Resolved after 1 day, affecting Call Recording Service and Desktop Application, on July 16, 2026.
Resolved: Call Intelligence transcription has been restored and is operating normally. We appreciate your patience.
Affected components
Call Recording ServiceDesktop Application
Update timeline
- investigating Jul 16, 2026, 08:45 PM UTC
We are currently investigating an issue that is preventing Call Intelligence from transcribing. Our team is actively working to identify the cause and restore service as quickly as possible. We'll provide an update shortly.
- identified Jul 16, 2026, 08:55 PM UTC
We've identified the issue and our team is working on a fix.
- resolved Jul 17, 2026, 09:07 PM UTC
Resolved: Call Intelligence transcription has been restored and is operating normally. We appreciate your patience.
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