University System of Georgia Outage History
University System of Georgia is up right nowPingoru has recorded 78 incidents for University System of Georgia: 73 in the last 12 months and 23 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 68 of 720 (9%) |
| May 2026 | 7 | 264 of 744 (35%) |
| June 2026 | 6 | 227 of 720 (32%) |
| July 2026 | 7 | 205 of 744 (28%) |
| August 2026 | 8 | 392 of 744 (53%) |
| September 2026 | 9 | 171 of 720 (24%) |
| October 2026 | 4 | 91 of 592 (15%) |
Incidents, newest first
Minor October 21, 2026 D2L Impacting Event Notification - Learning Outcomes 17h 11m GeorgiaVIEW Online Learning Environment (QPROD), GeorgiaVIEW Online Learning Environment (XPROD), Augusta University, Georgia Southern University and 29 more
Started Oct 21, 2026, 07:20 PM UTC· resolved Oct 22, 2026, 12:31 PM UTC
- investigating Oct 21, 2026, 07:20 PM UTC
Information Technology Services (ITS) is currently investigating Brightspace Learning Outcomes issues. Beginning at 3:50 a.m. Wednesday, October 21, 2026, some users are experiencing issues with calling ASN (Achievements Standards Network) from the Learning Outcomes tool. Users may not be able to import outcomes from ASN at this time. Previously imported items remain functional. D2L is working to resolve this issue. Additional information will be posted here when it becomes available. Impacted environments: * GeorgiaVIEW Online Learning
- monitoring Oct 22, 2026, 12:12 PM UTC
Between approximately 3:50 a.m. and 7:15 p.m. on Wednesday, October 21, 2026, Brightspace users were experiencing issues calling ASN (Achievement Standards Network) from the Learning Outcomes tool. Brightspace Learning Outcomes functionality has been restored, and Information Technology Services (ITS) is currently monitoring. In the event that you experience any further issues with Learning Outcomes in Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Oct 22, 2026, 12:31 PM UTC
Information Technology Services (ITS) has confirmed that Brightspace by D2L continues to function normally. In the event that you experience any further issues with Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.
Minor October 21, 2026 GeorgiaVIEW D2L Brightspace Learning Environments - H5P 22h 59m Augusta University, Clayton State University (XPROD), Georgia Southern University – East Georgia Campus (XPROD), Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) and 1 more
Started Oct 21, 2026, 01:34 PM UTC· resolved Oct 22, 2026, 12:33 PM UTC
- investigating Oct 21, 2026, 01:34 PM UTC
Information Technology Services (ITS) is currently investigating Brightspace H5P issues. Beginning at 3:50 a.m. on Wednesday, October 21, 2026, some users are experiencing issues with H5P being unavailable. Users may be unable to create or upload new content. D2L is working to resolve this issue. Additional information will be posted here when it becomes available. Impacted environments: * Clayton State University (XPROD) * Georgia Southern University – East Georgia Campus (XPROD) * Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) * Augusta University * University of North Georgia (XPROD)
- monitoring Oct 22, 2026, 12:28 PM UTC
Between approximately 3:50 a.m. on Wednesday, October 21, 2026, and 2:30 a.m. on Thursday, October 22, 2026, Brightspace users experienced an issue with H5P being unavailable. Users may have been unable to create or upload new content. Brightspace Learning Outcomes functionality has been restored, and Information Technology Services (ITS) is currently monitoring. In the event that you experience any further issues with Learning Outcomes in Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Oct 22, 2026, 12:33 PM UTC
Information Technology Services (ITS) has confirmed that Brightspace by D2L continues to function normally. In the event that you experience any further issues with Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.
Major October 11, 2026 DNS Issues Reported - CCGA 1d 3h College of Coastal Georgia
Started Oct 11, 2026, 01:46 PM UTC· resolved Oct 12, 2026, 04:54 PM UTC
- investigating Oct 11, 2026, 01:46 PM UTC
Information Technology Services (ITS) is currently investigating an outage impacting Domain Name Service (DNS) communications between the College of Coastal Georgia (CCGA) and USG. Affected users may be experiencing problems with access to systems and services hosted at ITS. Updates will be posted here as they become available.
