Upright Labs Outage History

Started Oct 26, 2026, 06:22 PM UTC· resolved Oct 26, 2026, 07:52 PM UTC

1. investigating Oct 26, 2026, 06:22 PM UTC

   The ShopGoodwill API appears to be experiencing an outage. Items attempting to list to ShopGoodwill may fail and appear in your ShopGoodwill Attention Required tab within Lister. We're communicating with the ShopGoodwill team and are working to identify the issue.

2. investigating Oct 26, 2026, 06:30 PM UTC

   We're seeing some items successfully list to ShopGoodwill. If you still have items without an error message present in your Lister ShopGoodwill Attention Required tab, you can click the checkbox next to these items, then click the "List" button at the bottom of your screen to try listing them again.

3. monitoring Oct 26, 2026, 06:51 PM UTC

   We're seeing the overall number of issues decrease and are monitoring the situation.

4. resolved Oct 26, 2026, 07:52 PM UTC

   We aren't seeing any new listings fail. If you still have items without an error message present in your Lister ShopGoodwill Attention Required tab, you can click the checkbox next to these items, then click the "List" button at the bottom of your screen to try listing them again. If you have any questions, please reach out to our support team via Chat or Email!

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Started Aug 27, 2026, 05:29 PM UTC· resolved Aug 27, 2026, 06:24 PM UTC

1. identified Aug 27, 2026, 05:29 PM UTC

   EasyPost is experiencing a higher than normal error rate which can cause a failure to generate shipping rates in Lister. We're monitoring EasyPost's status page and will provide updates as we know more.

2. identified Aug 27, 2026, 05:32 PM UTC

   EasyPost has identified the issue and has implemented a fix. The error rate is dropping and shipping rates should start generating more consistently soon.

3. monitoring Aug 27, 2026, 05:52 PM UTC

   EasyPost's error rate has returned to normal levels. Shipping rates should be generating as normal, though it may take a little bit longer to generate than usual. We're continuing to monitor the situation.

4. resolved Aug 27, 2026, 06:24 PM UTC

   EasyPost's response rates have also returned to normal. Shipping rates should be generating as expected. If you continue to encounter any issues, please reach out to our support team via chat or email!

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Started Jul 23, 2026, 03:08 PM UTC· resolved Jul 23, 2026, 08:05 PM UTC

1. identified Jul 23, 2026, 03:08 PM UTC

   EasyPost has indicated they're experiencing API & connectivity issues, which will affect shipping rate generation and purchasing within Lister. We are monitoring their status and will update as more information becomes available.

2. identified Jul 23, 2026, 03:39 PM UTC

   EasyPost has identified the issue as an internal networking issue. They continue to investigate and work towards a resolution.

3. identified Jul 23, 2026, 04:29 PM UTC

   The EasyPost team are in communication with their hosting provider to assist in a resolution.

4. identified Jul 23, 2026, 04:40 PM UTC

   EasyPost's hosting provider is actively working on the connectivity issue. They do not currently have an estimated time for service to be restored. We will continue to update as more information becomes available. If you have any questions, please reach out to our Support Team via email or chat.

5. monitoring Jul 23, 2026, 06:42 PM UTC

   EasyPost has indicated services are starting to resume. Shipping rates should start populating in Lister. We'll continue to monitor the situation.

6. resolved Jul 23, 2026, 08:05 PM UTC

   EasyPost is indicating network connectivity has been fully restored with their hosting provider. Rates should be populating consistently within Lister's shipping features. If you continue to experience any issues, please reach out to our Support Team though email or chat. Thank you!

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Started Jul 17, 2026, 11:10 PM UTC· resolved Jul 21, 2026, 02:06 PM UTC

1. investigating Jul 17, 2026, 11:10 PM UTC

   We're observing some accounts are experiencing delayed order importing from the ShopGoodwill marketplace. Our development team is actively investigating the issue. Further updates will be shared as more information becomes available.

2. identified Jul 18, 2026, 01:20 AM UTC

   The issue has been identified and we are working with Shopgoodwill to resolve as soon as possible.

