Twilio incident
SMS Delivery Delays and Failures from Twilio Phone Numbers to Claro Brazil
Resolved after 7 hours 43 minutes, affecting SMS, Latin America, on August 18, 2026.
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Claro network subscribers in Brazil is operating normally.
Affected components
Update timeline
- investigating Aug 18, 2026, 02:30 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 18, 2026, 03:30 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Aug 18, 2026, 05:31 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 18, 2026, 08:14 PM UTC
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 18, 2026, 10:14 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Claro network subscribers in Brazil is operating normally.
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