2026, 07:05 PM UTC
Duration
26m
Affected: Payments
Timeline · 4 updates
  1. investigating Sep 03, 2026, 06:38 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 03, 2026, 06:39 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 03, 2026, 07:00 PM UTC

    A fix has been implemented, and we are monitoring the results

  4. resolved Sep 03, 2026, 07:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 1, 2026

Unable to Access Voicemails

Detected by Pingoru
Sep 01, 2026, 03:11 PM UTC
Resolved
Sep 01, 2026, 04:24 PM UTC
Duration
1h 12m
Affected: Phone Service
Timeline · 3 updates
  1. investigating Sep 01, 2026, 03:11 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 01, 2026, 04:05 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Sep 01, 2026, 04:24 PM UTC

    This issue has been resolved.

Read the full incident report →

Notice August 24, 2026

Team Chat Cut Off in Compact View

Detected by Pingoru
Aug 24, 2026, 01:02 PM UTC
Resolved
Aug 24, 2026, 01:28 PM UTC
Duration
25m
Affected: Desktop Application
Timeline · 2 updates
  1. investigating Aug 24, 2026, 01:02 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 24, 2026, 01:28 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor August 21, 2026

Decreased Call Quality

Detected by Pingoru
Aug 21, 2026, 02:01 PM UTC
Resolved
Aug 21, 2026, 02:32 PM UTC
Duration
31m
Affected: Phone Service
Timeline · 2 updates
  1. investigating Aug 21, 2026, 02:01 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 21, 2026, 02:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 20, 2026

Reports of team chat being cutoff in compact view

Detected by Pingoru
Aug 20, 2026, 01:33 PM UTC
Resolved
Aug 20, 2026, 02:29 PM UTC
Duration
56m
Affected: Desktop Application
Timeline · 3 updates
  1. investigating Aug 20, 2026, 01:33 PM UTC

    We have received reports on team chat being cutoff in compact view. Our teams are currently investigating.

  2. monitoring Aug 20, 2026, 02:13 PM UTC

    A fix has been implemented we are monitoring the results.

  3. resolved Aug 20, 2026, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 6, 2026

Delay in location-related lookup performance

Detected by Pingoru
Aug 06, 2026, 07:48 PM UTC
Resolved
Aug 06, 2026, 11:50 PM UTC
Duration
4h 1m
Timeline · 3 updates
  1. investigating Aug 06, 2026, 07:48 PM UTC

    We are currently investigating this issue.

  2. identified Aug 06, 2026, 07:50 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. resolved Aug 06, 2026, 11:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2026

Reports of Search Functionality in Title Bar Disappearing

Detected by Pingoru
Aug 05, 2026, 03:45 PM UTC
Resolved
Aug 06, 2026, 03:57 PM UTC
Duration
1d
Affected: Desktop Application
Timeline · 2 updates
  1. investigating Aug 05, 2026, 03:45 PM UTC

    We have received reports that the search functionality in the title bar, when using the installed Weave app, will intermittently disappear and reappear. Our teams are currently investigating.

  2. resolved Aug 06, 2026, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2026

Unable to Load Weave

Detected by Pingoru
Jul 27, 2026, 12:20 PM UTC
Resolved
Jul 27, 2026, 04:52 PM UTC
Duration
4h 31m
Affected: Desktop ApplicationWeave Portal
Timeline · 4 updates
  1. investigating Jul 27, 2026, 12:20 PM UTC

    We are currently investigating this issue.

  2. identified Jul 27, 2026, 02:02 PM UTC

    Our Engineering team have identified the issue and are working toward a resolution.

  3. monitoring Jul 27, 2026, 03:49 PM UTC

    A fix has been implemented, and we are monitoring results.

  4. resolved Jul 27, 2026, 04:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 22, 2026

Degradation with Mindbody Integration Services

Detected by Pingoru
Jul 22, 2026, 05:28 PM UTC
Resolved
Jul 22, 2026, 06:25 PM UTC
Duration
56m
Timeline · 3 updates
  1. investigating Jul 22, 2026, 05:28 PM UTC

    We are currently investigating an issue impacting our integration with Mindbody booking software. Due to a third-party outage on Mindbody's end, customers with this integration type may experience errors or failures within Weave when attempting to: Search customer profiles Search appointment availability Book, cancel, or reschedule appointments We are actively monitoring the situation alongside Mindbody and will provide updates as new information becomes available.

  2. monitoring Jul 22, 2026, 05:48 PM UTC

    We are seeing signs of recovery and are moving to monitoring.

  3. resolved Jul 22, 2026, 06:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2026

Call Intelligence Transcribing unavailable

Detected by Pingoru
Jul 16, 2026, 08:45 PM UTC
Resolved
Jul 17, 2026, 09:07 PM UTC
Duration
1d
Affected: Call Recording ServiceDesktop Application
Timeline · 3 updates
  1. investigating Jul 16, 2026, 08:45 PM UTC

    We are currently investigating an issue that is preventing Call Intelligence from transcribing. Our team is actively working to identify the cause and restore service as quickly as possible. We'll provide an update shortly.

  2. identified Jul 16, 2026, 08:55 PM UTC

    We've identified the issue and our team is working on a fix.

  3. resolved Jul 17, 2026, 09:07 PM UTC

    Resolved: Call Intelligence transcription has been restored and is operating normally. We appreciate your patience.

Read the full incident report →

Notice July 10, 2026

Third-Party Integration Outage (NexHealth)

Detected by Pingoru
Jul 10, 2026, 05:19 PM UTC
Resolved
Jul 10, 2026, 06:02 PM UTC
Duration
42m
Timeline · 4 updates
  1. investigating Jul 10, 2026, 05:19 PM UTC

    We are investigating reported API failures with our third-party partner, NextHealth. This may affect some dependent services. We're working to resolve the issue and will share updates as they become available.

  2. identified Jul 10, 2026, 05:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 10, 2026, 05:59 PM UTC

    A fix has been implemented. We are monitoring the results.

  4. resolved Jul 10, 2026, 06:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 7, 2026

Inbound Calls not Ringing/Connecting on the Customers End

Detected by Pingoru
Jul 07, 2026, 04:48 PM UTC
Resolved
Jul 07, 2026, 05:38 PM UTC
Duration
49m
Affected: Phone Service
Timeline · 4 updates
  1. investigating Jul 07, 2026, 04:48 PM UTC

    We are currently investigating this issue.

  2. identified Jul 07, 2026, 05:00 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. monitoring Jul 07, 2026, 05:23 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Jul 07, 2026, 05:38 PM UTC

    This issue has been resolved.

Read the full incident report →

Notice July 1, 2026

Tags Missing from NWX

Detected by Pingoru
Jul 01, 2026, 08:50 PM UTC
Resolved
Jul 01, 2026, 09:39 PM UTC
Duration
48m
Affected: Desktop Application
Timeline · 2 updates
  1. monitoring Jul 01, 2026, 08:50 PM UTC

    A fix has been implemented and we are monitoring the results

  2. resolved Jul 01, 2026, 09:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2026

Online Booking not working

Detected by Pingoru
Jul 01, 2026, 05:14 PM UTC
Resolved
Jul 01, 2026, 05:35 PM UTC
Duration
21m
Timeline · 3 updates
  1. investigating Jul 01, 2026, 05:14 PM UTC

    We are currently investigating this issue

  2. identified Jul 01, 2026, 05:27 PM UTC

    The issue has been identified, and a fix has been implemented

  3. resolved Jul 01, 2026, 05:35 PM UTC

    This incident has been resolved.

Read the full incident report →