- monitoring Oct 11, 2026, 05:39 PM UTC
After troubleshooting, it appears the edge firewall's classification engine is silently dropping the AXFR (zone transfer) traffic mid-stream. To ensure services remain online, the public firewall rule was reverted back to the standard DNS application. This successfully restored standard UDP lookups, and recursive queries from public resolvers like Google and Cloudflare are now functioning properly. Temporary measures have been implemented to correctly route client traffic, and a support request with Palo Alto will be submitted by CCGA to help debug why the application overrides for the AXFR stream are not functioning as expected. Once the firewall is able to pass the zone transfer traffic, connection will be re-established so that USG may continue to serve as the secondary DNS for redundancy for CCGA. If you are still experiencing issues, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Oct 12, 2026, 04:54 PM UTC
After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of Domain Name Service (DNS) communications between the College of Coastal Georgia (CCGA) and USG. The system should continue operating normally. In the event that you experience any further issues with access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Major October 4, 2026 USG Identity Proxy Issues Reported 1d 3h USG Identity Proxy
Started Oct 04, 2026, 03:54 PM UTC· resolved Oct 05, 2026, 07:35 PM UTC
- investigating Oct 04, 2026, 03:54 PM UTC
Information Technology Services (ITS) is currently investigating reports of an issue with the USG Identity Proxy (IDP). Affected users may experience login delays or be unable to access USG Services that require the IDP for Single-Sign On purposes, including OneUSG Connect, GeorgiaFIRST Financials and ServiceNow. Additional information will be posted here when it becomes available.
- monitoring Oct 04, 2026, 04:35 PM UTC
Information Technology Services (ITS) has restored full functionality of the USG Identity Proxy (IDP). We will continue to monitor this system for stability. If you are still experiencing login issues, please clear your cache from previous browser sessions in order to log into the application successfully. Clearing Cache and Cookies in Common Browsers (ESS Job Aid) https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410 If you are still experiencing issues with access after clearing cache, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Oct 05, 2026, 07:35 PM UTC
After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of USG Identity Proxy (IDP). The system should continue operating normally. In the event that you experience any further issues with access to USG services, please contact the USG Service Desk at [email protected] or 877-251-2644.
Minor September 29, 2026 Microsoft 365 Teams External Inbound and Outbound Calling Issues Reported 23h 8m USO Microsoft 365
Started Sep 29, 2026, 01:23 PM UTC· resolved Sep 30, 2026, 12:32 PM UTC
- investigating Sep 29, 2026, 01:23 PM UTC
Microsoft is investigating issues with its external inbound and outbound calling for Teams. Updates will be posted here as they become available.
- monitoring Sep 29, 2026, 01:51 PM UTC
Microsoft has restored full functionality of Microsoft TEAMS. We will continue to monitor this system for stability. If you still experience issues with external inbound and outbound calling, contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Sep 30, 2026, 12:32 PM UTC
Microsoft has confirmed that TEAMS is functioning normally at this time. In the event that you experience any further issues with TEAMS, please contact the USG Service Desk at [email protected] or 877-251-2644.
Major September 23, 2026 Multi-Site Planter Telephone Outage 1d 19h GA DOE K-12 Network
Started Sep 23, 2026, 06:22 PM UTC· resolved Sep 25, 2026, 01:52 PM UTC
- investigating Sep 23, 2026, 06:22 PM UTC
Network Support Services (NSS) is currently investigating a multi-site outage affecting Planter Telephone locations. Zayo is currently investigating the issue. Updates will be posted here as they become available. Sites Affected: - Camden County Schools - Screven County Schools - Lincoln County Schools - Burke County Schools - Taliaferro County Schools - Wilkes County Schools - Bryan County Schools - Candler County Schools - Jenkins County Schools - Bulloch County Schools
- investigating Sep 23, 2026, 08:08 PM UTC
We are continuing to investigate this issue.
- identified Sep 23, 2026, 08:11 PM UTC
Planter Telephone is investigating a fiber cut in Covington, GA, there is no ETR available.
- identified Sep 24, 2026, 12:48 PM UTC
Planter Telephone has confirmed that a fiber cut is affecting services in the area, and its field teams are actively locating the damage, assessing the impact, and coordinating the necessary repairs. At this time, Planter has not provided an estimated time of restoration (ETR). Zayo will continue to closely monitor Planter's progress and remain engaged as repair efforts move forward.