3. monitoring Jul 18, 2026, 01:41 PM UTC

   We have successfully pulled all delayed ShopGoodwill orders into Lister and made adjustments to improve the API interaction between the two systems. We are continuing to monitor the issue while we await additional findings and feedback from the ShopGoodwill team. We will provide another update as soon as more information becomes available.

4. monitoring Jul 19, 2026, 12:21 AM UTC

   We are continuing to monitor for any further issues.

5. resolved Jul 21, 2026, 02:06 PM UTC

   This incident has been resolved.

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Started Jul 10, 2026, 07:31 PM UTC· resolved Jul 10, 2026, 10:57 PM UTC

1. identified Jul 10, 2026, 07:31 PM UTC

   We are experiencing continued impact of a previous partial service degradation with a third-party infrastructure provider. You may see intermittent errors when accepting manifest items, editing active listings, and performing other actions on Lister. The third-party team has posted an update and is currently working on a fix, and our developers are monitoring. We will continue to provide updates as information becomes available.

2. monitoring Jul 10, 2026, 08:41 PM UTC

   The third-party team has posted an update that services have recovered and they are monitoring. We will continue to provide updates as more information becomes available.

3. monitoring Jul 10, 2026, 10:31 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Jul 10, 2026, 10:57 PM UTC

   This incident has been resolved.

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Started Jul 10, 2026, 05:09 PM UTC· resolved Jul 10, 2026, 06:02 PM UTC

1. identified Jul 10, 2026, 05:09 PM UTC

   We are currently experiencing a partial service degradation affecting but not limited to loading pages, signing into the Link application, posting, and scanning, related to an outage with a third-party infrastructure provider. Their team is actively working on a fix, and our developers are monitoring. We will continue to provide updates as information becomes available.

2. resolved Jul 10, 2026, 06:02 PM UTC

   Our third-party infrastructure provider has indicated a fix has been implemented, services have recovered, and the incident has been resolved. If you continue to experience issues loading pages, signing into Link, posting, scanning, or others, please refresh your browser. If you encounter any other issues, please contact our support team.

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Started Jun 26, 2026, 04:30 PM UTC· resolved Jun 26, 2026, 07:51 PM UTC

1. investigating Jun 26, 2026, 04:30 PM UTC

   We are receiving reports of rates from FedEx API intermittently failing to load, and clients having to refresh the shipment page to obtain rates. This corresponds with an increased FedEx Error Rate on the EasyPost Status page (www.easypoststatus.com) We are monitoring this, and will provide updates as we receive them from EasyPost and FedEx.

2. identified Jun 26, 2026, 04:41 PM UTC

   EasyPost has updated that they are experiencing reduced performance and increased timeouts/error responses from FedEx APIs, and have reached out to FedEx. FedEx rates may fail to load or may intermittently load. We will continue to provide updates as we receive them from EasyPost and FedEx.

3. identified Jun 26, 2026, 04:53 PM UTC

   FedEx has confirmed the outage and has no ETA for full restoration at this time. This may result in FedEx rates failing to load or intermittently load. We will share additional updates as we receive them from EasyPost and FedEx.

4. resolved Jun 26, 2026, 07:51 PM UTC

   FedEx API error rates have returned to normal and FedEx is reporting the status of this incident as resolved. If you continue to experience issues returning FedEx rates, please reach out to our support team.

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Started Jun 18, 2026, 03:09 PM UTC· resolved Jun 18, 2026, 05:50 PM UTC

1. investigating Jun 18, 2026, 03:09 PM UTC

   Our developers are currently investigating reports of system slowness and page timeouts loading pagers of Lister and Link.

2. identified Jun 18, 2026, 03:12 PM UTC

   Our developers have identified that Lister is experiencing issues connecting with AWS. This is resulting in site timeouts, and slow loading times on pages of Lister and the Link app. We are investigating, and we will share more details as soon as there is an update.

3. identified Jun 18, 2026, 04:07 PM UTC

   Connectivity issues have stabilized and site timeouts are reduced. Our developers are continuing to work on the issue. We will post additional updates as soon as we have more information.

