Weave experienced a minor incident on September 25, 2026 affecting Phone Service, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Phone Service
Update timeline
- investigating Sep 25, 2026, 05:11 PM UTC
We are currently investigating an issue of Polycom phones receiving error messages.
- identified Sep 25, 2026, 07:24 PM UTC
Polycom has confirmed that the issue is on their end and working to resolve it. We’re monitoring their progress and will share another update as soon as we have one.
- identified Sep 25, 2026, 09:24 PM UTC
Polycom has confirmed the issue is on their end and is working to resolve it. We’ve deployed a mitigation, and affected phones are beginning to recover. We’ll continue monitoring and share another update as recovery progresses.
- monitoring Sep 26, 2026, 12:47 AM UTC
A fix has been implemented and we are now monitoring.
- resolved Sep 28, 2026, 05:28 PM UTC
This incident has been resolved.