- identified Sep 24, 2026, 06:07 PM UTC
Crews continue to make progress on both sides of the damaged areas, but still no ETR.
- identified Sep 24, 2026, 06:21 PM UTC
Planter is repairing a break in the 432-count fiber in Covington, GA. Crews continue to make progress on both sides of the damaged areas. On the west side, crews are currently placing new fiber. Once crews fully place and secure the new fiber, they will begin splicing in that area. On the east side, restoration efforts are also progressing, with additional splicing resources engaged to help expedite repairs and restore services as quickly as possible. We remain closely engaged with the field teams and continue to monitor progress throughout the restoration process. We will provide further updates, including an estimated time of restoration (ETR), as soon as additional information becomes available.
- resolved Sep 25, 2026, 01:52 PM UTC
The fiber cut was repaired by Planter, and service was restored to the affected sites. The system should continue operating normally. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Notice September 16, 2026 D2L Impacting Event Notification - D2L Help Center 1d 1h GeorgiaVIEW Online Learning Environment (QPROD), GeorgiaVIEW Online Learning Environment (XPROD), Augusta University, Georgia Southern University
Started Sep 16, 2026, 03:33 PM UTC· resolved Sep 17, 2026, 04:39 PM UTC
- investigating Sep 16, 2026, 03:33 PM UTC
Beginning around 6:53 a.m. today, some users may experience issues with the D2L Help Center at this address: https://d2lhelp.view.usg.edu/. Service is intermittent right now. Our vendor is actively investigating the issue and working to restore normal service. We will post additional updates as they are available.
- monitoring Sep 17, 2026, 01:49 PM UTC
D2L has restored full functionality of D2L Help Center access. If you are still experiencing issues with D2L, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Sep 17, 2026, 04:39 PM UTC
D2L has confirmed that D2L Help Center is functioning normally at this time. In the event that you experience any further issues with D2L Help Center, please contact the USG Service Desk at [email protected] or 877-251-2644.
Major September 10, 2026 Multi-Site DOE Outage Reported - DOE K-12 17h 39m GA DOE K-12 Network
Started Sep 10, 2026, 07:04 PM UTC· resolved Sep 11, 2026, 12:43 PM UTC
- investigating Sep 10, 2026, 07:04 PM UTC
Network Support Services (NSS) is reporting a multi-site DOE outage affecting Planter last-mile locations. Zayo is investigating the root cause. There is no ETR currently. Updates will be provided when possible. Sites Affected: -Jenkins County Schools -Candler County Schools -Bulloch County Schools -Bryan County Schools -Lincoln County Schools -Burke County Schools -Screven County Schools -Taliaferro County Schools -Wilkes County Schools
- resolved Sep 11, 2026, 12:43 PM UTC
Network Support Services (NSS) is reporting that service has been restored to all affected locations. Zayo is still awaiting a root cause from Planter Telephone. No further disruptions are expected. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Minor September 2, 2026 Microsoft 365 Issues Reported 1d 2h USO Microsoft 365
Started Sep 02, 2026, 05:26 PM UTC· resolved Sep 03, 2026, 08:18 PM UTC
- investigating Sep 02, 2026, 05:26 PM UTC
Information Technology Services (ITS) is aware of an issue affecting some Microsoft 365 services following updates implemented by Microsoft on August 31, 2026. Users may experience intermittent service disruptions, performance degradation, authentication issues, or unexpected application behavior. Our team is actively monitoring the situation and working with Microsoft to identify the root cause and determine the appropriate remediation steps. Impact: - Some users may be unable to access Microsoft 365 applications or services. - Delays or intermittent failures may occur when using Outlook, Teams, SharePoint, OneDrive, or other Microsoft 365 services. - Service performance may be slower than expected. Current Actions: - Monitoring Microsoft's service health advisories. - Collecting reports from affected users. - Working with Microsoft support and engineering teams to assess the impact and resolution options. Updates will be posted here as they become available.
- resolved Sep 03, 2026, 08:18 PM UTC
Information Technology Services (ITS) has confirmed that issues affecting some Microsoft 365 services following updates have been resolved. In the event that you experience any further issues with functionality in Microsoft 365, please contact the USG Service Desk at [email protected] or 877-251-2644.
