Twilio incident

Delayed A2P Campaign Approvals

Resolved after 5 hours 35 minutes, affecting SMS, on October 16, 2026.

resolved Oct 16, 2026, 11:00 PM UTC

The issue delaying campaign approvals has been resolved and A2P 10DLC campaign status is operating normally at this time.

Started
Oct 16, 2026, 05:24 PM UTC
Resolved
Oct 16, 2026, 11:00 PM UTC
Duration
5h 35m
Detected by Pingoru
Oct 16, 2026, 05:24 PM UTC

Affected components

SMS

Update timeline

  1. investigating Oct 16, 2026, 05:24 PM UTC

    Our monitoring systems have detected a potential issue with A2P Campaign approvals. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Oct 16, 2026, 05:33 PM UTC

    Our engineering team has identified an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 1 hour, or as soon as more information becomes available.

  3. identified Oct 16, 2026, 06:33 PM UTC

    Our engineering team is continuing to address an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 2 hours, or as soon as more information becomes available.

  4. identified Oct 16, 2026, 08:30 PM UTC

    Our engineering team is continuing to address an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 4 hours, or as soon as more information becomes available.

  5. monitoring Oct 16, 2026, 10:32 PM UTC

    A2P 10DLC campaign status is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  6. resolved Oct 16, 2026, 11:00 PM UTC

    The issue delaying campaign approvals has been resolved and A2P 10DLC campaign status is operating normally at this time.

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