Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Wednesday, October 7, 2026 05:30 AM UTC - US Region.

Update timeline

1. scheduled Sep 30, 2026, 02:38 PM UTC

   Horizon Cloud Service Next-Gen is going to perform database maintenance in the US Region during the following maintenance window. Maintenance Window: • Start: Wednesday, October 7, 2026 05:30 AM UTC • End: Wednesday, October 7, 2026 09:30 AM UTC Impact: • There is no impact on already existing desktop or application sessions. • End users may encounter intermittent issues while accessing desktops or applications, however, retry should succeed. Required Action: You must allow the new JP2 HDC IP addresses prior to the maintenance window to prevent intermittent authentication and console connectivity failures. • Update your whitelisting using the IP addresses listed in KB6000374 (https://kb.omnissa.com/s/article/6000374). Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

2. in progress Oct 07, 2026, 05:30 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed Oct 07, 2026, 08:23 AM UTC

   Horizon Cloud Service Next-Gen Database Maintenance is now complete. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.