Minor September 2, 2026 Known Issue - OneUSG Connect Careers 23h 26m OneUSG Connect- Careers Applicant Access
Started Sep 02, 2026, 03:40 PM UTC· resolved Sep 03, 2026, 03:06 PM UTC
- identified Sep 02, 2026, 03:40 PM UTC
Users are experiencing Intermittent issues when accessing the OneUSG Connect Careers portal, including posting and removing job openings. There is no workaround at this time. The OneUSG Connect team is working to identify the root cause and determine and resolution. We will let you know when functionality is restored.
- resolved Sep 03, 2026, 03:06 PM UTC
The OneUSG Connect - Careers Portal has returned to normal functionality. There should be no more issues accessing the OneUSG Connect - Careers Portal, including posting and removing job openings. In the event that you experience any further issues with the OneUSG Connect - Careers Portal, please contact the USG Service Desk at [email protected] or 877-251-2644.
Minor September 1, 2026 PeachNet Network Outage Reported - Southeast Ring 23h 27m Abraham Baldwin Agricultural College, Albany State University, Georgia College & State University, USO Shared Services Center and 1 more
Started Sep 01, 2026, 06:25 PM UTC· resolved Sep 02, 2026, 05:53 PM UTC
- identified Sep 01, 2026, 06:25 PM UTC
Network Support Services (NSS) is reporting a fiber cut between Guyton and Fairfax. Services are running in protect for schools on the Augusta Ring and Southeast Ring, as well as Georgia College and State University (GAC) and Shared Services Center (SSC) on the Central Ring, and Albany State University - East Campus (ALB), Abraham Baldwin Agricultural College (ABAC), Valdosta State University (VAL), and Albany State University - West Campus (DAR) on the Southwest Ring. Accelecom has no current ETR.
- resolved Sep 02, 2026, 05:53 PM UTC
Network Support Services (NSS) is reporting that the fiber cut has been repaired and service has been restored. In the event that you experience any further issues with Network Access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Major August 26, 2026 Fiber Cut Between WAY and BRU2 19h 49m Apogee
Started Aug 26, 2026, 04:44 PM UTC· resolved Aug 27, 2026, 12:33 PM UTC
- identified Aug 26, 2026, 04:44 PM UTC
Network Support Services (NSS) is reporting there is a fiber cut between South Georgia State College - Waycross Campus (WAY) and College of Coastal Georgia (BRU2). The campus handoff itself is running in protect and should be unaffected overall but Boldyn/Apogee services are impacted by the current outage. Alma Telephone Company (ATC) is aware of the fiber cut but has no current ETR.
- identified Aug 26, 2026, 06:25 PM UTC
Alma Telephone Company (ATC) has confirmed the cut location but crews aren't yet onsite, so still no ETR.
- resolved Aug 27, 2026, 12:33 PM UTC
Network Support Services (NSS) is reporting Alma Telephone Company (ATC) has confirmed they are hands off and the issue is resolved. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Minor August 21, 2026 PeachNet Network Issues - Intermittent Fiber Issues for Savannah Ring 2d 19h Savannah State University
Started Aug 21, 2026, 06:22 PM UTC· resolved Aug 24, 2026, 02:06 PM UTC
- identified Aug 21, 2026, 06:22 PM UTC
Network Support Services (NSS) is reporting intermittent fiber issues for Savannah State University (SAV). Services are running in protect as Accelecom repairs a break in the working path. Additional information will be posted here as it becomes available. Sites affected: Savannah State University (SAV)
- monitoring Aug 22, 2026, 01:21 AM UTC
Network Support Services (NSS) is reporting that this fiber span has been fixed. Alarms have cleared, and services are back to normal operation. Crews are hands off at this time. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Aug 24, 2026, 02:06 PM UTC
After monitoring the situation, Network Support Services (NSS) has confirmed the stability of network access at Savannah State University. The system should continue operating normally. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Critical August 21, 2026 Network Outage - Columbus State University (COL) and Savannah State University (SAV) 2h 6m Columbus State University, Savannah State University (QPROD), Columbus State University (XPROD), Savannah State University
Started Aug 21, 2026, 04:39 AM UTC· resolved Aug 21, 2026, 06:45 AM UTC
- identified Aug 21, 2026, 04:39 AM UTC
Columbus State University (COL) and Savannah State University (SAV) are down as a result of fiber maintenance happening on the Central Ring between COL and Lagrange. There is also an ongoing fiber break on the SAV ring which had SAV running in protect until the COL fiber maintenance occurred. AGA is reporting that Mediacomm confirmed an ETR of 3 to 4 hours to have the cables moved and respliced.