4. monitoring Jun 18, 2026, 04:45 PM UTC

   We have downgraded this incident's severity, as connectivity issues have reduced and slow loading of pages has improved. Our developers are continuing to monitor. We will post additional updates as soon as we have more information.

5. monitoring Jun 18, 2026, 05:49 PM UTC

   Lister and Link are fully operational, and the incident has been resolved. If you have any additional questions, please reach out to our support team.

6. resolved Jun 18, 2026, 05:50 PM UTC

   This incident has been resolved.

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Started Jun 18, 2026, 12:24 PM UTC· resolved Jun 18, 2026, 02:57 PM UTC

1. investigating Jun 18, 2026, 12:24 PM UTC

   We are currently investigating an issue that seems to indicate manifests are not being created after selecting the Save Manifest button. The application displays a loading indicator that continues to spin. Navigating back to the manifest page will show your saved manifest in the manifest list. Additional updates will be provided as soon as more information becomes available.

2. investigating Jun 18, 2026, 12:40 PM UTC

   Error prompts are currently appearing across multiple key workflows, including but not limited to Save Manifest and Create Listing. Our investigation indicates that the requested actions are still being completed successfully in the background (for example, manifests are being saved and listings are being created), despite the error messages being displayed to users. We are continuing to investigate.

3. identified Jun 18, 2026, 01:14 PM UTC

   Our developer team has rolled back an update that introduced the issues including but not limited to Save Manifest and Create Listing. We will provide an additional update as soon as the changes are confirmed and workflow issues are resolved.

4. monitoring Jun 18, 2026, 02:11 PM UTC

   Save Manifest and Create Listing workflows are performing normally and no longer displaying a prompt.

5. resolved Jun 18, 2026, 02:57 PM UTC

   Performance has returned to normal. Prompts no longer appear with Save Manifest and Create Listing workflows, and the site is fully operational. If you have any questions, please reach out to support.

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Started Jun 10, 2026, 03:49 PM UTC· resolved Jun 10, 2026, 04:21 PM UTC

1. investigating Jun 10, 2026, 03:49 PM UTC

   The FedEx API is currently experiencing an increased error rate, as reflected on the EasyPost status page: www.easypoststatus.com This may impact rate retrieval for some shipments. Our team is monitoring closely and will update as information becomes available. Retrying your shipments in about 30 minutes may allow time for the issue to be resolved. Our support team is available if you have additional questions.

2. monitoring Jun 10, 2026, 04:06 PM UTC

   FedEx API performance has improved, and rate retrieval is returning to normal. We are continuing to monitor.

3. resolved Jun 10, 2026, 04:21 PM UTC

   FedEx API performance has returned to normal. If you have any additional questions, please reach out to our support team.

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Started Jun 05, 2026, 02:50 PM UTC· resolved Jun 05, 2026, 03:24 PM UTC

1. identified Jun 05, 2026, 02:50 PM UTC

   We have confirmed an incident has been reported by EasyPost resulting in increased UPS and USPS error rates. The service disruptions impact the ability to purchase shipping labels with these services. We are monitoring, and will provide updates as more information becomes available.

2. monitoring Jun 05, 2026, 03:10 PM UTC

   EasyPost has reported that service has normalized. If you still encounter issues purchasing labels, please try to refresh the shipping page. We will continue to monitor.

3. resolved Jun 05, 2026, 03:24 PM UTC

   EasyPost has indicated that systems are operational and the incident has been resolved.

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Started May 27, 2026, 01:25 PM UTC· resolved May 28, 2026, 01:58 PM UTC

1. identified May 27, 2026, 01:25 PM UTC

   The ShopGoodwill API is currently experiencing an outage. Listings created in Lister may not go live right away and links to ShopGoodwill product pages may return errors. Other data, such as bids, view counts and orders may be delayed as well. As this incident continues, Lister will queue up actions like listings and order sync to complete once the incident is resolved.

2. identified May 27, 2026, 01:26 PM UTC

   We are continuing to monitor the status of this incident.

