Upright Labs incident

Shipping Rates Fail to Generate

Resolved after 55 minutes, affecting EasyPost API, on August 27, 2026.

resolved Aug 27, 2026, 06:24 PM UTC

EasyPost's response rates have also returned to normal. Shipping rates should be generating as expected. If you continue to encounter any issues, please reach out to our support team via chat or email!

Started
Aug 27, 2026, 05:29 PM UTC
Resolved
Aug 27, 2026, 06:24 PM UTC
Duration
55m
Detected by Pingoru
Aug 27, 2026, 05:29 PM UTC

Affected components

EasyPost API

Update timeline

  1. identified Aug 27, 2026, 05:29 PM UTC

    EasyPost is experiencing a higher than normal error rate which can cause a failure to generate shipping rates in Lister. We're monitoring EasyPost's status page and will provide updates as we know more.

  2. identified Aug 27, 2026, 05:32 PM UTC

    EasyPost has identified the issue and has implemented a fix. The error rate is dropping and shipping rates should start generating more consistently soon.

  3. monitoring Aug 27, 2026, 05:52 PM UTC

    EasyPost's error rate has returned to normal levels. Shipping rates should be generating as normal, though it may take a little bit longer to generate than usual. We're continuing to monitor the situation.

  4. resolved Aug 27, 2026, 06:24 PM UTC

    EasyPost's response rates have also returned to normal. Shipping rates should be generating as expected. If you continue to encounter any issues, please reach out to our support team via chat or email!

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