Upright Labs Outage History

Started Sep 24, 2025, 09:41 PM UTC· resolved Sep 29, 2025, 10:16 PM UTC

1. identified Sep 24, 2025, 09:41 PM UTC

   Since the morning of Wednesday, Sept. 24, EasyPost has been experiencing an issue returning FedEx Ground service rates. This appears related to their ongoing migration to the FedEx REST API. EasyPost’s engineering team is actively working to resolve the issue and has indicated a fix is a top priority. We will share updates on this page as soon as new information becomes available.

2. identified Sep 25, 2025, 03:34 PM UTC

   We are continuing to monitor the external issue reported yesterday. There have been no new updates from EasyPost about the FedEx REST API issue. We will share any changes on this page as soon as new information becomes available.

3. identified Sep 26, 2025, 05:43 PM UTC

   The EasyPost FedEx team is actively working on the ongoing Ground Home Delivery service issue and anticipates having a fix in place today. We will continue to share updates on this page as soon as new information becomes available.

4. identified Sep 26, 2025, 09:51 PM UTC

   We have not yet received confirmation that the FedEx Ground Home Delivery rate issue has been resolved. We will continue monitoring for updates from the EasyPost team, and will share new information here as soon as it becomes available.

5. identified Sep 29, 2025, 04:13 PM UTC

   There are no new updates at this time regarding the FedEx Ground Home Delivery rate issue. We continue to monitor the situation closely with the EasyPost team and will post any new information here as soon as it becomes available.

6. resolved Sep 29, 2025, 10:16 PM UTC

   Incident resolved by Vendor.

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Started Jun 24, 2025, 05:02 PM UTC· resolved Jun 24, 2025, 05:10 PM UTC

1. identified Jun 24, 2025, 05:02 PM UTC

   We've identified an issue that have made Lister & Link temporarily inaccessible. We've identified the issue and are working on a resolution.

2. resolved Jun 24, 2025, 05:10 PM UTC

   The issue should be resolved. Lister & Link should be back to normal operation.

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Started Jun 11, 2025, 08:50 PM UTC· resolved Jun 13, 2025, 01:46 PM UTC

1. investigating Jun 11, 2025, 08:50 PM UTC

   We escalated an issue to Shopgoodwill which is causing new listings to fail. Some listings fail without error, others a "99 Procedure..." error. We will update when more information becomes available.

2. investigating Jun 12, 2025, 01:32 PM UTC

   The Shopgoodwill team is continuing to investigate this issue with our support. We will update you with more information as it becomes available. If you are experiencing this challenge and have not reached out to our support team, please contact us so we can have the Shopgoodwill developers troubleshoot your account directly. Thank you for your patience.

3. identified Jun 12, 2025, 07:20 PM UTC

   Shopgoodwill is applying a one-off fix for affected accounts. Updating status to monitoring until all issues have been corrected. If you are receiving undefined errors listing to Shopgoodwill and have not reached out to our Support Team, please do.

4. resolved Jun 13, 2025, 01:46 PM UTC

   The listing issues have been resolved. If you experience further challenges, please reach out to our Support Team for troubleshooting and assistance. Thank you.

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Started Jun 10, 2025, 06:03 PM UTC· resolved Jun 11, 2025, 01:04 PM UTC

1. identified Jun 10, 2025, 06:03 PM UTC

   Lister and Link are experiencing some slow response times, which may impact saving items, images and other data. We're continuing to monitor.

2. identified Jun 10, 2025, 06:09 PM UTC

   We've identified the issue originating from one of our hosting providers and continue to monitor.

3. identified Jun 10, 2025, 06:12 PM UTC

   If you're experiencing any actions failing, you should be able to retry them after waiting a bit. Automatic actions should automatically retry.

4. monitoring Jun 10, 2025, 06:48 PM UTC

   Lister and Link issues have resolved as of 2:18 pm ET. We are continuing to monitor.

5. monitoring Jun 10, 2025, 07:32 PM UTC

   Some clients report errors a "unable to reach Upright servers" intermittently, as well as slow response times, which may impact saving items, images and other data. We are continuing to monitor.

6. monitoring Jun 10, 2025, 08:31 PM UTC

   Clients are reporting improvement in the performance of Lister and Link; however, an incident with the upstream hosting provider Heroku remains open at this time, and we are continuing to monitor.

7. monitoring Jun 10, 2025, 09:01 PM UTC

   Lister and Link performance issues have resolved as of 4:45 pm ET. We are continuing to monitor.

8. resolved Jun 11, 2025, 01:04 PM UTC

   Our 3rd party hosting provider has resolved their outage. Operations in Upright Lister are back to normal. https://status.heroku.com/

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Started May 21, 2025, 01:18 PM UTC· resolved May 21, 2025, 01:22 PM UTC

1. investigating May 21, 2025, 01:18 PM UTC

   We are currently investigating an issue which prevents users from typing into or copy/pasting data into the search field of the Products screen. We are working to resolve and will update this incident when more information is available. Thank you for your patience.

2. resolved May 21, 2025, 01:22 PM UTC

   This issue has been resolved. No action is required on the user end. We apologize for the inconvenience.

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Started May 12, 2025, 04:09 PM UTC· resolved May 12, 2025, 04:59 PM UTC

1. investigating May 12, 2025, 04:09 PM UTC

   We are currently investigating reports of slowness and failing to load on Lister.

2. monitoring May 12, 2025, 04:44 PM UTC

   Performance has improved. We are continuing to monitor for any further issues.

3. resolved May 12, 2025, 04:59 PM UTC

   We observed an unexpected increase in timeouts on our servers, which has now been resolved. Note: The price prediction feature has been temporarily disabled to ensure continued performance. Please reach out to [email protected] or use the chat function to reach out if you have any questions. Thanks for your patience!

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Started Mar 24, 2025, 05:27 PM UTC· resolved Mar 24, 2025, 05:51 PM UTC

1. investigating Mar 24, 2025, 05:27 PM UTC

   We're aware Lister & Link may be slow to load or timeout when conducting normal operations. Our team is investigating the cause.

2. monitoring Mar 24, 2025, 05:36 PM UTC

   Lister & Link should be responsive again. We're monitoring for any further issues.

3. resolved Mar 24, 2025, 05:51 PM UTC

   Operations have returned to normal. We observed an unexpected increase in timeouts on our servers. Please reach out to [email protected] our through the chat function if you have any questions. Thanks for your patience.

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Started Mar 19, 2025, 05:56 PM UTC· resolved Mar 19, 2025, 08:21 PM UTC

1. investigating Mar 19, 2025, 05:56 PM UTC

   We are currently monitoring reports of increased error rates with the FedEx API beginning around 1:40 pm Eastern.

2. monitoring Mar 19, 2025, 06:18 PM UTC

   EasyPost has updated their status page with the following: Monitoring - The FedEx API is experiencing elevated rates of errors and request timeouts for rating. FedEx has been notified and our engineers will continue to monitor the performance of the API. Message from FedEx: We are experiencing an issue that started around 12:12pm CT today that is causing certain functions to operate slower than usual or be temporarily unavailable. Our IT teams are working diligently to identify and resolve the problem. We regret any inconvenience this have caused.

3. monitoring Mar 19, 2025, 07:20 PM UTC

   The FedEx API error rate has normalized. We are continuing to monitor the EasyPost status page for additional updates.

4. resolved Mar 19, 2025, 08:21 PM UTC

   This incident has been resolved. If you continue to experience issues loading rates, please refresh the Shipping page to try loading them again, or reach out to our Support team. Thank you!

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