3. monitoring May 27, 2026, 04:20 PM UTC

   We are continuing to see residual effects of the ShopGoodwill API outage. These include intermittent failed listings with fatal error code 823, errors when linking to listings on ShopGoodwill, and listing status delays. Our developers are in communication with ShopGoodwill and we are continuing to monitor the incident.

4. monitoring May 27, 2026, 09:00 PM UTC

   We are continuing to monitor residual failed listings with error 823. Other issues are now resolved.

5. monitoring May 27, 2026, 09:52 PM UTC

   We are continuing to see intermittent failed listings with severe or critical error messages. Lister will retry these failed listings until they have posted. Our developers remain in communication with ShopGoodwill.

6. monitoring May 27, 2026, 11:03 PM UTC

   ShopGoodwill has confirmed some additional performance degradation and they are working to resolve the issue. ShopGoodwill is also posting updates on the seller portal dashboard under Seller Announcements.

7. monitoring May 28, 2026, 01:57 PM UTC

   ShopGoodwill has resolved the issues and is fully operational.

8. resolved May 28, 2026, 01:58 PM UTC

   This incident has been resolved.

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Started May 26, 2026, 06:39 PM UTC· resolved May 26, 2026, 09:38 PM UTC

1. monitoring May 26, 2026, 06:39 PM UTC

   We are receiving increased reports of issues with the ShopGoodwill API, and have confirmed they are working on some enhancements to improve posting and performance. The service disruption is intermittently impacting the ability to list items. Note that any items that fail to list will retry on Lister. We are monitoring, and will provide updates as more information becomes available.

2. resolved May 26, 2026, 09:38 PM UTC

   ShopGoodwill has indicated that systems are operational and the incident has been resolved. If you encounter any other issues, please contact our support team.

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Started May 11, 2026, 04:29 PM UTC· resolved May 11, 2026, 05:16 PM UTC

1. investigating May 11, 2026, 04:29 PM UTC

   We are receiving increased reports of issues with the EasyPost API. This is resulting in inability to return rates and purchase shipping labels. We are monitoring this EasyPost disruption. We will provide updates as we learn more.

2. identified May 11, 2026, 04:33 PM UTC

   EasyPost has identified the intermittent issues with their API endpoints, and they are currently investigating this issue. We will continue to monitor and provide regular updates until this is resolved.

3. monitoring May 11, 2026, 04:54 PM UTC

   EasyPost has indicated a fix has been implemented and they are monitoring the results. EasyPost API failure rates have decreased, and call response time is improving. If you still encounter issues purchasing labels, please try to refresh the shipping page. We will continue to monitor.

4. resolved May 11, 2026, 05:16 PM UTC

   EasyPost has indicated that all systems are operational and the incident has been resolved. If you continue to experience issues returning shipping rates or purchasing postage, please refresh the shipping page. If you encounter additional difficulties, please reach out to our support team. Thank you!

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Started Apr 27, 2026, 04:29 PM UTC· resolved Apr 28, 2026, 02:21 PM UTC

1. monitoring Apr 27, 2026, 04:29 PM UTC

   On April 26th around 3:30 PM, eBay experienced a significant platform outage, causing widespread disruption to API access and general site availability. The cause is attributed to eBay infrastructure. Our developers are actively investigating potential double-sale scenarios resulting from the API disruption and cases are being handled as identified. eBay performance remains slow, with edge-level errors being observed.

2. resolved Apr 28, 2026, 02:21 PM UTC

   eBay is still working through some lingering challenges, but performance has improved. If you continue to have issues, please contact our support team.

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Started Apr 08, 2026, 12:57 PM UTC· resolved Apr 10, 2026, 11:57 AM UTC

1. investigating Apr 08, 2026, 12:57 PM UTC

   We are currently investigating an issue with the newly released iOS Link App Version 4.0.0.

2. investigating Apr 08, 2026, 03:22 PM UTC

   We’ve continued investigating reports related to Link App version 4.0.0 and have identified several issues affecting product creation workflows. These may include: > Watermarks appearing on images after editing (root cause identified, fix being developed and deployed) > SKU generation requiring a supplier selection > Some iOS devices not consistently saving images or product details > Image formatting and editing behaving unexpectedly on certain iOS versions Our engineering team is working to identify root causes of all issues. We will share an update as soon as fixes are available. Thank you for your patience as we work to resolve this.

