Resolved after 1 hour 14 minutes, affecting Link, on October 13, 2025.
We've resolved the issue. No iOS App update is needed. iOS version 3.10.5 (2) should now load product information as expected. If you continue to experience issues of have any questions, please reach out to our support team via chat or email.
Affected components
Update timeline
- identified Oct 13, 2025, 03:24 PM UTC
We've identified an issue where Link for iOS version 3.10.5 (2), published in the early morning of Monday, October 13th, experiences an issue fetching information and cannot display the product details page ("Fetch failed"). This prevents the use of the Photography workflow with Link and may impact other workflows that require staff members to view additional details of a product (images, other information). The previous iOS version and the Android version do not appear to be affected.
- resolved Oct 13, 2025, 04:38 PM UTC
We've resolved the issue. No iOS App update is needed. iOS version 3.10.5 (2) should now load product information as expected. If you continue to experience issues of have any questions, please reach out to our support team via chat or email.
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