Twilio incident

Intermittent long latency on mail send API

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Resolved on May 13, 2026, affecting API v3 and SMTP and 1 more.

resolved May 28, 2026, 01:38 AM UTC

Customers in US-East may have experienced intermittent high mail send latency from 5/13/2026 to 5/27/2026. Our engineers have investigated and resolved the issue. All impacted services are operating normally.

Started
May 13, 2026, 03:30 PM UTC
Resolved
May 13, 2026, 03:30 PM UTC
Duration
–
Detected by Pingoru
May 13, 2026, 03:30 PM UTC

Affected components

API v3SMTPEvent WebhooksAPI v2Parse APISendGrid Marketing CampaignsSendGrid APISendGrid WebsiteSendGrid StatisticsSendGrid Email Activity

Update timeline

  1. resolved May 28, 2026, 01:38 AM UTC

    Customers in US-East may have experienced intermittent high mail send latency from 5/13/2026 to 5/27/2026. Our engineers have investigated and resolved the issue. All impacted services are operating normally.

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