3. monitoring Apr 08, 2026, 04:51 PM UTC

   Following continued investigation into issues affecting Link App version 4.0.0, we have made the decision to roll back the release. A rollback build (version 4.0.1) has been submitted to the App Store for expedited review. Once approved, this version will restore expected functionality and resolve the issues currently impacting product creation workflows. We will notify you as soon as the update is approved and available for download. Thank you for your patience as we work to resolve this quickly.

4. monitoring Apr 09, 2026, 01:26 PM UTC

   We are currently awaiting Apple App Store review and approval of the rollback version of the Link App (version 4.0.1). While we have submitted a request for expedited review, we have not yet received approval. We will provide an update as soon as the rollback version is approved and available for download. Thank you for your continued patience.

5. resolved Apr 10, 2026, 11:57 AM UTC

   A rollback build (version 4.0.1) is now live in the App Store. Clients with automatic updates enabled should have gotten the update last tonight. If your version is not 4.0.1, visit the App Store to download it manually.

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Started Feb 02, 2026, 04:11 PM UTC· resolved Feb 02, 2026, 11:29 PM UTC

1. identified Feb 02, 2026, 04:11 PM UTC

   We are addressing an issue affecting a limited subset of eBay listings where listings fail with the following message: "37 Input data for tag is invalid or missing. Please check API documentation." When this occurs, the affected listings are unable to be successfully listed, and at this time, there is no available workaround. While the overall scope of impact is limited, we understand the importance of reliable listing workflows and the impact this has for affected clients. This incident is being treated with high priority. A developer is actively developing and validating a fix, and our team remains focused on resolving the issue as quickly as possible. We will continue to provide updates as progress is made.

2. resolved Feb 02, 2026, 11:29 PM UTC

   This error has been resolved, and affected listings have been posted to eBay. Please reach out to our support team if you have any questions.

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Started Jan 29, 2026, 02:44 PM UTC· resolved Jan 29, 2026, 06:00 PM UTC

1. monitoring Jan 29, 2026, 02:44 PM UTC

   The FedEx API is currently experiencing an increased error rate, as reflected on the EasyPost status page: https://www.easypoststatus.com/. This may impact rate retrieval for some shipments. Our team is monitoring the situation closely. Retrying your shipments in about 30 minutes may allow time for the issue to be resolved. Our support team is available if you have additional questions.

2. monitoring Jan 29, 2026, 03:59 PM UTC

   EasyPost has reported that this is an identified issue involving reduced performance and increased timeouts and error responses from the FedEx API. EasyPost has contacted FedEx and they are working directly with FedEx to resolve the issue. This FedEx-side issue is still impacting our ability to retrieve rates for some shipments. Our team continues to monitor the situation closely and will provide updates as we receive them. Our support team is available if you have additional questions.

3. resolved Jan 29, 2026, 06:00 PM UTC

   FedEx carrier API performance has returned to normal. If you have any additional questions, please reach out to our support team.

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Started Jan 20, 2026, 05:45 PM UTC· resolved Jan 29, 2026, 12:33 PM UTC

1. identified Jan 20, 2026, 05:45 PM UTC

   We’re seeing an intermittent issue where newly created eBay listings may be published with an incorrect fulfillment option. This can result in listings showing Shipping only when Pickup was intended, or unexpectedly becoming Pickup only. We have submitted incident details to eBay and are awaiting guidance on next actions. If you're experiencing the issue, please reach out to support at [email protected]

2. identified Jan 21, 2026, 03:40 PM UTC

   We continue to observe an intermittent issue affecting newly created eBay listings. In some cases, listings may publish with an unintended fulfillment option, appearing as Shipping only when Pickup was selected, or switching to Pickup only unexpectedly. The issue has been formally reported to eBay, and we are currently awaiting their guidance on next steps. There are no new updates to share at this time. If you are encountering this behavior, our support team can provide temporary workarounds to help mitigate the impact. Please contact support at [email protected] for assistance.