- monitoring Aug 21, 2026, 06:40 AM UTC
The fiber span is back up, and the two sites are back up.
- resolved Aug 21, 2026, 06:45 AM UTC
This incident has been resolved.
Major August 19, 2026 PeachNet Circuit Outage - GHSUALB Circuit Flapping 1d 21h Albany State University
Started Aug 19, 2026, 03:09 PM UTC· resolved Aug 21, 2026, 12:33 PM UTC
- identified Aug 19, 2026, 03:09 PM UTC
Network Support Services (NSS) is reporting Augusta University - Albany (GHSUALB) and University of Georgia Pharmacy - Albany (UGAALB) are experiencing intermittent power issues affecting the Metro-E circuit. No ETR at this time. Updates will be posted here as they become available.
- resolved Aug 21, 2026, 12:33 PM UTC
Network Support Services (NSS) has confirmed that this issue is resolved. In the event that you experience any further issues, please contact the USG Service Desk at [email protected] or 877-251-2644.
Minor August 17, 2026 GeorgiaBEST Managed Services Issue Reported - Dalton State College 1d Dalton State College
Started Aug 17, 2026, 02:02 PM UTC· resolved Aug 18, 2026, 02:26 PM UTC
- investigating Aug 17, 2026, 02:02 PM UTC
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services. Affected users may be experiencing potential downtime. Additional information will be posted here when the issues are confirmed.
- monitoring Aug 17, 2026, 03:19 PM UTC
Information Technology Services (ITS) has restored full functionality of GeorgiaBEST Managed Services at Dalton State College. We will continue to monitor this system for stability. If you are still experiencing connectivity issues, please contact the USG Service Desk at [email protected] or 1-877-251-2644.
- resolved Aug 18, 2026, 02:26 PM UTC
Information Technology Services (ITS) has confirmed the connection and stability of GeorgiaBEST Managed Services at Dalton State College. The system should continue operating normally. In the event that you experience any further issues with GeorgiaBEST Managed Services, please contact the USG Service Desk at [email protected] or 1-877-251-2644.
Notice August 17, 2026 Service Degradation: Network Connectivity Issues - Shared Services Center (SSC) 8h 34m USO Shared Services Center
Started Aug 17, 2026, 12:46 PM UTC· resolved Aug 17, 2026, 09:21 PM UTC
- investigating Aug 17, 2026, 12:46 PM UTC
Information Technology Services (ITS) is aware of and actively investigating reports of network connectivity issues that are impacting several collaboration and communication services. Affected Services: - Wireless network (WiFi) access - Microsoft Teams Rooms devices - Microsoft Teams hard phones Users may encounter intermittent connectivity, delayed connections, or failures when attempting to join meetings or use voice services. Our technical teams are engaged and working to determine the source of the issue. Further updates will be posted as additional information becomes available.
- monitoring Aug 17, 2026, 04:29 PM UTC
Service has been restored, but ITS will continue to monitor for stability. If you are still experiencing connectivity issues, please contact the USG Service Desk at [email protected] or 1-877-251-2644.
- resolved Aug 17, 2026, 09:21 PM UTC
This incident has been resolved. If you have any questions or concerns, please contact the USG Service Desk at [email protected] or 1-877-251-2644.
Major August 12, 2026 GeorgiaBEST Managed Services Issue Reported - Valdosta State University 1d 19h Valdosta State University
Started Aug 12, 2026, 05:01 PM UTC· resolved Aug 14, 2026, 12:34 PM UTC
- investigating Aug 12, 2026, 05:01 PM UTC
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services. Affected users may be experiencing issues connecting to Banner. Additional information will be posted here when the issues are confirmed. Components affected - GeorgiaBEST Banner Managed Services (Valdosta State University)
- monitoring Aug 12, 2026, 05:39 PM UTC
Information Technology Services (ITS) has restored full functionality of GeorgiaBEST Managed Services at Valdosta State University. We will continue to monitor this system for stability. If you are still experiencing issues with GeorgiaBEST Managed Services, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Aug 14, 2026, 12:34 PM UTC
Information Technology Services (ITS) has confirmed that GeorgiaBEST Managed Services at Valdosta State University is functioning normally at this time. In the event that you experience any further issues with GeorgiaBEST Managed Services, please contact the USG Service Desk at [email protected] or 877-251-2644.
