VMware Workspace ONE Outage History

Started Oct 22, 2026, 01:03 PM UTC· resolved Oct 22, 2026, 01:18 PM UTC

1. monitoring Oct 22, 2026, 01:03 PM UTC

   Omnissa Access and Workspace ONE Hub Services investigated reports of issues with login and launch in *.de.wss.workspaceone.com. The issue has been resolved. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. resolved Oct 22, 2026, 01:18 PM UTC

   This incident has been resolved.

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Started Oct 16, 2026, 05:34 PM UTC· resolved Oct 23, 2026, 11:41 AM UTC

1. scheduled Oct 16, 2026, 05:34 PM UTC

   Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. completed Oct 23, 2026, 11:41 AM UTC

   Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

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Started Oct 16, 2026, 08:42 AM UTC· resolved Oct 16, 2026, 11:53 PM UTC

1. scheduled Oct 16, 2026, 08:42 AM UTC

   Workspace ONE UEM is scheduled to undergo maintenance. Maintenance Window: • Start: Saturday, October 24th, 2026, 15:00 UTC • End: Saturday, October 24th, 2026, 21:00 UTC Change: Workspace ONE UEM Control Plane database infrastructure maintenance Customer Impact: All SaaS hosted Production services in the region will be impacted. During the window, customers can expect the following: • Administrator users will be unable to login to the Omnissa Workspace ONE Console • End-Users will be unable to enroll new devices • End-Users will be unable to access the App Catalog to install applications • End-Users will be unable to access the Self Service portal • End-Users will be unable to check-in/check-out devices • Administrator access to Workspace ONE Access is not impacted Downtime: 360 mins System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. completed Oct 16, 2026, 11:53 PM UTC

   Scheduled maintenance has been canceled. We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

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Started Oct 16, 2026, 08:38 AM UTC· resolved Oct 17, 2026, 04:49 AM UTC

1. scheduled Oct 16, 2026, 08:38 AM UTC

   UEM Baseline service is scheduled to undergo upgrade. Upgrade Window: • Start: Saturday, October 17th, 2026, 04:30 UTC • End: Saturday, October 17th, 2026, 05:30 UTC Change: Baseline service upgrade Customer Impact: UEM Baseline Service will not be accessible, customer will not be able to create new or edit existing baselines during schedule upgrade. Downtime: 60 Minutes System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. scheduled Oct 17, 2026, 03:30 AM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Oct 17, 2026, 04:30 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 17, 2026, 04:49 AM UTC

   Scheduled maintenance is now complete. We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Read the full incident report →

Started Oct 15, 2026, 07:27 PM UTC· resolved Oct 22, 2026, 02:00 PM UTC

1. scheduled Oct 15, 2026, 07:27 PM UTC

   Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. scheduled Oct 22, 2026, 11:00 AM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Oct 22, 2026, 12:00 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 22, 2026, 02:00 PM UTC

   The scheduled maintenance has been completed.

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Started Oct 14, 2026, 03:19 AM UTC· resolved Oct 21, 2026, 01:55 AM UTC

1. scheduled Oct 14, 2026, 03:19 AM UTC

   Workspace ONE UEM is scheduled to undergo maintenance. Maintenance Window: • Start: Day, October 20th, 2026, 22:00 UTC • End: Day, October 21st, 2026, 02:00 UTC Change: Workspace ONE UEM Control Plane database infrastructure maintenance Customer Impact: All SaaS hosted UAT services in region will be impacted. During the window, customers can expect the following: • Administrator users will be unable to login to the Omnissa Workspace ONE Console • End-Users will be unable to enroll new devices • End-Users will be unable to access the App Catalog to install applications • End-Users will be unable to access the Self Service portal • End-Users will be unable to check-in/check-out devices • Administrator access to Workspace ONE Access is not impacted Downtime: 240 min System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. scheduled Oct 20, 2026, 09:00 PM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Oct 20, 2026, 10:00 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 21, 2026, 12:52 PM UTC

   Scheduled maintenance was completed at 21st October, 2026, 01:55 UTC. We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

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Started Oct 13, 2026, 06:17 AM UTC· resolved Oct 13, 2026, 06:51 AM UTC

1. investigating Oct 13, 2026, 06:17 AM UTC

   Omnissa Workspace ONE is investigating reports of availability issues with SaaS environments. Operations teams have identified the issue with network infrastructure and are actively working to resolve it. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. identified Oct 13, 2026, 06:43 AM UTC

   Omnissa Workspace ONE has noted partial recovery with SaaS environments. Operations teams continue to actively work towards complete recovery.