3. identified Jan 22, 2026, 05:23 PM UTC

   Our team continues to see intermittent cases of this issue. We have identified that this issue affects eBay listings using Shipping Profiles with both shipping and pickup options. In these cases, newly created listings may publish on eBay with an unintended fulfillment option (e.g., "Pickup only" instead of including shipping options). - In eBay, affected listings can be narrowed down by reviewing Business Policies (https://www.ebay.com/bp/manage) and clicking a policy that includes both shipping and pickup options, which shows how many listings are associated with each. - In Lister, these listings can be isolated based on the Listing Strategies associated with those shipping profiles. This issue has been escalated to eBay and is currently marked as high priority by our development team. Support can suggest temporary workarounds. Please contact [email protected] if needed.

4. identified Jan 23, 2026, 08:04 PM UTC

   Our development team is actively collaborating with eBay to identify the quickest available resolution, and this remains a high-priority escalation with our third-party partner. At this time, we do not have additional updates to share.

5. identified Jan 26, 2026, 10:38 PM UTC

   This issue remains a top priority for our development team. Active development is underway, and QA efforts have begun to validate a potential fix. There is not yet a resolution to share, but we will continue to provide updates as more information becomes available.

6. resolved Jan 29, 2026, 12:33 PM UTC

   This incident has been resolved. Our support team is available if any additional assistance is needed.

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Started Oct 31, 2025, 12:42 PM UTC· resolved Oct 31, 2025, 08:16 PM UTC

1. identified Oct 31, 2025, 12:42 PM UTC

   Our team deployed a scheduled update last night to enhance server security. Following the update, we identified that the new configuration may be affecting printing functionality for some users. Our development team is actively investigating the issue and working to restore full printing capabilities as quickly as possible. We appreciate your patience while we resolve this. Further updates will be shared as more information becomes available.

2. identified Oct 31, 2025, 01:32 PM UTC

   Printing functionality has been whitelisted again on our servers. We are testing to verify clients now have print functions restored and are monitoring. We also have encountered clients that cannot access the application in part or in whole. We are actively addressing this and will publish an update once we are moving toward resolution.

3. resolved Oct 31, 2025, 08:16 PM UTC

   This incident has been resolved. If you continue to experience issues with Lister or Link, please reach out to our support team for assistance.

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Started Oct 29, 2025, 04:14 PM UTC· resolved Oct 30, 2025, 11:53 AM UTC

1. investigating Oct 29, 2025, 04:14 PM UTC

   The ShopGoodwill API is experiencing timeout issues that will, in turn, affect listing and order fulfillment functionality in both Lister and the Seller Portal. The SGW development team is aware and working toward resolution. We will update this page once more information becomes available.

2. identified Oct 29, 2025, 04:35 PM UTC

   Downstream effects of the ShopGoodwill API timeouts may be seen in other non-SGW functions in Lister, due to server load. We are mitigating and have heightened our server capacity to compensate. Most functions will be normal, however, some background jobs (image thumbnails and the like) may be delayed.

3. monitoring Oct 29, 2025, 11:38 PM UTC

   ShopGoodwill API timeout frequency is beginning to improve, with stability and traffic starting to return to normal. We expect data from our platform to continue to sync with the Shopgoodwill marketplace. We will continue to monitor for impact and performance.

4. resolved Oct 30, 2025, 11:53 AM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 02:55 PM UTC· resolved Oct 21, 2025, 11:01 AM UTC

1. monitoring Oct 20, 2025, 02:55 PM UTC

   Our cloud provider is currently experiencing service outages that may cause intermittent disruptions. As their recovery efforts continue, you may notice slowness or degraded performance in portions of Link and Lister. This may also affect related third-party services, including email and chat support. We are actively monitoring and will provide updates as more information becomes available.

2. monitoring Oct 20, 2025, 04:56 PM UTC

   The global Amazon Web Services (AWS) outage that may cause intermittent issues with logging in or accessing parts of our platform. Our team is closely monitoring the situation and will share updates as they become available. You can track the latest status from AWS here: https://health.aws.amazon.com/health/status Thank you for your patience as AWS works to resolve this.

