Veriff incident

Manual reviews delay

Resolved after 15 minutes, affecting Verification Decisions and Verification Decisions and 1 more, on January 26, 2026.

resolved Jan 26, 2026, 10:14 AM UTC

Hello! We want to inform you that the incident was successfully resolved, and the manual verification queue has stabilised. Decision times should return to normal from this point forward. We bring our apologies for any inconvenience caused!

Started
Jan 26, 2026, 09:58 AM UTC
Resolved
Jan 26, 2026, 10:14 AM UTC
Duration
15m
Detected by Pingoru
Jan 26, 2026, 09:58 AM UTC

Affected components

Verification DecisionsVerification DecisionsVerification Decisions

Update timeline

  1. monitoring Jan 26, 2026, 09:58 AM UTC

    Hello! We want to inform you that due to an internal incident, manual decision making is delayed. A rollback was already made and we are monitoring the situation, the expected queue cleanup time is approximately 5-7 minutes. We will keep you posted

  2. monitoring Jan 26, 2026, 09:58 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jan 26, 2026, 10:14 AM UTC

    Hello! We want to inform you that the incident was successfully resolved, and the manual verification queue has stabilised. Decision times should return to normal from this point forward. We bring our apologies for any inconvenience caused!

Your product runs on more than Veriff

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →