Veriff incident

Our service is experiencing issues

Resolved after 2 hours 19 minutes, affecting Verification Decisions and Verification Decisions and 1 more, on October 1, 2026.

resolved Oct 01, 2026, 10:24 AM UTC

Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

Started
Oct 01, 2026, 08:05 AM UTC
Resolved
Oct 01, 2026, 10:24 AM UTC
Duration
2h 19m
Detected by Pingoru
Oct 01, 2026, 08:05 AM UTC

Affected components

Verification DecisionsVerification DecisionsVerification Decisions

Update timeline

  1. investigating Oct 01, 2026, 08:05 AM UTC

    We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

  2. identified Oct 01, 2026, 08:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 01, 2026, 08:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 01, 2026, 10:24 AM UTC

    Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

Your product runs on more than Veriff

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →