Veriff incident

Retrospective Update

Resolved on October 23, 2026, affecting Verification Decisions and Verification Decisions and 1 more.

resolved Oct 23, 2026, 02:13 PM UTC

During the period of 07:40AM - 1:23PM (UTC), our address parsing service experienced degraded performance. The issue was identified and faulty release was rollback by our team before this notification was published. The service is currently operational and address parsing is working as expected. More information, including the impact, will be available in the incident RCA. Do not hesitate to contact our support team in case of questions!

Started
Oct 23, 2026, 02:13 PM UTC
Resolved
Oct 23, 2026, 02:13 PM UTC
Duration
–
Detected by Pingoru
Oct 23, 2026, 02:13 PM UTC

Affected components

Verification DecisionsVerification DecisionsVerification Decisions

Update timeline

  1. resolved Oct 23, 2026, 02:13 PM UTC

    During the period of 07:40AM - 1:23PM (UTC), our address parsing service experienced degraded performance. The issue was identified and faulty release was rollback by our team before this notification was published. The service is currently operational and address parsing is working as expected. More information, including the impact, will be available in the incident RCA. Do not hesitate to contact our support team in case of questions!

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