3. resolved Oct 13, 2026, 06:51 AM UTC

   The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

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Started Oct 12, 2026, 10:32 PM UTC· resolved Oct 12, 2026, 10:38 PM UTC

1. monitoring Oct 12, 2026, 10:32 PM UTC

   Omnissa Workspace ONE is investigating reports of availability issues with SaaS environments. Operations teams have identified the issue with networking infrastructure. We have seen stabilization and are currently monitoring o ensure resolution. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. resolved Oct 12, 2026, 10:38 PM UTC

   The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Read the full incident report →

Started Oct 10, 2026, 03:01 PM UTC· resolved Oct 15, 2026, 05:21 AM UTC

1. scheduled Oct 10, 2026, 03:01 PM UTC

   Horizon Cloud Service Next-Gen is going to perform infrastructure maintenance in the Europe Region during the following maintenance window. Maintenance Window: • Start: Thursday, October 15, 2026, 03:00 UTC • End: Thursday, October 15, 2026, 05:00 UTC Impact: • There is no impact on end-users and their ability to connect to their desktops or applications. • Administrators may experience intermittent failures while performing administrative operations; these are expected to succeed on retry. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

2. in progress Oct 15, 2026, 03:00 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed Oct 15, 2026, 05:21 AM UTC

   Horizon Cloud Service Next-Gen Infrastructure Maintenance is now complete. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

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Started Oct 06, 2026, 01:56 PM UTC· resolved Oct 13, 2026, 05:24 PM UTC

1. scheduled Oct 06, 2026, 01:56 PM UTC

   Horizon Cloud Service Next-Gen is going to perform database maintenance in the India Region during the following maintenance window. Maintenance Window: • Start: Tuesday, October 13, 2026, 15:30 UTC • End: Tuesday, October 13, 2026, 19:30 UTC Impact: • There is no impact on already existing desktop or application sessions. • End users may encounter intermittent issues while accessing desktops or applications, however, retry should succeed. • There may be intermittent failures in VM power operations and provisioning during that maintenance window, but a retry should succeed within a few minutes. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

2. in progress Oct 13, 2026, 03:30 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed Oct 13, 2026, 05:24 PM UTC

   Horizon Cloud Service Next-Gen Database Maintenance is now complete. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Read the full incident report →

Started Oct 04, 2026, 08:54 PM UTC· resolved Oct 22, 2026, 05:30 PM UTC

1. scheduled Oct 04, 2026, 08:54 PM UTC

   Workspace ONE Hub Services will be replacing the TLS certificate for jp.cns.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. scheduled Oct 14, 2026, 09:10 PM UTC

   Please be advised that this scheduled maintenance has been changed. Please note the details below: Old schedule: Thursday, Oct 20, 17:00 UTC New schedule: Thursday, Oct 22, 17:00 UTC Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

3. scheduled Oct 22, 2026, 04:00 PM UTC

   Maintenance will begin as scheduled in 60 minutes.

4. in progress Oct 22, 2026, 05:00 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

5. completed Oct 22, 2026, 05:30 PM UTC

   The scheduled maintenance has been completed.

Read the full incident report →

Started Oct 04, 2026, 08:51 PM UTC· resolved Oct 22, 2026, 05:30 AM UTC

1. scheduled Oct 04, 2026, 08:51 PM UTC

   Workspace ONE Hub Services will be replacing the TLS certificate for us3.cns.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. scheduled Oct 14, 2026, 09:08 PM UTC

   Please be advised that this scheduled maintenance has been changed. Please note the details below: Old schedule: Thursday, Oct 20, 05:00 UTC New schedule: Thursday, Oct 22, 05:00 UTC Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

3. scheduled Oct 22, 2026, 04:01 AM UTC

   Maintenance will begin as scheduled in 60 minutes.

4. in progress Oct 22, 2026, 05:00 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

5. completed Oct 22, 2026, 05:30 AM UTC

   The scheduled maintenance has been completed.

Read the full incident report →

Started Oct 04, 2026, 08:45 PM UTC· resolved Oct 22, 2026, 01:30 AM UTC

1. scheduled Oct 04, 2026, 08:45 PM UTC

   Workspace ONE Hub Services will be replacing the TLS certificate for ca.cns.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. scheduled Oct 14, 2026, 08:50 PM UTC

   Please be advised that this scheduled maintenance has been changed. Please note the details below: Old schedule: Thursday, Oct 19, 01:00 UTC New schedule: Thursday, Oct 22, 01:00 UTC Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

3. scheduled Oct 22, 2026, 12:00 AM UTC

   Maintenance will begin as scheduled in 60 minutes.