3. monitoring Oct 20, 2025, 07:54 PM UTC

   AWS is continuing to recover from earlier service outages. While performance has improved, some clients may still experience intermittent slowness or degraded functionality in Link, Lister, and related third-party services. You can track the latest status from AWS here: https://health.aws.amazon.com/health/status We will continue to monitor the situation and will post additional updates as recovery progresses. Thank you for your patience as AWS continues to resolve this.

4. monitoring Oct 20, 2025, 09:51 PM UTC

   Amazon Web Services (AWS) is continuing to recover from earlier service outages which impacted our platform. While platform performance has improved, some clients may still experience intermittent slowness or degraded functionality in Link, Lister, and related third-party services. We’re actively monitoring the situation and will continue to post updates on our status page (https://status.uprightlabs.com/) as recovery progresses. For AWS’s latest updates, you can visit their Service Health Dashboard at ttps://health.aws.amazon.com/health/status. Thank you for your patience.

5. resolved Oct 21, 2025, 11:01 AM UTC

   This incident has been resolved. If you continue to experience issues with Lister or Link, please reach out to our support team for assistance.

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Started Oct 15, 2025, 01:27 PM UTC· resolved Oct 16, 2025, 12:24 PM UTC

1. monitoring Oct 15, 2025, 01:27 PM UTC

   We identified an issue in Link app version 3.10.5 (2) where the Inventory Location was not displayed on the Reshelf screen. A fix has been implemented in version 3.10.7 (2), which is now available on the App Store. The update may take a short time to appear for all users. As a temporary workaround, users on earlier versions can tap the product image to navigate to the next screen, where the Inventory Location will be visible.

2. resolved Oct 16, 2025, 12:24 PM UTC

   The issue has been resolved. The latest Link app for iOS version 3.10.8 (1) includes fixes addressing both the previous Inventory Location display problem and a reported product status issue. If you continue to experience any issues or have questions, please contact our support team via chat or email.

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Started Oct 13, 2025, 03:24 PM UTC· resolved Oct 13, 2025, 04:38 PM UTC

1. identified Oct 13, 2025, 03:24 PM UTC

   We've identified an issue where Link for iOS version 3.10.5 (2), published in the early morning of Monday, October 13th, experiences an issue fetching information and cannot display the product details page ("Fetch failed"). This prevents the use of the Photography workflow with Link and may impact other workflows that require staff members to view additional details of a product (images, other information). The previous iOS version and the Android version do not appear to be affected.

2. resolved Oct 13, 2025, 04:38 PM UTC

   We've resolved the issue. No iOS App update is needed. iOS version 3.10.5 (2) should now load product information as expected. If you continue to experience issues of have any questions, please reach out to our support team via chat or email.

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Started Oct 01, 2025, 02:59 PM UTC· resolved Oct 03, 2025, 05:06 PM UTC

1. monitoring Oct 01, 2025, 02:59 PM UTC

   We are aware of a known issue impacting the EasyPost integration with FedEx. Customer Action Required - If you are experiencing this issue, please open a support ticket directly with EasyPost by emailing [email protected]. Ongoing Efforts - Our team is in active communication with EasyPost. We continue to provide feedback and share customer-reported examples to assist them in resolving the issue. We will monitor developments closely and share updates here as they become available.

2. monitoring Oct 01, 2025, 07:15 PM UTC

   New information has been gathered by our partners to suggest that the rate issue affecting Goodwill organizations is with FedEx API. Recommended Action - If you are experiencing this issue, please open a support ticket directly with FedEx. This can be done by signing into your FedEx account and following steps under "Support" in the menu, by reaching out to your account manager at FedEx, or by calling 1-800-463-3339 and press option 63 or say "Technical Support." We continue to provide feedback and share customer-reported examples to assist third-parties in resolving the issue. We will monitor developments closely and share updates here as they become available.

3. resolved Oct 03, 2025, 05:06 PM UTC

   This incident should now be resolved.

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