Veriff incident
Retrospective Update - Intermittent errors in the verification flow
Resolved after 22 minutes, affecting End User Flow and Verification Decisions, on August 26, 2026.
Between approximately 16:18 and 16:40 UTC on 26 Aug 2026, a subset of end users may have encountered intermittent errors or slowness while completing the verification flow. Our team identified the issue and applied a fix, after which the service recovered. The verification flow is now operating normally. We are continuing to monitor and will investigate to prevent recurrence.
Affected components
Update timeline
- resolved Aug 26, 2026, 04:46 PM UTC
Between approximately 16:18 and 16:40 UTC on 26 Aug 2026, a subset of end users may have encountered intermittent errors or slowness while completing the verification flow. Our team identified the issue and applied a fix, after which the service recovered. The verification flow is now operating normally. We are continuing to monitor and will investigate to prevent recurrence.
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