Upright Labs incident

Service Disruption: Impact from AWS Outage

Resolved after 20 hours 5 minutes, affecting Lister and Link, on October 20, 2025.

resolved Oct 21, 2025, 11:01 AM UTC

This incident has been resolved. If you continue to experience issues with Lister or Link, please reach out to our support team for assistance.

Started
Oct 20, 2025, 02:55 PM UTC
Resolved
Oct 21, 2025, 11:01 AM UTC
Duration
20h 5m
Detected by Pingoru
Oct 20, 2025, 02:55 PM UTC

Affected components

ListerLink

Update timeline

  1. monitoring Oct 20, 2025, 02:55 PM UTC

    Our cloud provider is currently experiencing service outages that may cause intermittent disruptions. As their recovery efforts continue, you may notice slowness or degraded performance in portions of Link and Lister. This may also affect related third-party services, including email and chat support. We are actively monitoring and will provide updates as more information becomes available.

  2. monitoring Oct 20, 2025, 04:56 PM UTC

    The global Amazon Web Services (AWS) outage that may cause intermittent issues with logging in or accessing parts of our platform. Our team is closely monitoring the situation and will share updates as they become available. You can track the latest status from AWS here: https://health.aws.amazon.com/health/status Thank you for your patience as AWS works to resolve this.

  3. monitoring Oct 20, 2025, 07:54 PM UTC

    AWS is continuing to recover from earlier service outages. While performance has improved, some clients may still experience intermittent slowness or degraded functionality in Link, Lister, and related third-party services. You can track the latest status from AWS here: https://health.aws.amazon.com/health/status We will continue to monitor the situation and will post additional updates as recovery progresses. Thank you for your patience as AWS continues to resolve this.

  4. monitoring Oct 20, 2025, 09:51 PM UTC

    Amazon Web Services (AWS) is continuing to recover from earlier service outages which impacted our platform. While platform performance has improved, some clients may still experience intermittent slowness or degraded functionality in Link, Lister, and related third-party services. We’re actively monitoring the situation and will continue to post updates on our status page (https://status.uprightlabs.com/) as recovery progresses. For AWS’s latest updates, you can visit their Service Health Dashboard at ttps://health.aws.amazon.com/health/status. Thank you for your patience.

  5. resolved Oct 21, 2025, 11:01 AM UTC

    This incident has been resolved. If you continue to experience issues with Lister or Link, please reach out to our support team for assistance.

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