Twilio incident
SMS Delivery Delays from Twilio to Telenet BidCo NV and Base Networks in Belgium
Resolved after 4 hours 52 minutes, affecting SMS, Europe, on August 19, 2026.
The incident has been resolved and SMS delivery from Twilio to Telenet BidCo NV and Base network subscribers in Belgium is operating normally.
Affected components
Update timeline
- investigating Aug 19, 2026, 07:50 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 19, 2026, 07:57 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 19, 2026, 09:01 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 19, 2026, 11:02 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 19, 2026, 11:37 AM UTC
We have observed a recovery in SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 19, 2026, 12:43 PM UTC
The incident has been resolved and SMS delivery from Twilio to Telenet BidCo NV and Base network subscribers in Belgium is operating normally.
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