Critical August 7, 2026 PeachNet Network Issues Reported- Fiber Cut- University of West Georgia 5d 4h University of West Georgia (XPROD), University of West Georgia
Started Aug 07, 2026, 12:58 PM UTC· resolved Aug 12, 2026, 05:14 PM UTC
- identified Aug 07, 2026, 12:58 PM UTC
Network Support Services (NSS) is reporting a break on the NW ring, and Accelecom is currently investigating with SyncGlobal. There is no estimated time of repair at this time. Additional information will be posted here as it becomes available.
- monitoring Aug 07, 2026, 03:23 PM UTC
Network Support Services (NSS) is reporting that University of West Georgia network access has been restored. Accelecom has advised that the carrier is still carrying out repairs. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
- monitoring Aug 07, 2026, 07:24 PM UTC
Vendor confirmed they're hands-off and services have been restored as of 1:50 p.m. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Aug 12, 2026, 05:14 PM UTC
After monitoring the situation, Network Support Services (NSS) has confirmed the stability of network access at the University of West Georgia. The system should continue operating normally. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Critical July 30, 2026 Augusta University Authentication Issues Reported 4d 4h Augusta University
Started Jul 30, 2026, 01:03 PM UTC· resolved Aug 03, 2026, 05:57 PM UTC
- investigating Jul 30, 2026, 01:03 PM UTC
Information Technology Services (ITS) is currently investigating a local campus login issue for Augusta University. Affected users may be experiencing problems accessing Brightspace. Additional information will be posted here when the issues are confirmed. Affected area: - GeorgiaVIEW Online Learning Environment - Augusta University
- monitoring Jul 30, 2026, 03:52 PM UTC
Information Technology Services (ITS) has confirmed that the network for Augusta University is back online. Brightspace should be accessible via SSO at this time. We are continuing to monitor the system for stability. Affected area: - GeorgiaVIEW Online Learning Environment - Augusta University
- resolved Aug 03, 2026, 05:57 PM UTC
After monitoring the situation, Information Technology Services (ITS) has confirmed that the network for Augusta University is back online. Brightspace should be accessible via SSO at this time. In the event that you experience any further issues with access to GeorgiaVIEW, please contact the USG Service Desk at [email protected] or 877-251-2644.
Notice July 28, 2026 D2L Impacting Event Notification - Brightspace Community – GeorgiaVIEW Online Learning Environment (QPROD), GeorgiaVIEW Online Learning Environment (XPROD), Augusta University, Georgia Southern University
Started Jul 28, 2026, 01:46 PM UTC· resolved Jul 28, 2026, 01:46 PM UTC
- resolved Jul 28, 2026, 01:46 PM UTC
Resolved: Between 3:00 a.m. and 4:00 a.m. on Tuesday, July 28, 2026, some users may have experienced issues with the Brightspace community. This has now been resolved. If you experience any further issues with the Brightspace community, please contact the USG Service Desk at [email protected] or 877-251-2644. Investigating: Information Technology Services (ITS) is currently investigating reports of impaired service disruptions with the Brightspace Community. We are investigating and will provide an update as soon as possible. Users at the following Institutions and organizations may be affected: USG QPROD Institutions: * Albany State University * Atlanta Metropolitan State College * Georgia College and State University * Georgia Gwinnett College * Georgia Highlands College * Gordon State College * Kennesaw State University * Savannah State University * South Georgia State College * University of Georgia * USG Training Initiatives * GeorgiaVIEW Community USG XPROD Institutions: * Abraham Baldwin Agricultural College * Clayton State University * College of Coastal Georgia * Columbus State University * Competency Based Education * Dalton State College * Fort Valley State University * Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) * Georgia Southern University * Georgia Southwestern State University * Georgia State University * Middle Georgia State University * University of North Georgia * University of West Georgia * USG Human Resources Office of Organizational Development * USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) * Valdosta State University USG Institutions affected: * Augusta University * Georgia Southern University
Notice July 24, 2026 GeorgiaBEST Managed Services Issue Reported - Unexpected Disruption Resolved – Georgia Southern University – East Georgia Campus, Georgia Southern University, Middle Georgia State University
Started Jul 24, 2026, 05:26 PM UTC· resolved Jul 24, 2026, 05:26 PM UTC
- resolved Jul 24, 2026, 05:26 PM UTC
Due to an underlying infrastructure issue on Thursday, July 23, 2026, Banner services for Georgia Southern University – East Georgia Campus, Georgia Southern University and Middle Georgia State University were unexpectedly disrupted as follows: -Georgia Southern University: 5:45 PM - 6:17 PM -Middle Georgia State University: 5:57 PM - 6:09 PM -Georgia Southern University – East Georgia Campus: 5:43 PM - 6:09 PM If you are still experiencing issues with GeorgiaBEST Managed Services, please contact the USG Service Desk at [email protected] or 877-251-2644.