4. in progress Oct 22, 2026, 01:01 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

5. completed Oct 22, 2026, 01:30 AM UTC

   The scheduled maintenance has been completed.

Read the full incident report →

Started Oct 04, 2026, 08:40 PM UTC· resolved Oct 21, 2026, 08:31 PM UTC

1. scheduled Oct 04, 2026, 08:40 PM UTC

   Workspace ONE Hub Services will be replacing the TLS certificate for de.cns.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. scheduled Oct 14, 2026, 09:04 PM UTC

   Please be advised that this scheduled maintenance has been changed. Please note the details below: Old schedule: Thursday, Oct 19, 20:00 UTC New schedule: Thursday, Oct 21, 20:00 UTC Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

3. scheduled Oct 21, 2026, 07:01 PM UTC

   Maintenance will begin as scheduled in 60 minutes.

4. in progress Oct 21, 2026, 08:01 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

5. completed Oct 21, 2026, 08:31 PM UTC

   The scheduled maintenance has been completed.

Read the full incident report →

Started Oct 04, 2026, 08:38 PM UTC· resolved Oct 21, 2026, 08:30 PM UTC

1. scheduled Oct 04, 2026, 08:38 PM UTC

   Workspace ONE Hub Services will be replacing the TLS certificate for uk.cns.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. scheduled Oct 14, 2026, 09:05 PM UTC

   Please be advised that this scheduled maintenance has been changed. Please note the details below: Old schedule: Thursday, Oct 19, 20:00 UTC New schedule: Thursday, Oct 21, 20:00 UTC Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

3. scheduled Oct 21, 2026, 07:01 PM UTC

   Maintenance will begin as scheduled in 60 minutes.

4. in progress Oct 21, 2026, 08:01 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

5. completed Oct 21, 2026, 08:30 PM UTC

   The scheduled maintenance has been completed.

Read the full incident report →

Started Oct 04, 2026, 08:36 PM UTC· resolved Oct 21, 2026, 08:30 PM UTC

1. scheduled Oct 04, 2026, 08:36 PM UTC

   Workspace ONE Hub Services will be replacing the TLS certificate for ie.cns.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. scheduled Oct 14, 2026, 09:06 PM UTC

   Please be advised that this scheduled maintenance has been changed. Please note the details below: Old schedule: Thursday, Oct 19, 20:00 UTC New schedule: Thursday, Oct 21, 20:00 UTC Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

3. scheduled Oct 21, 2026, 07:01 PM UTC

   Maintenance will begin as scheduled in 60 minutes.

4. in progress Oct 21, 2026, 08:00 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

5. completed Oct 21, 2026, 08:30 PM UTC

   The scheduled maintenance has been completed.

Read the full incident report →

Started Oct 04, 2026, 08:27 PM UTC· resolved Oct 21, 2026, 05:30 PM UTC

1. scheduled Oct 04, 2026, 08:27 PM UTC

   Workspace ONE Hub Services will be replacing the TLS certificate for sg.cns.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. in progress Oct 21, 2026, 05:01 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed Oct 21, 2026, 05:30 PM UTC

   The scheduled maintenance has been completed.

Read the full incident report →

Started Oct 04, 2026, 08:26 PM UTC· resolved Oct 21, 2026, 05:30 PM UTC

1. scheduled Oct 04, 2026, 08:26 PM UTC

   Workspace ONE Hub Services will be replacing the TLS certificate for in.cns.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. in progress Oct 21, 2026, 05:01 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed Oct 21, 2026, 05:30 PM UTC

   The scheduled maintenance has been completed.

Read the full incident report →

Started Oct 04, 2026, 08:24 PM UTC· resolved Oct 21, 2026, 05:31 PM UTC

1. scheduled Oct 04, 2026, 08:24 PM UTC

   Workspace ONE Hub Services will be replacing the TLS certificate for au.cns.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. in progress Oct 21, 2026, 05:00 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed Oct 21, 2026, 05:31 PM UTC

   The scheduled maintenance has been completed.