Critical July 18, 2026 PeachNet Network Issues Reported - University of West Georgia 2d 16h University of West Georgia (XPROD), University of West Georgia
Started Jul 18, 2026, 03:35 AM UTC· resolved Jul 20, 2026, 07:59 PM UTC
- investigating Jul 18, 2026, 03:35 AM UTC
Communications Consulting Group (CCG) is currently investigating reports of a possible fiber cut affecting Network Services at the University of West Georgia. Affected users may be experiencing problems accessing the network. Additional information will be posted here as it becomes available.
- identified Jul 18, 2026, 03:52 AM UTC
Communications Consulting Group (CCG) is reporting that AGA has discovered that the local carrier is performing a maintenance in Carrolton. The maintenance may last until 8:00 a.m.
- monitoring Jul 18, 2026, 08:52 AM UTC
Communications Consulting Group (CCG) is reporting that access to the University of West Georgia has been restored. One fiber span has been repaired, but the second is still down.
- monitoring Jul 18, 2026, 06:54 PM UTC
Communications Consulting Group (CCG) is reporting both paths are now up at the University of West Georgia. All connections have been normalized and the techs are hands-off, so no further service interruptions are expected. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Jul 20, 2026, 07:59 PM UTC
After monitoring the situation, Network Support Services (NSS) has confirmed the stability of network services at the University of West Georgia. The system should continue operating normally. In the event that you experience any further issues with access to the network, please contact the USG Service Desk at [email protected] or 877-251-2644.
Minor June 30, 2026 BMS Year-End Table Freeze Banner Down Time 2d 6h Abraham Baldwin Agricultural College, Albany State University, Atlanta Metropolitan State College, Clayton State University and 15 more
Started Jun 30, 2026, 01:43 PM UTC· resolved Jul 02, 2026, 08:37 PM UTC
- identified Jun 30, 2026, 01:43 PM UTC
Banner Managed Services hosted schools may be experiencing intermittent down times in their Banner Production databases from today, June 30, 2026, until tomorrow July 1, 2026, in preparation for table freeze. This is due to fiscal year-end activities that schools will be completing today to satisfy state audit requirements.
- identified Jun 30, 2026, 02:01 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 01, 2026, 07:12 PM UTC
Banner Managed Services hosted schools have now returned to operational with the exception of Valdosta State University. Updates will be posted here as soon as Valdosta State University is fully operational.
- resolved Jul 02, 2026, 08:37 PM UTC
Information Technology Services (ITS) has confirmed that Banner Managed Services hosted schools including Valdosta State University have now returned to operational. In the event that you experience any further issues with intermittent down time, please contact the USG Service Desk at [email protected] or 877-251-2644.
Critical June 25, 2026 Multi-site Windstream Outage 1d GA DOE K-12 Network
Started Jun 25, 2026, 11:51 AM UTC· resolved Jun 26, 2026, 12:19 PM UTC
- investigating Jun 25, 2026, 11:51 AM UTC
There is a multi-site outage affecting the following locations: Pataula Charter Schley County Southwest GA STEM Terrell County ENA/Zayo is currently investigating, but we do not have an ETR at this time.
- resolved Jun 26, 2026, 12:19 PM UTC
Service has been fully restored at all of these locations. If you have any questions or concerns, please reach out to the USG Service Desk at [email protected] or call 877-251-2644.