Read the full incident report →

Started Oct 02, 2026, 08:03 PM UTC· resolved Oct 03, 2026, 04:59 AM UTC

1. investigating Oct 02, 2026, 08:03 PM UTC

   Omnissa Access and Workspace ONE Hub Services is investigating reports of issues launching applications in workspaceair.com. We will provide more information shortly. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. identified Oct 02, 2026, 08:51 PM UTC

   In Omnissa Connect, some users may see that their Hub Services tile is missing under "Launch Services". As a workaround, you can: 1. Sign in to Omnissa Connect. 2. Under Launch Services, select the Access tile. 3. On Access Admin Console, in the top-right corner, select the catalog menu icon, then choose User Portal. 4. Select your avatar in Hub Services User Portal, then choose Manage Hub Experience.

3. monitoring Oct 03, 2026, 04:59 AM UTC

   Omnissa is evaluating options to improve this experience; more information will be shared in an upcoming communication

4. resolved Oct 03, 2026, 04:59 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 01, 2026, 06:50 PM UTC· resolved Oct 14, 2026, 02:00 PM UTC

1. scheduled Oct 01, 2026, 06:50 PM UTC

   Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. scheduled Oct 14, 2026, 11:00 AM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Oct 14, 2026, 12:00 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 14, 2026, 02:00 PM UTC

   The scheduled maintenance has been completed.

Read the full incident report →

Started Oct 01, 2026, 05:45 PM UTC· resolved Oct 07, 2026, 02:00 PM UTC

1. scheduled Oct 01, 2026, 05:45 PM UTC

   Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. scheduled Oct 06, 2026, 11:00 AM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Oct 06, 2026, 12:00 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 07, 2026, 02:00 PM UTC

   Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Read the full incident report →

Started Sep 30, 2026, 02:39 PM UTC· resolved Oct 10, 2026, 02:46 PM UTC

1. scheduled Sep 30, 2026, 02:39 PM UTC

   Horizon Cloud Service Next-Gen is going to perform database maintenance in the Japan Region during the following maintenance window. Maintenance Window: • Start: Thursday, October 08, 2026 13:30 UTC • End: Thursday, October 08, 2026 17:30 UTC Impact: • There is no impact on already existing desktop or application sessions. • End users may encounter intermittent issues while accessing desktops or applications, however, retry should succeed. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (https://status.workspaceone.com) until the maintenance activity is complete.

2. scheduled Oct 02, 2026, 06:01 PM UTC

   We will be undergoing scheduled maintenance during this time.

3. in progress Oct 10, 2026, 12:30 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 10, 2026, 02:46 PM UTC

   Horizon Cloud Service Next-Gen Database Maintenance is now complete. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Read the full incident report →

Started Sep 30, 2026, 02:38 PM UTC· resolved Oct 07, 2026, 08:23 AM UTC

1. scheduled Sep 30, 2026, 02:38 PM UTC

   Horizon Cloud Service Next-Gen is going to perform database maintenance in the US Region during the following maintenance window. Maintenance Window: • Start: Wednesday, October 7, 2026 05:30 AM UTC • End: Wednesday, October 7, 2026 09:30 AM UTC Impact: • There is no impact on already existing desktop or application sessions. • End users may encounter intermittent issues while accessing desktops or applications, however, retry should succeed. Required Action: You must allow the new JP2 HDC IP addresses prior to the maintenance window to prevent intermittent authentication and console connectivity failures. • Update your whitelisting using the IP addresses listed in KB6000374 (https://kb.omnissa.com/s/article/6000374). Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

2. in progress Oct 07, 2026, 05:30 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed Oct 07, 2026, 08:23 AM UTC

   Horizon Cloud Service Next-Gen Database Maintenance is now complete. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Read the full incident report →

Started Sep 30, 2026, 02:37 PM UTC· resolved Oct 06, 2026, 05:08 AM UTC

1. scheduled Sep 30, 2026, 02:37 PM UTC

   Horizon Cloud Service Next-Gen is going to perform database maintenance in the Ireland Region during the following maintenance window. Maintenance Window: • Start: Tuesday, October 6, 2026 03:00 AM UTC • End: Tuesday, October 6, 2026 07:00 AM UTC Impact: • There is no impact on already existing desktop or application sessions. • End users may encounter intermittent issues while accessing desktops or applications, however, retry should succeed. Required Action: You must allow the new JP2 HDC IP addresses prior to the maintenance window to prevent intermittent authentication and console connectivity failures. • Update your whitelisting using the IP addresses listed in KB6000374 (https://kb.omnissa.com/s/article/6000374). Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

2. in progress Oct 06, 2026, 03:00 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed Oct 06, 2026, 05:08 AM UTC

   Horizon Cloud Service Next-Gen Database Maintenance is now complete. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Read the full incident report →